Best price in the market for weight loss injection. They also do a price match which was really good cause I don’t have to transfer to a different service. Delivery was really quick came in 2 days aft... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The reorder of my Orlistat was hassle free and delivered quickly. I was impressed that you realise that the full amount of weight loss is not achieved on only one packet of the Orlistat. Obviously I h... See more
Company replied
Great company. Medication ordering was very straight forward - all documents easily uploaded and order processed and dispatched quickly. No issues with delivery or packaging. I will probably switch su... See more
Company replied
From the word go, this was such an easy process from supplying the photos to the delivery - all done within 36 hours. Royal Mail was used for the delivery, no signature was needed. The only thing was... See more
Company replied
Company details
- Online Pharmacy
- Blood Testing Service
- Fitness and Nutrition Service
- Home Health Care Service
- Pharmacy
- Wellness Center
Written by the company
IQ Doctor is an online Doctor and Pharmacy service, that is fully authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online, and registered with the General Pharmaceutical Council (GPhC) as an Internet pharmacy. Simply select the condition you require treatment for, complete an online consultation, and place your order; our pharmacy will send your medication to you anywhere in the UK. We have a range of treatments, which include erectile dysfunction, hair loss, weight loss, sexual health, women's health, children's health, and health tests.
Contact info
123-131 Bradford Street, B12 0NS, BIRMINGHAM, United Kingdom
- 0121 679 9794
- help@iqdoctor.co.uk
- iqdoctor.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from iQ Doctor
Thank you Stuart, good to hear.
Placed order
Placed order, system was easy to use, was approved next day and dispatched!
August 10, 2026
Reply from iQ Doctor
Thank you for review, Amanda. Very pleased to hear it was simple to use and quick on delivery too!
Excellent very helpful when my order…
Excellent very helpful when my order wasn't delivered A*
August 5, 2026
Reply from iQ Doctor
Hi Kyle,
Thanks for the 5 stars.
Really glad to hear our team were able to help when your order didn't arrive as expected. That is what we are here for.
Appreciate you taking the time to share your experience.
Best regards,
Leo
I ordered 2 weeks ago and the courier…
I ordered 2 weeks ago and the courier said my medication was delivered but I can’t find it. Emailed then chased and I’ve heard nothing since. Not great
August 5, 2026
Reply from iQ Doctor
Hi James,
Thanks for your review and we are really sorry to hear about the issues with your delivery.
We can see our team have been in touch and you have already returned the signed declaration form and provided the doorbell footage, which is really helpful. We have now started the investigation with Royal Mail on our side.
We understand you have also chased for an update and we completely get the frustration. Investigations can take a little time, but we will keep you updated as soon as we hear anything back.
If you would prefer to reorder while we wait for the investigation to conclude, we can apply a discount code to partially help with your new order as a credit, and then issue a full refund for the original once it is confirmed as lost.
We appreciate your patience, and we are working to get this resolved for you as quickly as possible.
Thanks,
Leo
Overcautious for no reason
They put my order on hold just to send a message about the connection between GLP1s & low mood just because I am on an SSRI (despite it already being mentioned in the questionnaire you fill out to get the medication) and the message asked for 0 further information from me, but wouldn’t take the order off hold until I responded. This resulted in my order taking 5 days to arrive whilst my friend who ordered after me received hers in 24 hours. We both paid for Next Day Delivery.
They also are completely uncontactable over weekends.
I’ve used 5 different suppliers and this is the first time a provider hasn’t been seamless. Won’t use again
August 11, 2026
Reply from iQ Doctor
Hi Lauren,
Thanks for your review and we are really sorry to hear you were left feeling frustrated.
We completely understand why it seemed like we were holding things up unnecessarily. Just to clear up any confusion, the message we sent was purely to keep you informed as part of our clinical checks—we didn't need a response before approving your order, and it was actually approved the same day we sent it.
Unfortunately, it was approved just after our 3pm cut off for same day dispatch, which is why it wasn't sent out until the Monday. We know that isn't ideal, especially when you've paid for Next Day Delivery, and we genuinely apologise for the frustration that caused.
We really appreciate your honesty and will take your feedback on board as we look at how we can make the whole process smoother and clearer going forward.
If you'd like to chat anything through, we're always here; just give us a call on 0121 752 7584 or drop us an email at help@iqdoctor.co.uk.
Thanks,
Leo
Reply from iQ Doctor
You're very welcome, Daniel. Always a pleasure.
Highly recommend
Highly recommend!
Fast delivery, high discounts in every single order
Thank you!
August 10, 2026
Reply from iQ Doctor
Thank you so much, Veronica, this is always good to hear and we are delighted you are pleased with the discounts too!
Reply from iQ Doctor
Thank you Zoe, always good to hear this. Much appreciated.
Reply from iQ Doctor
Thank you Mrs S! Always good to hear there have been no issues. Thanks again.
Reply from iQ Doctor
Thank you Jacob, glad to hear this all went very well for you.
Very diligent screening and a great 1st…
Very diligent screening and a great 1st purchase promotion price. The only drawback was the inability to send more than one jpeg/screenshot to validate previous prescription, in the end I emailed 3 screenshots so all details could be seen
August 5, 2026
Reply from iQ Doctor
Hi Sarah,
Thanks for the 4 stars and for sharing your feedback.
Really glad to hear you appreciated the diligent screening and the first purchase promotion—that is great to know.
We also take your point about the photo upload limit. That is helpful feedback and we will look into whether we can make it easier to submit multiple images in future.
Thanks again for choosing us and for taking the time to leave a review.
Thanks,
Leo
Reply from iQ Doctor
Thank you Marion, very pleased to receive your review. Thanks again.
I placed an order haven’t received it
I placed an order haven’t received it, I emailed your company and haven’t heard anything back from you.
August 10, 2026
Reply from iQ Doctor
Hi Kerry,
Thanks for your review and we are really sorry to hear you haven't received your order yet.
We can see our team have already been in touch with you via email to get this sorted. Just to confirm, we have sent over a declaration form for you to sign and return so we can formally investigate with Royal Mail.
Once we have that back, we can either arrange a replacement or issue a full refund, whichever you prefer.
We know it is frustrating when parcels go missing, and we want to get this resolved for you as quickly as possible. Please check your emails and return the signed form when you can, and we will take it from there.
Thanks for your patience and understanding.
Thanks,
Leo
Reply from iQ Doctor
Hi Elaine,
Thanks for the 5 stars.
Really glad to hear you found the service professional. That is exactly what we strive for.
Appreciate you taking the time to leave a review.
Thanks,
Leo
Within the order in process I found it…
Within the order in process I found it challenging on the basis that when I ordered my prescription and the funds had been taken and then spent the next four days sending and completing the verification process in order for me to obtain my prescription, surely this process should be at the beginning stage prior to taking the funds, but to be fair, you’re call Staff were very good in arranging my prescription, maybe this should be made clear to all that this process needs to be followed after the funds have been taken
August 4, 2026
Reply from iQ Doctor
Hi Mark,
Thanks for sharing your experience with us.
We completely get why the verification process felt a bit
backwards to you, especially with payment being taken first. That's really helpful feedback for us to hear.
Just to explain, we do try to be as transparent as possible about the process on our website before anyone places an order, but we absolutely take your point that it could be clearer. The reason we take payment upfront is to speed things up behind the scenes so that once our clinical team approves your prescription, we can dispatch it straight away with no extra delays.
That said, we always issue a full refund if the treatment isn't suitable, so you are never out of pocket.
We are really glad to hear our team were able to help you in the end and get everything sorted. Your feedback genuinely helps us improve, so thank you again for taking the time.
Thanks,
Leo
Reply from iQ Doctor
Hi Karen,
Thanks for the fantastic review, really appreciate the 5 stars!
So glad to hear you found the service friendly, the delivery quick, and the packaging on point. That's exactly what we aim for.
Thanks for choosing us, it means a lot!
Thanks,
Leo
Reply from iQ Doctor
Hi Jane,
Thanks for the 5 stars; I really appreciate it.
Love hearing that you are happy with the service and the quick delivery. That is what we are all about.
Thanks for sticking with us, it means a lot.
Thanks,
Leo
Customer service were good
August 3, 2026
Reply from iQ Doctor
Hi Gary,
Thanks for the review, glad to hear the customer service team looked after you.
We really appreciate the feedback.
Thanks,
Leo
They really look after you
They really look after you. I have been quite cross about the amount of weigh ins and photos that I cannot attach and having to do face to face calls but I understand that it's because they don't want a person of no weight to have the jabs. So I would recommend
August 7, 2026
Reply from iQ Doctor
Hi Heidi,
Thanks for the lovely review and for being so understanding.
We know the weigh ins, photos, and face to face calls can feel like a lot, but it really is all about making sure everything is safe and appropriate for you. We totally get the frustration, so we really appreciate you sticking with it and seeing the bigger picture.
Means a lot that you would still recommend us despite the extra steps.
Thanks again for choosing us.
Thanks,
Leo
Easy to arrange / straight forward…
Easy to arrange / straight forward questions arrived very quickly when they said it would
August 7, 2026
Reply from iQ Doctor
Hi Bren,
Thanks for the great feedback.
Really pleased to hear you found the process easy and straightforward and that everything arrived when we said it would. That's exactly what we aim for.
Appreciate you taking the time to share your experience.
Thanks,
Leo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.