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3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

Rude experience

As of today, the customer service has been very rude. I made a purchase through the Onbuy.com platform, trusting the positive reviews, but I came across this seller who, due to their own negligence, failed to mention, even with a simple notice, that customs fees might be applied to receive the item I ordered.
When I received the courier’s notice for customs clearance, I promptly requested a return and refund directly from the seller.
To this day, I continue to receive useless and annoying replies without any resolution to my issue.
I hope that one day I’ll be able to change my mind and revise this negative review, as well as my overall experience.

October 21, 2025
Unprompted review

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