iRepairMan – On-Site iPhone, iPad & Android Repairs Near You Reviews 626

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its speed, efficiency, and convenience, often highlighting the ability to have devices repaired at their location. Many people appreciate the professional and helpful approach of the staff, noting their ability to resolve complex issues and provide clear communication throughout the repair process. However, some customers were dissatisfied with the product and quality of the repairs, reporting issues such as screens not working correctly, visible smudges after repair, or the use of incompatible or low-quality parts. A few people also felt that the price was too high for the quality of work received, and some experienced difficulties with aftercare or refunds for faulty repairs.

What people talk about most

Service

People report positive experiences with service. Many customers praise the convenience of at-home repairs,... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the technicians for being quick,... See more

Product

Users describe ambiguous interactions with product quality and repair services. Some customers experienced... See more

Price

Customers consistently note ambiguous experiences with price. Some reviewers found the prices reasonable,... See more

Quality

Consumers find quality to be ambiguous. Many reviewers express significant dissatisfaction, citing issues... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They responded quickly and set up an appointment on the same day. It might seem odd that the chap drives round and does the fix in his car but bear with him. He told me my phone was a special edition... See more

Company replied

Rated 5 out of 5 stars

This service was great, as a disabled person they made it easy as they collected the device then repaired it and sent it back. Would def use again if needed. Its good to know that these places exist i... See more

Company replied

Rated 5 out of 5 stars

Excellent service! Very professional. The technician arrived exactly when he promised, communicating by WhatsApp advising of precisely when and where he would arrive. His car was full of high quality... See more

Company replied

Rated 5 out of 5 stars

After multiple unsuccessful attempts to have my iPhone 15 Pro Max battery replaced through Apple and their authorised repair providers, I finally came across Marty at iRepairMan – and I’m so glad... See more

Company replied


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Mobile Home Supply Store
  4. Phone Repair Service
  5. Screen Repair Service
  6. Trade School

Written by the company

iRepairMan is a UK-based mobile device repair service, operating since 2015 and built on a clear set of values: Helping – Integrity – Advantage. These principles guide how we work, communicate, and support our customers. We repair a wide range of devices, including Apple iPhone, iPad, Apple Watch, and MacBooks, as well as Samsung Galaxy, OnePlus, Huawei, Google Pixel, and many other Android models. Our services cover screen and battery replacements, diagnostics, and general fault finding, with an emphasis on clear explanations and realistic expectations. We provide a call-out repair service, meaning we come to your home, workplace, or agreed location—often the same day, including evenings and weekends. Our main coverage area includes Central London and Greater London, and we also serve customers across England and the wider UK through our secure pick-up and drop-off repair service. Some device issues, particularly those involving liquid damage or internal corrosion, can be unpredictable. When this happens, we take the time to explain the risks, limitations, and available options before proceeding. If a device is not economically repairable, we are upfront about it. All repairs include a parts warranty covering manufacturing defects, and we aim to keep customers informed before, during, and after the repair. We don’t believe in pressure selling or vague promises. We believe in helping people, acting with integrity, and giving customers a genuine advantage through convenience, transparency, and dependable service. — iRepairMan Team


Contact info

4.2

Great

TrustScore 4 out of 5

626 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived late at night within 45 mins of…

Arrived late at night within 45 mins of booking. Replaced iPhone screen in 20mins and all OK. Price comparable to when I had this done in a repair shop but this is so much more convenient!

June 12, 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Asif,

Thank you for your kind feedback! We’re glad we could assist you quickly, even late at night, and that you found the service convenient and efficient. We truly appreciate your support and are always here when you need us.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Marty was just great

Marty was just great! Reliable, efficient and really strong on the technology front. Highly recommend him!

June 11, 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Jamie,

Thank you for your fantastic feedback! We’re thrilled to hear you found Marty reliable, efficient, and technically strong. Your recommendation means a lot to us, and we’re always here if you need assistance in the future.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Great experience

Their service was very fast! I didn’t even have to go anywhere, they came to my house and repaired my phone within 20 mins. The guy who repaired it was very nice.

May 22, 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Divya,

Thank you for your kind words! We’re so glad to hear you had a great experience and appreciated the convenience of our home visit. It was a pleasure to assist you, and we’re always here if you need us again.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Fast and efficient

May 20, 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Askar,

Thank you for your great feedback! We’re glad you were happy with our fast and efficient service. Always here if you need us again.

Best regards,
Team iRepairMan

Rated 1 out of 5 stars

Fitted worst quality back glass

Fitted worst quality back glass, has marks on the back from the adhesive and has no mag safe any more !
I was promised a 2 day turnaround it took 5 days.

Avoid at all costs.

May 12, 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Customer,

Thank you for your feedback. We’re sorry to hear you were dissatisfied with the back glass replacement and the turnaround time. While we aim to complete repairs promptly using quality components, we understand your concerns and would like the opportunity to review this further.

Please email us directly at support@irepairman.co.uk with your job details so we can investigate and respond appropriately.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Fantastic service and communication

Fantastic service and communication. Will recommend

May 16, 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Rascim,

Thank you for your great feedback! We’re pleased to hear you were happy with our service and communication. Your recommendation is truly appreciated.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Laptop and IPad Genius

Marty has been a very reliable and competent worker he came to me on Christmas Day !when I was devastated as I had cracked the screen of my iPad and was desperate to talk to my son and grandchildren in USA Marty left his family not only replacing the screen but for the same price cleaned the inside making it brand new he has been several times since as I have many electronic gadgets each time providing the same exceptional service in my home as I am disabled
I not only recommend his firm but assure you that it it would be very foolish to go elsewhere in my opinion

May 13, 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear D B Miller,

Thank you so much for your incredibly kind and thoughtful words. It was truly an honour to assist you, especially during such an important moment for you and your family. We’re grateful for your trust and continued support, and we’re always happy to help make your gadgets work like new again.

Your recommendation means the world to us. We’re here whenever you need us.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Cheaper than the competition (120 vs…

Cheaper than the competition (120 vs 200 quid), arrived and fixed the phone in his car, and it was a better repair job than my previous one. Happy customer.

April 25, 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Na,

Thank you for your feedback! We’re glad to hear you were happy with both the value and quality of the repair. It’s great to know we could offer a better experience than your previous one.

Best regards,
Team iRepairMan

Rated 1 out of 5 stars

Avoid iRepairman at ALL costs

Avoid iRepairman at ALL costs.

I needed a new screen for my iPhone 14 Pro Max. The owner of iRepairman himself came to my house to carry out the repair. He quoted £220 for a "new housing", meaning a new screen and back glass. It sounded like a good deal, but in reality, it was too good to be true, and now I'm paying for it.

Instead of a proper repair, I was left with:

A phone that doesn't even fit an iPhone 14 Pro Max case (the housing isn't even from a 14 Pro Max).
A battery that overheats and barely charges (only gained 9% in an hour using a fast charger).
A fake, poor-quality screen that sticks out of the frame, shows pixel bleeding when pressed, and triggers a "non-genuine part" alert from Apple.
No OLED display as promised — the screen is visibly cheap.
A broken bottom speaker — sound now only comes through the earpiece speaker (probably due to the housing being differernt to my iPhone).
On top of that, he accused me of damaging my own phone, instead of owning up to his work.
He also left my home abruptly without providing a receipt of the botched job he had done to my phone.

When I requested a refund and demanded a repair under the warranty he advertises, he refused to fix the situation.
My phone went from needing a simple screen replacement to being in a far worse, dangerous condition.

I am now pursuing a refund through Section 75, and reporting him to Trading Standards and Action Fraud.

Save yourself the stress. Never trust iRepairman. Cheap price = expensive lesson.

May 5, 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Customer,

Thank you for your review. We acknowledge your concerns regarding the repair carried out on your iPhone 14 Pro Max.

For clarity and proper handling of your case, we kindly request that you forward all details, including any supporting evidence, to our support team at support@irepairman.co.uk. This will allow us to review the matter formally and respond accordingly through the appropriate channels.

We take all customer communication seriously and will follow up once we receive your email.

Best regards,
Team iRepairMan

Rated 1 out of 5 stars

Not convinced a new battery was fitted…

Not convinced a new battery was fitted and the back has not been sealed and is loose.

April 25, 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Simon,

Thank you for your feedback. We’re sorry to hear you have concerns regarding the battery replacement and the back fitting.

To ensure this is properly reviewed and resolved, please contact our support team with your job details at support@irepairman.co.uk. We’re happy to investigate and address the matter under our service warranty.

Best regards,
Team iRepairMan

Rated 4 out of 5 stars

Good service

Good service, efficient.

April 17, 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Douriya,

Thank you for your kind feedback! We’re glad to hear you found our service efficient. It was a pleasure to assist you, and we’re here whenever you need us again.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Brilliant service- the repair guy…

Brilliant service- the repair guy turned up at my office- had all the gear in his vehicle-fixed my phone in about 20minutes

April 16, 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Aileen,

Thank you for your great feedback! We’re so pleased to hear you were happy with the prompt and efficient service at your office. It’s always our goal to make repairs quick and convenient.

Best regards,
Team iRepairMan

Rated 5 out of 5 stars

Quick, convenient service

Martin squeezed me in last minute on a busy Saturday. Really appreciate the quick and friendly service. Would recommend.

April 5, 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Jeanne,

Thank you for your kind words! We’re glad Martin was able to assist you on a busy day. It’s great to hear you appreciated the quick and friendly service. Your recommendation means a lot to us!

Best regards,
Team iRepairMan

Rated 4 out of 5 stars

Quick service

While it was pricey, the necessity of a same day service for immediate change of LED screen following breakage. A same day service was made within a few hours and peace of mind was reached.

April 12, 2025
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Jamie,

Thank you for your feedback. We’re glad we could provide same-day service when you needed it most, and that it brought peace of mind. We appreciate your understanding of the cost involved in urgent repairs and are pleased we could assist quickly.

Best regards,
Team iRepairMan

Rated 2 out of 5 stars

£209.99 is decidedly on the heavy side…

£209.99 is decidedly on the heavy side to replace a broken mobile phone screen but when you'd already paid £288.80 a month earlier for the same job and expected to see the benefits of some sort of Guarantee you start to feel decidedly foolish.
Sure you pay for the convenience of a home visit but on each occasion the phone had to be taken back to the workshop for a couple of days and communication is poor.
Lessons have been learned.
\ef

March 20, 2025
Unprompted review
Rated 4 out of 5 stars

IRepairMan offers a great service with…

IRepairMan offers a great service with same-day repairs done at your location. Their engineers are professional, efficient, and highly skilled. My phone was fixed promptly, and the process was hassle-free. The added convenience of updates on the technician's arrival and a 1-year warranty makes them a reliable choice. Highly recommend!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and a great job

Excellent service and a great job. The guy came out from London to outside the M25 the same day and fixed the phone in 20 mins (broken iPhone screen). All works fine now. Very pleased

March 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fast iphone repair - at your home

This is an excellent, reliable and fast service. Maratib has repaired my iPhones many times, replacing batteries, screens and screen protectors, always very conveniently for us, at our home. I’m very happy with this service. Thank you Maratib.

March 14, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look