Iresa Limited Reviews 1,267

Cannot give zero stars!!! Awful!!! I have had several issues with Iresa and mainly due to not reading your emails for 3 months and phoning taking an hour, simply unacceptable.
So I have decided to transfer, however, they have blocked the transfer because I owe them money, £140... but wait, I did send them an email asking for them to increase the monthly amounts 5/6 months ago. Ok, I owe them money, why don't they allow the transfer but request final payment!?!? DO NOT USE this company, they are terrible beyond belief.

I have today spent hours on the phone to the contact centre trying to resolve an issue on my account that I detected not iresa! I have been with Iresa about 18 months and pay £40 by direct debit every month. Today I have noticed that this hasn't been taken for the last 7 months so I called the contact centre to check what was happening and have now been told that due to "a system error affecting a lot of accounts" my account has been suspended for no reason which means that I haven't been charged AND NOW I have to pay the shortfall and can set up a payment plan! Absolutely not. This is the reason why I set up a direct debit in the first place so you could take the correct amount at the right time. I want to confirm in writing that I will absolutely not be paying this shortfall. I cannot afford to pay for your mistake and this isn't fair and is a shocking way to treat customers. I want somebody to call me and tell me that I will go back to paying my normal bill this month or I will cancel my direct debit, find a new supplier and contact the ombudsman.
Own up to your mistake and let's move on!

Actually the worst company I've ever come across in my life. Genuinely, there are not the words to articulate just how monumentally atrocious Iresa are.

1) I moved out in Dec 2017 and requested an account closure in October 2017. No one responded to calls or emails. Eventually got someone on the phone at the end of November, and without an apology was advised that the account closure would take a further 6-8 weeks despite the amount of notice I had already given.

2) Was not sent a final bill and Iresa continued to debit my account, which slowly ate into the excess money they had taken and still owed me.

3) Moved back into the property in Feb 2018 and requested a switch to another provider. Also complained about the ongoing charges and money owed to me. Because they had continued to charge my account, my excess money was gone and my electricity was showing an £11 debt, so they blocked the account switch.

4) Raised with Ombudsman who ruled in my favour. Part of the ruling was to produce a final bill. Iresa told the Ombudsman they had done this, but they had just produced amother standard bill.

5) Iresa are continuing to block the account switch, despite me being advised multiple times that they would monitor my account to ensure the switch happens. This is a very dishonest business tactic if you ask me, because the longer they block, the more money I'll apparently owe them. I have not agreed to pay their tariff (which as I understand is their excessively high rolling tariff because I haven't signed a long term contract) and they claim they can't price match my new provider.

Basically, if they refuse the switch again , I will be going to their offices in person and staying put until they either resolve it or I'm forcibly removed by the police. I'll also be contacting a lawyer, because as far as I'm concerned they'll have to take me to court before I pay them another penny and while I'm there I'll counter-claim with the mountain of evidence I have gathered.

Iresa should do the country a favour and close their corrupt festering cesspool of a (dis)organisation because they are adding nothing of value to society. I have honestly never hated anything as much as I hate Iresa, and this is coming from someone that used to rely on public transport.

Tried to switch to these a while ago and they were so incompetent they couldn't even manage to complete the switch, they still billed me though and it took over an hour when I called up to find out what was happening. All the information I was given when I did get though to someone turned out to be incorrect. I had a lucky escape really, I know other people who've had to go to the ombudsman to get simple issues sorted out with these clowns.

Had to go to Ombudsman in the end...

Paid my final bill and moved to new supplier, three months later told that switch was declined due to 16p outstanding balance.

Called Iresa to pay but can only take Direct Debits, not a card payment so advised to wait a month... No problem I thought.

Iresa never took the Direct Debit and by the time they responded it was 7 months later, I've put the money aside monthly (Total now £486 due) which is fine but they just don't want to take it.

Ombudsman have agreed a £75 discount as a good will gesture but wonder if Iresa will ever want the payment

AVOID!!!

Brilliant Company, cheapest on the market I believe. Excellent Customer Service too. On two occasions this week I sent an email to Iresa at around 10 in the evening and by 8 the next morning I had a reply and a resolution.

Well done and keep up the good work

I have never experienced a more incompetent company. I was initially blocked when I requested to leave and so I complained to the ombudsman. They ruled in my favour and I have since been speaking to Sonia from the complaints department. Despite Sonia agreeing to the ombudsman‘s ruling and letting me switch Irisa have since blocked me yet again. Sonia is now not responding to any of my emails to explain why – the last time I spoke to her was six weeks ago since then it’s been radio silence. When I phoned up customer services they refused to give me a phone number for the complaints team and suggested that Sonia may be on holiday. Clearly they get paid quite a lot of money if Sonia can afford a six week holiday. Maybe it’s from all those direct debit they have been taking from customer accounts.

Unfortunately I’ve just had to go back to the ombudsman who are going to follow up. This whole process of me Simply requesting to switch has now been over seven months. They are literally holding me to ransom.

You need to avoid this company

Iresa nearly caused me a mental breakdown with payment amounts taken from my account since last Christmas. I was paying monthly direct debit of £96.00 but they also took one off payment of £177.16 on 6/3/18 £151.00 on 31/1/18 and when I tried to leave them they said I was still in debit and had to pay another £96.00 in April. The statements or bill system is all over the place making it difficult to understand exactly where you stand as they switch your debit and credits to and from the electric and gas. When I wanted to switch they prevented me from leaving until my debt have paid up, eventually I was able to switch my gas over on 26/3/18 and although I switched my electric on 11/4/18 they have still not been able to generate my final bill. Iresa have emailed me about this final bill about 4 times each time I have phoned my new suppliers to send them the final electric reading and they say they have done it. Today I informed Iresa that Scottish Power informed they sent the final reading on 24/5/18 but this won't go away I can bet that they will contact me again and say "Sorry Miss chan but we have still not received your final electricity meter reading" They are so useless I want to scream and if they don't resolve this soon I will block my direct debit with them and say stuff your final meter reading!!!

Complete and utter crap of the highest order.

We moved to Iresa last year from British Gas. First problem was the gas supply took several months to get moved over and we were being billed by both companies during that period (I have no idea how anyone on a low income would have survived this company). Quite why Iresa thought that was acceptable is beyond me.

The second problem was that despite both being given the correct readings, the gas reading was about 300 units extra on the final reading passed over to Iresa.

I have sat on the phone in many queues and raised many a support ticket to try and get that resolved to no avail. They gave me the impression I was a liar every time I tried to give them the latest gas reading by phone. Eventually I was told I would have to raise a meter reading dispute, which I asked for despite them again giving me the impression I was a liar and would be charged a penalty if the reading turned out to be fine and I was at fault...

Their stupid system wouldn't let me give a manual reading that was less than what they had as the initial reading which futher compounded things. I had to literally wait until the actual reading caught up with the fantasy reading so I could input the right amount, many months later, so all they ever did was give me a finger in the air figure for what I'd used for gas and bill me the usual amount any way.

Never once did anyone come out to manually read the meter, nor did the issue ever get resolved before I left because the final irony was that the support ticket was automaticaly closed as it was "too old" - over a year old to be precise without ever getting fixed. I haven't the foggiest idea if I am owed any money back or Iresa are the ones who've been diddled by British Gas. I suspect anyone who gets involved with this disgrace of a company will feel diddled by them

But I am finally glad to say I am now rid of these charlatans. This company deserves to go out of business as soon as possible.

I escaped away from these clowns back in March 2018 after many months of grief, and still have an ongoing complaint trying to get back money I'm owed. Really poor customer service. Outstanding complaint not being dealt with, asked for a deadlock letter promised on numerous occasions that this will be sent within 10 working days, only problem is I've been fed this rubbish every two weeks since March 2018. They have NO INTENTION of resolving this dispute, and the quicker their license is pulled to stop them trading the better. I would not return to IRESA even if the fuel was FREE!

Update: 15 Nov 2018
The issue was that in fact you owed me in the region of around £25.00 which was a balance in credit ‘many’ months after I’d switched away, that is what caused the dispute initially, all the way to their demise they still can’t help themselves but to LIE! Good Riddance Iresa, Don’t worry, you won’t be the last to go under, there a few more fly-by-night suppliers still to fall over the same cliff edge...

I honestly don’t know where to start.

It all went wrong with the installation of smart meters back in November 2017. Smart meters that aren’t actually smart but that’s a whole other story.

Since then I have not had an accurate bill as Iresa never updated the system with my new meters.

Despite the fact they knew this, they kept estimating my readings and then decided to apply for a one off extra payment from me.

I have spent hours on hold often with over 100 people waiting ahead of me.

I tried to leave which they objected to as there was a small debit on my account – This was only there due to them manually double billing my account incorrectly.

I called and was advised they would lift the objection as it was their error – They never did so my switch was blocked again.

Eventually had to pay a sum of money to get the account into credit and I was able to leave. That credit is still on my account.

Every time you call you are told it will be sorted in 3 – 5 working days.

It’s now been 9 months and it’s still not resolved!

Have gone to the ombudsman and Iresa haven’t actioned anything they agreed to so will be facing another penalty from them.

Iresa simply don’t care and I honestly don’t know how they are still trading.

If they are ever allowed to take on new customers again, I would strongly advise everyone to steer clear.

**Thank you for your reply however the bills you had just put on my account have no detail on them other than the amount you're alleging I owe. There is no usage information at all. I will leave this in the hands of the ombudsman.**

Awful customer service from Iresa. Ended up going through the Ombudsman because they kept taking my direct debit but not actually applying any usage to my account, so at one point I was nearly £1000 in credit and no way of monitoring my usage and wasn't able to submit readings due to an error on my account. The Ombudsman told them they needed to put it right, which took them from May 2017 when the Ombudsman first got involved to December 2017 to rectify!! Since then, they debit my account and estimate my readings every month, but never apply my actual readings. You can raise "tickets" with them on your customer portal, and they just "complete" the outstanding ticket and fob you off. Appalling. Just submitted a request through USwitch to change supplier - fingers crossed it goes smoothly although from the reviews on here, I don't hold out much hope! 1 * review is too high!

I signed up with anew supplier 11 April 2018. I have not received the credit from my account despite numerous support ticket messages.
At first the told me they had only received my gas reading not the electricity from my new supplier ( this seems to be a frequently used stalling tactic). Having sent them my first bill as requested they said that the reading could be submitted. I sent a further message a week or so later but they have said the reading failed the validation process and they will resubmit it. I think this is deliberate policy rather than incompetence.
I have asked if they intend to make a payment at all.

I have been trying to close my account for over a year and nothing. although I have changed supplier the account is still opened. worst service EVER. I am currently in contact with Citizen Advice, hopefully they will help me get things sorted

I never normally leave reviews. Looking on the positive side:

They're cheap.

Signing up with them will afford an opportunity to learn about the Small Claims Court system if you want remaining credit in your account paid back to you.

Most future call centre experiences will not seem as bad as the times you tried to call Iresa.

This is a company that will waste too much of your valuable time. Avoid unless you enjoy unpleasant experiences.
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Update - Martin was indeed true to his word and did give a refund - 2 stars now. Thank you Martin. It's good that some people are working to help out customers in this way, but it would be great if there were a few more of them in the call centres, or answering emails as opposed to on review boards!

The most dispicable, untrustworthy and unreasonable company I have ever had the displeasure to come into contact with. Lied to by managers. Broken promises to call you back. Attempted to extract over £700 from my bank account, but luckily I saw it on the day and stopped it. Regularly massively inflating the readings to increase your bill. Unable to work out where payments are going as they swap them about from gas to electricity. The worst customer service imaginable. Regularly waiting over an hour to get through. Longest was 1 1/2 hours. Falsely marking your account as (IN Debit) so you can't leave the company. The only way I found to get through to these people was with the Ombudsman Services, who eventually made them pay me compensation. I could go on, but these people have taken enough of my time. Do yourself a favour and keep wellllll clear of these horrible charlatans. 13.09.2018. Soooo glad they are now no more. It is exactly what they deserve. Good riddance to bad rubbish.....

I only came on here after I found that I could not recommend Iresa to a friend due to an Ofgem ban on them taking on new customers, having read through the comments I'm amazed as this is not the service we've had from them; ours has been excellent or at least what I expect given that moneysupermarket cannot find me a cheaper supplier.

I recently had an issue with my meter readings following a change of meter earlier this year - the final old reading and first new reading had not been submitted by their engineer. I let them know on their website and a few weeks later the matter is resolved and all good.

My Iresa contract is coming up to its end and I will be renewing with them again; at the end of the day the gas and electricity they supply are just as flammable and sparky as everyone else's, but a whole lot cheaper. I've been with them for 2 years now and what they say I am going to pay is what ends up being billed over the course of the year; last year they were off by +£10, this year it is -£8 - the big six have often been wrong in triple digits with my account.

I'm quite happy submitting readings online and they seem quite understanding when I forget for months on end.

The service is in reality no different to British Gas and better than NPower's in my experience. NPower actually threatened to abuse their powers and force entry with the police within a few months of joining them, as they needed to make an 'emergency Gas Safety inspection' and we had failed to turn up to three appointments. We were unaware of the 'appointments' as it turns out they had been throwing 'appointment cards' over our back wall rather than using the letter box at the front, and when they finally turned up it wasn't a safety inspection at all but a meter reading...)

NPower are currently £145 extra for the above enhanced service, British Gas are +£150. Admittedly both have responded to my emails in the past quicker than Iresa's 2 weeks, but in my experience both have taken longer to actually resolve the problems and caused a lot more angst in the process.

On the balance of things I'm happy staying and even happier saving the money.

Very happy with the service provided - both my Mum and I have accounts with them and no complaints.

I think iresa is the best energy to be with I am shocked of all the gossip and messages putting iresa down I don't want to be with any body else hope you get this all solved very soon as I am moving soon I don't want to leave iresa but I am being falsed to

I have been trying to get issues resolved for months with this company. They can not do simple things like finalise your account and issue refunds when you have left the company, due to their dreadful customer service and inability to help customers with queries and problems.

If Iresa are allowed to take new customers on please be warned do not even consider it. I thought how bad can it be, but wish I had not bothered.

There is also no point in trying to resolve through the trust pilot email address on here either,w as they promise to resolve problems but do not either. Martin and Holly on here do not do as promised. I was told 48 hours to refund money owed to me which has taken over two weeks. This is following a complaint through the ombudsman also.