irish-at-heart.com Reviews 

I loved the box itself but my account says I have no subscription even tho I've paid for a 6 month subscription. I've been messaging them for almost 2 weeka trying to figure out what's wrong and no one is getting back to me.

I originally posted a one star review because I had trouble reaching the company through email, but reaching out via Instagram or Facebook was a totally different experience! They were super responsive and fixed an issue of a duplicate subscription in record time. I absolutely love these boxes and feel a bit like it is Christmas every month when my green box arrives. Go ahead and order, you won’t be disappointed!!!

Overall I love the boxes. I didn't care for the Giants Causeway box, but that's a personal preference.

I've alway loved receiving my Irish at Heart boxes. I've been a subscriber for quite some time. There was a mix up in my deliveries after my credit card number changed. I didn't receive 3 of the boxes that I had already paid for via a 6 months subscription. I was able to get someone to help me. I updated my card information, and after several emails back and forth, I was sent the 3 boxes that were left on my subscription and I also renewed for another 6 months. One of the boxes I received was a duplicate of the last box I received before my credit card issue. I never received Ireland in Bloom even though I had paid for it. I emailed the first person that helped me twice as well as the customer service email on the website. Nobody has gotten back to me at all this time around. So I'm out the Ireland in Bloom box and have an extra Glas box. This is an expensive treat that I give myself and I'm very dissappointed that I missed out on the beautiful items in Ireland in Bloom. Especially the book.

They just keep getting better! The Galway box - Lovely! Unfortunately I am now in love with the Dreamy Creamy Galway tea and it’s out of stock. We have had some gorgeous teas from Mary and her team. This one was possibly the best. There were other treats in the box which were also great, but the tea? So incredible!

I enjoy everything I get from Irish-at-Heart! I have a special shelf in my kitchen where I keep all my goodies until I'm ready to use them. I'm very glad I found this little company.

I bought the father's day box & received a broken mug that had been glued back together. I contacted customer support and they said I would receive a replacement in my next box. I only bought the father's day box & will not be receiving another :(

The Irish-at-Heart box that I sent to my son-in-law for Father's Day was really great! He loved it. The biggest problem is that it took more than three weeks to be shipped to the US. It wasn't delivered until more than a week after Father's Day. There is no information on the website to indicate this will be the case. I am really disappointed about the delivery process, but love the product.

I was very disappointed that it took over a month to receive my order. I have ordered from other companies based in Ireland and get delivery in a week. Lesson learned

I loved my Galway Box and the reason I didn’t give 5 stars is the plaque was broken. I wanted to relay the information for a replacement. It was very frustrating looking for customer service on your site.
Finally after much searching
I found an email

I had left a one star review after having such trouble renewing my membership. Irish-at-Heart reached out to me. Emma worked with me for many days trying to work out the solution. There was a problem with their systems, she looked into fixing it, never once made an excuse, and we finally fixed the problem. It was truly customer service of the first order. I have renewed my membership, I cannot wait to continue receiving their most wonderful monthly boxes and I am most grateful there are people like Emma in this world.

I have a 12-month subscription to Irish at Heart boxes. I absolutely love them. It's a wonderful surprise every month. I love my Irish heritage and this makes me feel so much closer to my ancestry.

Erin Carson-Hamlet

I love the monthly products. If you love Ireland you will love this subscription...

My trip to Ireland was cancelled due to Covid but Irish at Heart filled the gap and made me feel like I was there. I loved each and every box. Well worth it.

Love every box and communication is easy and quickly responded to.

Love my Irish-at-heart monthly subscription. Wonderful products. Have reordered some of my favorites

So, let me start by saying that I absolutely love many, in fact most, of the products I receive in my Irish at Heart boxes. And I can honestly say, that I absolutely enjoy getting them. I don't really have anything negative to say. But I do need to draw attention to the most recent Giant's Causeway box. I am happy with every single product included in the box. Unfortunately, I am unable to enjoy the Só Soy candle because it arrived completely melted. So much so that the box containing the candle was "glued" closed by the melted soy wax. We had to rip the box just to get to the candle, only to discover the candle cup was nearly empty with on the wick visible. Let me also say that this will not cause me to cancel my subscription. And I'm certainly not blaming anyone. I live in Southern California where summer temperatures reach 40 degrees C, give or take. On the day of delivery, the outside temperature was 36C (approx. 97F), added to that being on a hot FedEx truck between LA and just north of San Diego where I live, and it's not ideal for the survival of such a beautiful candle. I'm wondering if in the future, there might be a better way of packaging such fragile products so that they might arrive as beautiful as I know it was before being subjected to SoCal summer heat. On the upside, both my daughter and I cannot stop commenting on how delightful it smells. Thank you so much for all of your hard work providing such beautiful items from the Emerald Isle.

How do I review an order I don't get for, literally, one month from shipping! If you're asking me about this recent order, ask me in July! That's when it'll appear. Maybe. I hope!

I love every box that comes. Brings back sweet memories of my trip. Items received are not always items you think about while over there.

I have tried to cancel my delivery with you for 3 months & you keep sending them. I even contacted my bank. You are too expensive, I no longer want this.
Very poor business with no communication