HORRID EXPERIENCE....DID NOT DELIVER ORDERED PRODUCT. TALKING WITH CUSTOMER SERVICE IS IMPOSSIBLE. I WILL NEVER EVER TELL A PATIENT TO USE THIS PLACE AGAIN. I GIVE YOU MINUS 00000'S
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See what reviewers are saying
First time, using Iron Med and recommend, especially when diabetic supplies don't come on time. Purchasing online was helpful and came in effective!! Delivery was fast and was able to track on app. Pr... See more
This company is terrible. They state they are rated 4.5 / 5 based on 40,761 reviews on Trustpilot, but when you come here they only like 40 reviews. How is trust pilot letting this happen?
I use Iron Med to receive a monthly supply of adhesive sleeves for my Tandem Mobi insulin pump. Ordering on-line was easy. The price is right. They keep me informed of shipments and they deliver on ti... See more
Company details
Written by the company
Welcome to IRONMED! At IRONMED, our mission is to make life easier for individuals living with chronic conditions by providing reliable, convenient home delivery of essential medical supplies. We understand the challenges of managing health at home, and we are committed to ensuring you have the supplies you need, exactly when you need them. Our goal is to support your health and well-being by delivering high-quality medical supplies right to your doorstep. We strive to simplify your healthcare experience and offer peace of mind through our efficient, reliable service.
Contact info
United States
- iron-med.com
4.1
Great
52 reviews
Replied to 12% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HORRID EXPERIENCE....DID NOT DELIVER…
HORRID EXPERIENCE....DID NOT DELIVER ORDERED PRODUCT. TALKING WITH CUSTOMER SERVICE IS IMPOSSIBLE. I WILL NEVER EVER TELL A PATIENT TO USE THIS PLACE AGAIN.
I GIVE YOU MINUS 00000'S
March 29, 2026
Fast and easy ordering with fast…
Fast and easy ordering with fast shipping available!
January 29, 2026
Customer service was great and the…
Customer service was great and the delivery was on time.
February 5, 2026
Easy online ordering and fast shipping
Easy online ordering and fast shipping. Product was as expected.
February 4, 2026
Product is always on time.
January 29, 2026
This company is terrible
This company is terrible. They state they are rated 4.5 / 5 based on 40,761 reviews on Trustpilot, but when you come here they only like 40 reviews. How is trust pilot letting this happen?
January 14, 2026
Unprompted review
I placed and order for saline…
I placed and order for saline irrigation purposes, and received it the next day, I am very pleased with my order.
January 9, 2026
Automatic orders are a big plus
Automatic orders are a big plus, not so great are the giant card board box boxes for only three packs of diapers
January 8, 2026
Tena classic protective underwear
I’m extremely happy to received my order earlier than my expectation. The Tena classic protective underwear is exactly as described by seller. Thank you Iron Med and will definitely buy again.!!!!!
January 4, 2026
First time
First time, using Iron Med and recommend, especially when diabetic supplies don't come on time. Purchasing online was helpful and came in effective!! Delivery was fast and was able to track on app. Product was at a reasonable price!!
January 2, 2026
You had a photo of a 30 ml container…
You had a photo of a 30 ml container online and sent 7.5 ml. False advertising
December 11, 2025
Reply from Iron Med
Thank you for sharing your feedback. We sincerely apologize if the product did not fully meet your expectations. Your comments are important to us, and we are continuously working to improve our products and services. Customer satisfaction is our top priority, and we encourage you to contact our support team so we can assist you further and help resolve your concern.
Very difficult to do a return
Very difficult to do a return. I called the phone number they provide and no one answers. No call backs when messages are left. No other way to do a simple return.
October 26, 2025
The product I ordered was recommended…
The product I ordered was recommended by my Pelvic Floor physical therapist. Your company was the only one that carried the size I needed. The ordering process was easy, and although the only choice was to sign up for a "subscription ", which i didn't want, I called your customer service rep, and they took care of it, with an email confirming the request. FEDEX delivered on the day and time that was indicated. It was a very pleasant experience, which is rare in this day and age. Thank you for your efficient service. Much appreciated!
November 3, 2025
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