I am extremely disappointed with the service from Isaac’s Treasures. I sent a formal cancellation request BEFORE my order was dispatched. This request was completely ignored, and the item was sent a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’m so glad I stumbled upon isaac’s treasures because it has a great selection of wooden/open ended/educational toys. The owner also is very accommodating always willing to assist. A bonus is that the... See more
This just needed a little more communication than existed. But we are happy with reply from company and re visit star rating now . 4 working days of communication issues but past that now and... See more
Wonderful service!! I ordered some lanka kade figures to help me with my story sack for my classroom. Donna the owner of Isaac’s Treasurea delivered these super fast! I am so impressed with the standa... See more
Company details
Contact info
53 Kingsway North, LE3 3BD, Leicester, United Kingdom
- info@isaacstreasures.com
- isaacstreasures.com
4.1
Great
283 reviews
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such a wonderful company
Such a wonderful company! I was able to purchase a variety of resources for my reception children and my girls at home. High quality beautiful toys! Easy to order and quick delivery.
September 24, 2024
Very swift delivery
Very swift delivery. Great choice of products at competitive prices.
September 29, 2024
Hoppy Bunny Toni
I placed an order for hoppy bunny Toni it arrived promptly and was well packaged
September 4, 2024
Great choice and arrived well packed…
Great choice and arrived well packed within48hours
August 29, 2024
Quick delivery and great choice of toys…
Quick delivery and great choice of toys for the grandchildren
August 27, 2024
Great range of open ended toys
I'm a returning customer to this shop. Love thru range, especially the open ended toys. Always great service and quick delivery, I also follow their social media, and I've noticed they have lots of deals, that are do worth it! Recommended!
August 30, 2024
Unprompted review
Quick efficient service and an amazing…
Quick efficient service and an amazing range of products! I would buy far more if I could! I have never received any issues with delivery and items are always dispatched promptly. Cannot wait to use the new items at school next week.
August 24, 2024
Unprompted review
Delivered promptly but the quality was…
Delivered promptly but the quality was not as good as expected
August 1, 2024
Another amazing order!
Another amazing order that arrived 2 days later! We order a few times a month and every order is fulfilled within a day or two and with us a day later. We never shop anywhere else. Donna is lovely and goes over and above (even when I add items last minute). I love the face they offer clearpay and klarna which helps us out no end.
10000% recommend!
July 26, 2024
Terrible Customer Service Experience
Terrible Customer Service Experience. I was charged additional shipping fees AFTER checking out on my order. Then, I was charged a cancellation fee that was not listed ANYWHERE during the check out process.
July 30, 2024
Reply from isaacstreasures.com
You ordered a U.K. only item this was not only clear on the collection but stated on the actual listing in bold writing however you still proceeded to order it. As you ordered to an address in Canada we can’t ship it for the standard postage hence being a U.K. only product so the additional postage invoice was sent as you ignored this info. The cancellation fee is to cover what your payment provider charged us as you decided to cancel, if we have no sale we have nowhere to soak this up. Again this is in our terms and would invite you to read the info available to you !
Reply from isaacstreasures.com
Thank you so much glad your happy with your purchase !
Reply from isaacstreasures.com
Thank you so much glad your happy with your purchase !
I paid by PayPal and took a while for…
I paid by PayPal and took a while for item to be shipped
May 27, 2024
Reply from isaacstreasures.com
Thank you so much glad your happy with your purchase !
I purchased the diy pallet kit and made…
I purchased the diy pallet kit and made my children a fantastic water feature. The delivery was very quick and the item itself was brilliant. I had to buy extra bendy tubes because I had a large pallet but I would definitely purchase from you again so thank you.
March 25, 2024
Reply from isaacstreasures.com
Thanks so much for your feedback x
Beautiful sensory board
Delivery was quicker than expected.
The item I ordered is beautiful and my twins love it. (It’s even better in person)
March 28, 2024
Reply from isaacstreasures.com
Thanks so much for your feedback x
Bought as a gift but the delivery was…
Bought as a gift but the delivery was great! They changed the address for me and delivered very quickly
April 1, 2024
Reply from isaacstreasures.com
Thanks so much for your feedback glad we could help x
Reply from isaacstreasures.com
Thanks so much for your feedback x
Very good water diy product
February 1, 2024
Unprompted review
Reply from isaacstreasures.com
Thanks so much for your feedback x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.