isaacstreasures.com Reviews 283

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I am extremely disappointed with the service from Isaac’s Treasures. I sent a formal cancellation request BEFORE my order was dispatched. This request was completely ignored, and the item was sent a... See more

Rated 5 out of 5 stars

I’m so glad I stumbled upon isaac’s treasures because it has a great selection of wooden/open ended/educational toys. The owner also is very accommodating always willing to assist. A bonus is that the... See more

Rated 5 out of 5 stars

This just needed a little more communication than existed. But we are happy with reply from company and re visit star rating now . 4 working days of communication issues but past that now and... See more

Rated 5 out of 5 stars

Wonderful service!! I ordered some lanka kade figures to help me with my story sack for my classroom. Donna the owner of Isaac’s Treasurea delivered these super fast! I am so impressed with the standa... See more

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4.1

Great

TrustScore 4 out of 5

283 reviews

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Replied to 57% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Very Happy

Easy site to order from, great competitive prices. We are very happy with our purchase.

February 6, 2023
Rated 5 out of 5 stars

Best small business for SEN toys

I’ve shopped with Isaacs treasures awhile now after discovering there reasonably priced and vast range of sensory toys and equipment. It’s become the go to small business for SEN supplies for my family. I’ve bought my son a few balance boards, the dizzy whizzy, a small indoor trampoline, fidgets and ooze toys that have been brilliant for helping with self regulation and more safer formats of stimming. The owner has always been helpful and friendly when I’ve enquired about things. Everything has always arrived wrapped securely and safely with a super fast turnaround from ordering. I’ve always been extremely impressed with the quality of the products and the prices are so reasonable especially for SEN equipment.

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic company.

I have ordered a number of products from Isaac treasures over the year. Fantastic products, great customer service and fast delivery. Always a first choice for birthday and Christmas gifts!

December 12, 2022
Unprompted review
Rated 5 out of 5 stars

Isaac Treasures is amazing

Isaac Treasures is amazing I brought a few items from them and the service was fantastic. there so helpful and there advice is great. I brought the connectix starter, Tonies starter kit and a few of the Tonies to add for my little girls birthday.,she absolutely love all the products and would recommend them to everyone. received quickly 5* service

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

Such an amazing company

I was really lucky to discover this company when making a last-minute decision to purchase some connetix the week before Christmas. The owner was v quick & happy to answer my questions & even allowed me to ammend my order. Despite the postal strikes & busy festive period I received my parcel very very quickly, and my children absolutely adored the products within it. There are soo many beautiful items on this site I will 100% be coming back to them again in the future. Totally recommend checking them out.

December 19, 2022
Rated 5 out of 5 stars

Fantastic business

Ordered several items for Christmas gifts and was really pleased with the quality and service.
The Boppi scooter is an absolute hit with our 2yr old, along with the tonie and I would 100% recommend.
Great service, great business and Donna’s knowledge is superb.

1 stop shop for all your good quality toys

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

Yoto stories for my grandson, a great success

Needed some more Yoto stories for my grandson who was in hospital. The Peter Rabbit stories arrived in a few days, my grandson loved them, great quality and service, thank you!

January 23, 2023
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Reply from isaacstreasures.com

Thank you so much for your positive review. Glad you experienced our quick delivery and Branson loves the cards. Hope he has a speedy recovery and we hope to see you again soon !

Rated 4 out of 5 stars

Great store, slow international shipping

Great range of products however the company missed my first email enquiry and international shipping was expensive and took 6 weeks! However, communication was established eventually, product was delivered and works great. Would return.

January 2, 2023
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Reply from isaacstreasures.com

Hi we never seen any email regarding the AU power supply. The information surrounding this is on the item listing and we have no more knowledge than this. We are sorry the parcel hasn’t moved since we sent it and will happily query this on your behalf.

Rated 5 out of 5 stars

Little gem!

Lovely items for a very reasonable price. Quick delivery as well.
Thank you!

December 26, 2022
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Reply from isaacstreasures.com

Thanks so much we are so happy you found us and hope to see you again soon !

Rated 1 out of 5 stars

Don't like such service

I purchased in this shop, and expect delivery cost 20$. I payed for the order and delivery. But after 1 week that manager sent me to pay 40$ more for delivery. 60$ total for delivery. It was to much for delivery cost, and asked to cancel my order.

Some time later manager wrote me a message
"The postage covers up to 2kg this is over 2kg so the postage has to be paid we have never promised anything. If you don't want to purchase then simply don't order.
I will pass this on for a refund minus the fees detailed in my last email "

I don't think it is good service not to tell me delivery cost at the beginning, and then charge me money if i don't agree to pay much more. They charged me 5GBP and 5% from my payment via GooglePay.

Approximate weight of my package is 2,9kg for reference. This weight i took for toy official website.
3 weeks passed from my purchase to refund

P.s
My message before was
"It wasn't my mistake. The delivery cost was 3 times more, that you promised.
However I don't won't buy from your store anyway
Cancel my order"
I don't think it is rude. I don't expect such price. In message before you wrote me that i have to pay money if I don't agree with delivery cost. I told you about my feelings. I don't want to pay extra 40$ that is why I have to pay money for cancellation.

P.p.s
Weight is 2.9kg on the official site connetixtiles.com /product/106-piece-pastel-ball-run-pack-au/

December 26, 2022
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Reply from isaacstreasures.com

Hi, our postage clearly states it only covers up to 2kg ( this is a small parcel) and to contact us for anything more for overseas customers. We also make it clear in our delivery section that if you place the order regardless an invoice for the additional postage will be sent. This is what we did, we don’t control the postage prices unfortunately. You ordered the Connetix Paatsl Ball run this is a large parcel and over 3kg once packed into a box with protective packaging! You were also ordering from Ukraine, a country no courier wants to deliver to!!! So the 1 I found the price is the price.

As you didn’t contact us prior and choose to cancel, the fees we are charged by your payment provider are passed on as we no longer have the sale to soak these up and as a small business won’t be left out of pocket if our website is ignored We also make this clear in our deliver section.

We would advise you to read all the information available to you as this could have been avoided.

I can also see the response you mention was to a rather rude message you had emailed through to us.

You placed the order Boxing Day and we didn’t return to work until 5th January again all communicated on the website so of course the refund took a while

Rated 3 out of 5 stars

I can’t comment as I have not received…

I can’t comment as I have not received my order yet or had any up dates on the order
I just hope it comes in time!

November 25, 2022
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Reply from isaacstreasures.com

Hi you’ve ordered an item which is a pre order product for early December dispatch which was clearly displayed so this is a little unfair. Your item as planned will be dispatched this week

Rated 5 out of 5 stars

Durable Lanka Kade toys and great customer service!

We ordered Lanka Kade farm animals and a nativity set.
Our grandsons are enjoying both and the quality and durability are very good…we live in the southeastern US and our toys arrived in great condition…thank you, issacs treasures for your caring and efficient customer service….we will definitely order again!

November 7, 2022
Rated 5 out of 5 stars

Wonderful service!

Wonderful service!! I ordered some lanka kade figures to help me with my story sack for my classroom. Donna the owner of Isaac’s Treasurea delivered these super fast! I am so impressed with the standard of service. When my packaged arrived, all the figures were nearly placed with surrounded paper to protect them. Thank you so much for saving a teachers bacon!

September 1, 2022
Rated 5 out of 5 stars

All round happy customer

All products were packed well. Good quality, look as good as they do on the website. Kept up to date with dispatch/ delivery dates. All around happy customer. Will definitely order again.

September 7, 2022

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