Fast delivery and item as shown. Simple but nice. Excellent and fast reply to customer service for delivery enquiry.
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There was a slight delay in delivery as item wasn't in stock, but came quicker than the 10 days and when i opened the box, i was blown away. The pearls are absolutely stunning making the earrings look... See more
I came across Isabella Zhang’s creations on a Sunday afternoon in Spitalfields when I bought a bracelet & ring from her. I admired how pretty they are & wanted a necklace from her to complete the set.... See more
One of the best online shopping experiences I’ve had in a while. Super fast delivery despite all of the Christmas madness around. Placed an order on Saturday 18th of Dec, received it first thing in t... See more
Company details
Written by the company
Handmade pearls jewellery
Contact info
3 Floyer Grove, RG2 9UZ, Reading, United Kingdom
- sales@fantasticpearls.com
- isabellazhang.co.uk
4.6
Excellent
50 reviews
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Very easy online transaction and very…
Very easy online transaction and very helpful and can customise to your need.
April 13, 2023
The jewelry is absolutely gorgeous and…
The jewelry is absolutely gorgeous and both the pearl and metal look very high quality... hopefully It lasts🤞
March 21, 2023
My order never arrived.
February 8, 2023
Reply from FantasticPearls Ltd
Thank you for taking the time to share your feedback with us. I am deeply sorry that you have not received the parcel that we sent to you.
As you are aware, the recent cyber attack on Royal Mail has affected many deliveries and caused significant disruptions. Despite these challenges, it is unacceptable that your parcel was not delivered to you, and I would like to offer my sincerest apologies for the inconvenience this has caused.
I would like to assure you that we take this matter very seriously and we will do everything in our power to rectify the situation. We will be issuing a full refund for your purchase as a gesture of good faith and to show our commitment to providing the best possible customer service.
Please let us know if there is anything else we can do to assist you. Our customer satisfaction is of the utmost importance to us, and I hope that this refund will go some way towards restoring your faith in our company.
Isabella is incredible
Isabella is incredible. She was helping me as advising me through the search of the perfect present!
All stuff are hand made and absolutely beautiful! 110% recommended
December 23, 2022
Unprompted review
slight delay in delivery but worth the wait
There was a slight delay in delivery as item wasn't in stock, but came quicker than the 10 days and when i opened the box, i was blown away. The pearls are absolutely stunning making the earrings look and feel such beautiful quality. Extremely impressed and worth the wait. Price is incredible value. Would definitely order from seller again.
November 11, 2022
Beautiful jewellery and excellent…
Beautiful jewellery and excellent service. Thank you - we will return!
August 19, 2022
I came across Isabella Zhang’s…
I came across Isabella Zhang’s creations on a Sunday afternoon in Spitalfields when I bought a bracelet & ring from her. I admired how pretty they are & wanted a necklace from her to complete the set. The necklace is very pretty, beautiful pearl & quick delivery
August 29, 2022
Very happy with my jewellery and the…
Very happy with my jewellery and the customer service has been exceptional.
Thank you/1
June 11, 2022
I think a little more internal…
I think a little more internal packaging would have made the jewelery more presentable. although i do not like too much
May 4, 2022
Reply from FantasticPearls Ltd
Thank you for sharing your experience, we will continue to improve our customer experience.
The mail service is really awesome
The mail service is really awesome. And my friend loves the design of the jewelry.
April 23, 2022
Good buy
The earrings I bought were beautiful and pearls were lovely and shiny. A little bit downside is one of the pearl got a little scratch I assume it’s caused by delivery.
February 3, 2022
Amazing Pearls
Amazing Pearls. Purchased a pair of earrings a few years ago from a stall at Brick Lane market, which I love so much I decided to purchase some other pieces from online.
January 30, 2022
Excellent and speedy service
Excellent and speedy service. Isabella had been really helpful choosing the right one. Her works are really beautiful.
January 17, 2022
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