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I just found what I was looking for, namely a spare cartridge for a thermostatic mixing valve whic I understand is not distributed in FRANCE any more. What a relief to have sources it at ISI-SANITAI... See more
THE ONLY PROBLEM I HAVE ENCOUNTERED IS THE NEED TO ACCEPT COOKIES TO PASS COMMANDE. If the need is to allow checking the validity of the payement mean there should be some other ways to do it.
Complete site, the concept of pricing for delivery is not very clear at the start so it took me a lot longer than expected...
Company details
Information provided by various external sources
Votre partenaire digital dans les produits de salle de bains et de cuisine. Avec plus de 300 000 produits de marques de qualité telles que Villeroy et Boch, Grohe et Hansgrohe, nous vous aidons à réaliser la salle de bain et la cuisine de vos rêves !
Contact info
3.5
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Will be able to confirm my feedback…
Will be able to confirm my feedback once the order will be delivered, for the time being nothing to add
February 3, 2020
Unprompted review
Reply from iSi-Sanitaire.fr
Hello Guillaume,
We thank you for your pleasant comment and wish you a good reception of your order.
We wish you a good day,
Yours sincerely,
L'Equipe iSi-Sanitaire
The most uncorect site ever!!
The most uncorect site ever!!
We wait two months, and still no answer!
Do not order, propabl6 is fake site.
January 14, 2020
Unprompted review
Reply from iSi-Sanitaire.fr
Hello,
We apologize for the inconvenience and invite you to contact our customer service at the following address: SERVICE@ISI-SANITAIRE.FR.
We apologize again,
Yours sincerely,
The iSi-sanitaire Team
Ordered since 8 weeks and still not…
Ordered since 8 weeks and still not delivered, and Isi-sanitaire is unable to provide a date for delivery or find an alternative solution. Never seen that !!!!
December 24, 2019
Unprompted review
Reply from iSi-Sanitaire.fr
Hello Robert,
We apologize for the inconvenience. We invite you to contact our customer service at the following address: SERVICE@ISI-SANITAIRE.FR with your order number in order to find a solution as soon as possible.
We apologize again for the inconvenience,
Yours sincerely,
The iSi-sanitary Team
SIMPLE ET RAPIDE
December 3, 2019
Unprompted review
Reply from iSi-Sanitaire.fr
Bonjour Jérôme,
Nous sommes ravis de votre commentaire très positif.
En espérant vous revoir bientôt chez iSi, nous vous souhaitons une bonne journée ainsi qu’une bonne réception de vos produits.
L’Equipe iSi-sanitaire
Reply from iSi-Sanitaire.fr
Merci Amara, pour votre commentaire, nous nous réjouissons que vous ayez apprécié l’expérience iSi-Sanitaire.
Nous vous souhaitons une agréable journée,
L’Equipe iSi-sanitaire
The worst service ever
The worst service ever. The ordered product was never delivered and I have not been reimbursed. Customer service is rude and gives incorrect information.
November 15, 2019
Unprompted review
Reply from iSi-Sanitaire.fr
Dear Customer,
We are sorry that you did not like the SuperBath experience. We are always trying to improve our services and we’ll take your review into consideration for our future.
We wish you a nice day,
Best regards,
SuperBath
So far very effective service
November 9, 2019
Unprompted review
Reply from iSi-Sanitaire.fr
Hello Pierluigi,
Thank you for your reviews. We are happy that you liked SuperBath.
We hope to see you soon,
Best regards,
SuperBath
100% Trusted seller
100% Trusted seller, precise availability information, good service and communication
October 25, 2019
Unprompted review
Reply from iSi-Sanitaire.fr
Thank you for this positive review!
excellent service
October 22, 2019
Unprompted review
Reply from iSi-Sanitaire.fr
Merci pour votre commentaire !
Product not available and no information provided
I ordered a product and had no news for 2 weeks. I sent an email and was said that the product was no more available. No explanation why they didn't send any information prior to my inquiry and no time for the refund.
The product is still on the website with 60% discount.
October 1, 2019
Unprompted review
Good expérience
Good expérience, good communication and perfect products which arrive 15days after command. thanks ..
September 3, 2019
Unprompted review
Reply from iSi-Sanitaire.fr
Thanks for your review!
Reply from iSi-Sanitaire.fr
Thanks for your positive review!
Bonne reception telephonique personnel…
Bonne reception telephonique personnel agreable
August 29, 2019
Unprompted review
Reply from iSi-Sanitaire.fr
Merci infiniment d'avoir pris le temps de nous laisser une bonne note !
Site rapide ,simple .Piece conforme à…
Site rapide ,simple .Piece conforme à ma commande reçu à la date prevue.
August 20, 2019
Unprompted review
Reply from iSi-Sanitaire.fr
Merci beaucoup de nous avoir laissé une bonne note !
Reply from iSi-Sanitaire.fr
Thank you very much for your review!
Awful
Awful.
I ordered a bath because the webite said dispatch in 48 hours. After a week I wanted an update on a Monday. to be told - we're having technical problems in the warehouse. And after pressing - it will be dispatch today, then a few hours later - dispatched the end of this week, then further calls to chase to be told - I've spoken to the warehouse - it will be dispatch today.
Subsequently - 8 calls to the service line - hang for 5 minutes and then it seems - a technical error we can't connect you.
Email the service - no reply.
Call the service line again - technical issues.
It seems the company has a standard policy - blame technical issues.
I am now about to cancel my order, as no one will talk to me, or email me, for all I know they've taken my money and are in South America.
I ordered from superbath.co.uk but I've been billed by isi-sanitaire.fr - they are the same, so I would not deal with either of them.
In reply to your reply.
Don't contact us multiple times??? If you actually answered any of my emails, or phone calls then I wouldn't need to and you ask customers to contact via email if they can't reach you via phone. And I have been trying to contact your customer services to arrange a solution - but no one will answer the phone. Yet again, while typing this reply I've waited 5 mins and "technical difficulties" have ended my call.
ISI-Sanitaire ARE the company that have taken my money for this transaction. I can provide payment evidence that the company dealing with my order is definitely ISI Sanitaire.fr.
July 31, 2019
Unprompted review
Reply from iSi-Sanitaire.fr
Dear Client,
we are sorry for the inconvenience caused by a technical problem we recently experienced. Unfortunately, dispatch times for some specific items were severely affected by this.
To resolve this problem, our whole team was working day and night on the issue which meant that we tried to fast track orders that were particularity affected, hence the change in delivery times.
Please understand though, that if you decide to contact us multiple times in one day over different means of communication, our customer service team is not able to process all your requests, on the contrary it will make it more difficult to respond in time.
We are sorry to hear that you think about cancelling your order. Please make sure to contact our customer service, so that we can find an amicable solution.
Greetings
Superbath.co.uk-Team
GOOD CHOICE GOOD PRICE !
July 29, 2019
Unprompted review
Reply from iSi-Sanitaire.fr
Thank you for this positive review !
Everything went well
July 21, 2019
Unprompted review
Reply from iSi-Sanitaire.fr
That's goot to hear! Thanks for the review.
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