Islander UK Reviews 2,564

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and engaging personalities, making the entire process enjoyable and comfortable. People are delighted with the high quality of the products, often creating beautiful and unique bags that serve as perfect souvenirs. The overall user experience is frequently highlighted as fun, relaxed, and easy to follow, with many appreciating the clear explanations and assistance provided. The various locations are also well-regarded, with consumers finding them charming and conveniently situated. However, some customers also noted a minor inconvenience regarding waiting areas, particularly for those who struggle with standing, as there wasn't always a place to sit while waiting for the workshop to begin.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, friendliness, and... See more

Product

Clients share positive opinions on product. Customers consistently praise the bags, describing them as cute,... See more

User experience

Users describe positive interactions with the experience. Customers consistently highlight the fun, engaging,... See more

Location

People report positive experiences with the various locations. Many customers found the Edinburgh locations,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers were very happy with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience at the Islander workshop! There were so many different options to choose from and you could upgrade your bag if you wished with no fuss. Isaac was friendly and made the buildi... See more

Rated 5 out of 5 stars

This was such a fun experience and completely worth the cost! The bags were so cute and making them was fun and not that difficult! Charlotte and Ellie helped us and they were both so sweet and the vi... See more

Rated 5 out of 5 stars

My girlfriend and I were visiting Edimburgh and find our about this workshop before travelling. We looked at the colour and bag options in advance but there's plenty of time in the workshop to choos... See more

Rated 5 out of 5 stars

Such a fun experience and my purse turned out amazing! Wonderful staff and the workshop ran right on time which made it easy to plan our day.


Company details

  1. Handbags Shop
  2. Shoe Store

Written by the company

Islander® is an Edinburgh-based brand specialising in footwear and accessories. We create distinctive, beautifully crafted designs for men and women using Scotland’s finest Harris Tweed®. We have seven stores in Edinburgh, and one in St. Andrews. Please see a list of our locations below. Islander Flagship - 95 West Bow, EH1 2JP Islander Workshop - 42 Candlemaker Row, EH1 2QE Islander 54 - 54 Candlemaker Row, EH1 2QE Islander Cafe - 37 Marshall Street, EH8 9BJ Islander Canongate - 6 Sibbald Walk, EH8 8FT Islander Arches - Arch 10, East Market St, EH8 8FS Islander Stockbridge, 63 Raeburn Place, EH4 1JF Islander St Andrews - 120 Market St, KY16 9PD. The Islander Handbag Experience offers customers to create their very own bespoke Islander Satchel, during our 1-hour workshop, now open 5 locations in Edinburgh: Islander Workshop - 42 Candlemaker Row, EH1 2QE Islander 54 - 54 Candlemaker Row, EH1 2QE Islander Cafe - 37 Marshall Street, EH8 9BJ Islander Canongate - 6 Sibbald Walk, EH8 8FT Islander Arches - Arch 10, East Market St, EH8 8FS And also in St Andrews.


Contact info

5.0

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Loved my workshop

Loved my workshop with Analise and Kristi. I was able to make my dream bag come to life. Loved the spring color options and easy process.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Isaac and Michelle are assets to the team

Isaac and Michelle were fantastic, made the experience relaxed and comfortable, and were funny too.
Isaac has a wealth of knowledge and was able to give us information on Harris Tweed and the history.
Fantastic choices and great suggestions from the team.

Thank you

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great Edinburgh Experience

Isaac and Michelle were absolutely delightful and provided such a fun experience for our purse making. They were both helpful and engaging for this unique workshop. Highly recommend!!

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Warm and welcoming

My girlfriend and I were visiting Edimburgh and find our about this workshop before travelling. We looked at the colour and bag options in advance but there's plenty of time in the workshop to choose.
All the staff was kind and helpful by either giving advice among the colour, bags and straps options, or by helping you give the last screw turn to that your bag is perfect.
I really appreciate we could get a bag upgrade of what we booked because after seeing all options you'll definitely change your mind.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Girls day out!

We had a great day today at the bag making workshop! Charlie, Gillian and Beatrice were so lovely and really helpful! This was a treat to my mum, stepmum and mother in law and they loved it! Thank you!

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

We had a wonderful time in the workshop with my sister and a friend. It really is a fun experience to have while visiting Edinburgh. The workshop at Candlemaker Row is beautifully organized and the process is easy to follow. Charlie, Gill and all the staff where so attentive and friendly. Definitely would do it again.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous!

Beatrice, Gill and Charlie were fabulous and so helpful! We had a fabulous time at the workshop experience

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful experience!

Ruby, Blair and Kristy were wonderfully helpful! They gave us time to really enjoy the experience and we felt so taken care of! Best souvenir and experience to date.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

Cameron, Connor, Blair & Matti made the experience more than amazing! Highly highly recommended!! ✨ great memorable activity!

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

I LOVED this workshop

I LOVED this workshop! We had some travel issues that messed with our original appointment time. I emailed in about changing our reservation. Klaudia emailed me back very quickly and was so kind and helpful in getting us rescheduled. The workshop was a ton of fun and Ruby, Kirsty, and Matty(I don’t know if that’s how it’s spelled) were great at explaining the process and assisting with anything we needed. I would HIGHLY recommend this experience to anyone coming into Edinburgh!

April 5, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look