iSleep, LLC Reviews 

361
•
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

This company is a big scam. Bought a replacement headgear advertised as large; it was ridiculously tiny. No response to our inquiry for 2 weeks. Then we get finally receive an email: ‘No return;... See more

Company replied

Rated 1 out of 5 stars

I emailed them to ask if they preferred appointments or walk ins: Justin responded that both options were allowed, so I called for an appointment. The receptionist put me on hold three times trying... See more

Rated 5 out of 5 stars

iSleep goes above and beyond! The showroom is beautiful - one would expect to be purchasing a luxury vehicle when you step inside - not breathing apparatus! The staff is courteous, helpful, and profe... See more

Rated 5 out of 5 stars

I was very apprehensive with the whole CPAP procedure but Desiree and Vanessa and William walked me through each step and followed up like champs. Desiree guided me through the medical RX and machine... See more

Company details

  1. Health & Medical

Information provided by various external sources

Sleep better, live better! iSleep offers fast, simple, and affordable home sleep apnea testing.


Contact info

2.9

Average

TrustScore 3 out of 5

361 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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2.9

All reviews

(361)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

CPAP King and Queens

I was very apprehensive with the whole CPAP procedure but Desiree and Vanessa and William walked me through each step and followed up like champs. Desiree guided me through the medical RX and machine selection and it arrived promptly with immediate follow up by Venessa on setup and so I was able to use it constructively the first night. Later when I voiced some concerns William contacted me the next day and walked me through the details and fixes. All and all this has been a simple process handled by pros. I wouldn't go anywhere else for your CPAP needs.

July 13, 2022
Rated 5 out of 5 stars

Easy and Quick

Easy test. Quick results.

June 21, 2022
iSleep, LLC logo

Reply from iSleep, LLC

Hi Beau! Thanks for your review! If there is anything we can assist with, please don’t hesitate to reach out!

Rated 2 out of 5 stars

Unnecessary

They said I had mild sleep apnea and recommended a CPAP machine worth about $750 that they sell yet I don't need it. Then they charge you money just for the sleep apnea test that's $225 so if you're not paying attention they can get you for almost a grand.

June 18, 2022
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Reply from iSleep, LLC

Hi Amanda! Thank you so much for your review! Please rest assured that all treatment recommendations are made by a Medical Doctor Board Certified in Sleep Medicine.

Our job is to explain the findings and recommendations and empower you to make an informed decision.

If you have any specific concerns please reach out!

Rated 5 out of 5 stars

Juanita was great

Juanita was great. She was very helpful, kind, patient, and answered all of my questions.

June 17, 2022
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Reply from iSleep, LLC

Thanks for your review!

Rated 5 out of 5 stars

First time in the CPAP world and iSleep…

First time in the CPAP world and iSleep helped make the experience wonderful. I am now sleeping all night long with an AHI of .2 which is amazing considering my initial sleep test indicated 39 apnea events per hour! Thank you iSleep

June 15, 2022
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Reply from iSleep, LLC

Thanks so much! We are overjoyed to you are getting the sleep that you deserve!

Rated 3 out of 5 stars

Great customer service but...

Great customer service but because I know that if my sinuses was clear the test would have came back perfect. My nose is so stopped up that it does make it difficult to breathe. So I don't think the product is that accurate.

June 11, 2022
Rated 5 out of 5 stars

iSleep goes above and beyond

iSleep goes above and beyond! The showroom is beautiful - one would expect to be purchasing a luxury vehicle when you step inside - not breathing apparatus! The staff is courteous, helpful, and professional. The follow-up is perfect, enough contact and help without stepping over the threshold. They offer many choices and take their time to help you understand the uniqueness of each option. They offer a fit guarantee and work to create success for the patient. I am so glad to be working with the iSleep team, I could not imagine a better fit!

June 10, 2022
Rated 1 out of 5 stars

This medical facility is not reliable…

This medical facility is not reliable and therefore will not recommend it to anyone. When my employer refer me to them, they were quick enough to take my money for sleep test equipment/machine with a promise that I should get the sleep machine to conduct the sleep test within 4 business days. On the forth day I called to check on the status of the machine and I was told that the machine has not been mailed out yet. I finally received the machine on the seventh day instead of the forth day. The test was completed and the result was sent to them, for three days now neither my employer nor me has received the results yet. Very poor customer service and not reliable. Nobody should go to them for any type of service.

June 8, 2022
Rated 5 out of 5 stars

I am beyond happy with every single…

I am beyond happy with every single part of this process! It has been so easy and painless. The sleep study test was comfortable and easy. The machine I ordered arrived before it was scheduled. The setup appointment was actually fun...we laughed a lot. Such amazing people and customer service. I highly recommend!!! Great experience!!

May 19, 2022
Rated 5 out of 5 stars

Your customer service is awesome

Your customer service is awesome. I get frequent phone calls asking how the cpap is working, how I feel, if I have any questions and if there is anything I need. Things I needed were shipped and received promptly.

May 7, 2022

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