iSmartGate Reviews 73

I bought the iSmartGate for my garage door and didn't know how to install it. I sent photos of the garage door motor and they quickly sent me the electronic configuration for installing it with my door. Thank you so much for your help. It's a fantastic product. It works wonderfully with the mobile app. Now I can open and close the garage door remotely from anywhere using my phone. It also shows me the door's status and sends a notification every time it opens or closes. It's perfect. Thank you.

excellent customer service very pleased with overall communication and prompt service. Absolutely fabulous.

I Smart gate helped me to configure my roller door great service and we’ll deal with them again thank you so much

I've been a customer for quite a few years now. Had a little mishap with the video license and not only were they super quick to resolve it for us, their communication was fantastic. The product is second to none, and backed up by exceptional customer service. Don't hesitate.

Hot Tip - for those using Carplay, add it to Apple Home then add your door as a widget to your Carplay screen. Quick button on your dashboard to then open/close your gate or garage door!

Support is good. And that is very important. I have the ismartgate mini, and do regret choosing this product. The app is not good and the build quality of the device and sensor is bad. The sensor broke when the adhesive tape didn't hold it and i had to buy a new one, which cost almost as much as the product itself. Would expect a sensor like that to be a bit more robust. It is integrated with homey, but not officially supported. So support is good and it was easy to set up, but I'm not convinced.

Great customer support when needed!

Products are generally of good quality and they work well.

Solid product with an amazing customer support team. Have it for more than 5 years, works flawlessly.

Interface can support better UX, but however I use Home on iOS, so using the iSmartGate app just to setup and check firmware updates. :)

Sam was very helpful when an issue popped up with my iSmartGate. Quick response and gave a few options of what the issue could have been. Thanks for the help.

I have been googling for ages how to physically set up my iSmartGate I was given last Christmas and watching all the Youtube videos with no joy...I had given up then I spotted the email for support. They immediately responded to me and answered all my questions straightaway! So helpful and speedy. 10 out of 10!

The support staff were amazing responding to my query promptly and after hours too! They were quick to identify the issue and helped me to resolve it in no time. Highly recommend the product as well.

Well made product
Seamless installation and set up process.
Support team ready to solve any issues or advice the step by step process guidance.

Good product
Easy to set up and they are good with warranty claims.

I didn’t receive the plugin code by email at first, but I contacted support and got a reply within 15 minutes. They quickly solved my issue — excellent and fast customer service!

If only all technology companies provided customer service like these people do.

Even before I ordered a product, they took enough time and shared all the necessary detail to make the right product choice.

Next, upon installation they were prompt and precise in their support.

I know this should be normal when you buy a product, but unfortunately nowadays it is an exception and I applaud ismartgate for this excellent service level.

Moreover, the product works as a should and it's a joy to use in my Apple HomeKit environment.

Solved my problem with log in in 30 seconds

I’m extremely impressed with the amazing and efficient customer service and support from the iSmartgate team. They were incredibly prompt with their email responses and genuinely willing to help every step of the way. It’s clear that they truly care about their customers and go above and beyond to ensure everything works perfectly.

iSmartgate is a trusted company that stands behind its products, and I couldn’t recommend them more highly. Both their products and their customer service are outstanding — a great experience all around!

Jace Carnovale

I have been an iSmartGate customer for years and recently encountered my first issue after installing the latest AppleOS (26), which was resolved very quickly by the support team. I was very impressed by how quickly the support team responded. I can highly recommend the product and the team behind it. 👍

Very quick to respond support over e mail

Device worked perfectly well, very easy to use and setup. Be careful with the tape that is supplied with the sensor though, you might want to consider a stronger vhb tape. Nice to get everything working through the cloud!