Issuetrak Reviews 364

My original question was answered. Patrick was able to understand what I was asking. I even added another issue which is being looked into right now.

That being said, I disagree with the answer provided. The only solution was to add more entries since that was the way IssueTrak has the system set up, which is not ideal. I would give that solution a 1-2 star rating if asked specifically on the functionality of my original question.

Patrick gets the 5 stars.

Fantastic support. Small footprint. Easy to use, but can be modified extensively.

Great customer service all around from sales through customer support. IssueTrak has provided me with excellent service throughout the past several years we've been contracting with them. They have responded to my issues in a timely manner with more than satisfactory results. I would not hesitate to do business with this company.

Great support from very knowledgeable people.

IssueTrak is very helpful and knowledgeable. They will call to follow-up on issues. Everyone I have spoken with has been very professional and friendly.

Best Swiss Army Knife Software out there!

The customer support is amazing and impressive. I get solutions for my questions in less than 24 hrs.

Asset management portion of the software is nice. Support has been great over the years also. Only wish would be a more modern interface.

Great ticketing tool, Amazingly customizable.

IssueTrak has been a great tool for our company. It helped us communicate with our clients efficiently and allowed us to track how much time we spent with each client. The support staff has been very responsive whenever there is any problem.

We have used Issuetrak for 10+ years for several applications and it has performed flawlessly. Although support is rarely needed, it has been fantastic.

IssueTrak is easy to use, but even when we have questions, their support team and sales staff are always willing to lend a helping hand. Their entire team is very knowledgeable about their product and very easy to work with. I highly recommend IssueTrak not only for the excellent product, but for the quality of customer service.

The support team was quick to answer my call and get a remote desktop session going to help figure out my issue. I am very pleased with the support offered by Issuetrak.

Quick, friendly and efficient U.S. Based support! All questions and Issues resolved on the first call.

Fast response, no hold times and fast resolve!

Great way to track and assign tasks for a company or a project.

Overall, I like the application... There are just some things that could be changed that would make using the application better. For instance, I would like the ability to use "Subtypes" in some areas and suppress them in other areas (currently enabled at the system-level, so to display Subtypes for one of our clients, I need to have blank Subtype dropdown menus shown to all other clients that do not use them. There also some small bugs that can be overcome or worked around. The responsiveness of Issuetrak support has been excellent.

I have been using Issuetrak for a year and half now and have found it extremely helpful in tracking all the various issues related to school bus transportation. Since I am the only one in transportation department, having Issuetrak has saved me many hours in reporting and tracking of bus issues. Also, when I have had a question, their customer service has been quick to respond. I would highly recommend Issuetrak.

Very good software. A little difficult to setup, but once running, it runs well.