I moved into a brand-new flat in London at the end of January, and from day one the prepayment screen (which is supposed to show remaining credit for heating and hot water) has not wor... See more
Company replied
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Somehow ended up with my details and sending me a bill. I'm not the party responsible for the bills at this address. No response from the billing team after over 2 weeks. Let me wait on hold for 10 mi... See more
Company replied
Been dealing with an leak in the heating system at my apartment for months, I have dealt with over 10 engineers from a multitude of companies and no matter how experienced they were, they... See more
Company replied
My landlord uses ista to provide billing to our property (I think this is how it works), it is very straightforward and making a payment is easy. It would be good if the Myista app was a bit more clea... See more
Company replied
Company details
Written by the company
ista International GmbH specialises in the recording, billing, visualisation and management of heat, water and gas in 25 countries all over the world.
Contact info
The Officers' Mess, Royston Road , CB22 4QH, Duxford, Cambridgeshire, Germany
- 01223 874974
- info@ista-uk.com
- ista.com/uk
2.0
Poor
43 reviews
Replied to 90% of negative reviews
Typically replies within 1 month
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Awful company to deal with
ISTA are billing partner to our energy supplier and seem completely incapable of producing an accurate bill. In the 18 months we’ve lived in our home we haven’t had a correct bill, despite continued chasing. Bills are sent ad hoc, sometimes monthly, sometimes quarterly, sometimes every other month, despite the promise of monthly billing. They have also previously taken payment from our account without first sending us a bill.
ISTA works out far more expensive than any previous energy supplier and we have had several problems with our heating and hot water supply.
Staff are at best dismissive, at worst exceptionally rude. Every time I have had to query an incorrect bill the person I’ve spoken to has said that they’re not able to deal with it and someone will have to call me back. More often than not no one calls back. Similarly on the occasions I’ve asked to speak to a manager to resolve an issue, there has not been anyone available - every time I’ve made this request I’ve been told ‘they’ve just left’.
I would not recommend using this company to any body.
August 29, 2018
Unprompted review
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