Itagpro Reviews 

1,628
•
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,286 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained that the purchased tracking devices completely lacked true GPS capabilities, offering only limited Bluetooth range and failing to perform properly as described in the advertisements. Many people also experienced severe processing delays and endless frustration when trying to obtain their rightful refunds after returning the merchandise. Some reviewers were happy with how remarkably easy and straightforward it was to place orders on the informative website without facing confusion. However, some people noted that customer support representatives were initially quite responsive when helping resolve ordering mistakes or answering initial questions.

What people talk about most

Product

Customers had negative experiences with the product, expressing deep dissatisfaction over claims that the... See more

Order

Consumers find order to be ambiguous, with people praising the quick purchase process and informative... See more

Refund

Customers consistently note negative experiences with refund processes, frequently reporting that promised... See more

Customer service

Users describe ambiguous interactions with customer service, as opinions on support experiences vary greatly... See more

Return policy

Clients share profound frustration regarding the return policy, frequently citing severe difficulties in... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like the idea of being able to track my toddler who is very active and always running off. I've had the tracker in my possession INSIDE MY HOUSE since receiving it. however when i checked the app to... See more

Company replied

Rated 3 out of 5 stars

Parcel arrived OK. ordering could be made better.think you should be able to review order before payment is made.still waiting for part refund.

Company replied

Rated 3 out of 5 stars

I attached tags to my wife's and my keys. Great for finding them in the house. I attached another tag up behind the rear vision mirror so that it would be visible through the windscreen. With the c... See more

Company replied

Rated 3 out of 5 stars

Customer Service was responsive with answers to my questions, and my request for a 100% refund. After I get my refund, I may give a higher rating on the Customer experience. The fact that this rathe... See more

Company replied



Contact info

2.6

Poor

TrustScore 2.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 1 week

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2.6

All reviews

(1,628)

1,403 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam!

32 dollars each, bought 2, came to 132 dollars. First red flag. Instantly cancelled order, response 24 hours later, cannot cancel, all ready been shipped. Second red flag. Itagpro app is in Chinese, cannot change language. Third red flag. Completely unusable. Do not waste your money like I did. These are a scam.

July 12, 2026
Unprompted review
Itagpro logo

Reply from Itagpro

Hello Jodie,

Thank you for bringing this to our attention.

We’d like to clarify that any additional items or optional offers must be actively selected and confirmed before an order is finalized. We would also appreciate the opportunity to review your experience with your order and the app.

To help us proceed, we have sent you a separate email requesting some additional information. We hope to hear from you soon.

Warm regards,
Jason from iTagPro

Rated 1 out of 5 stars

After a few months the battery went…

After a few months the battery went flat with no warning. A replacement battery did not revive the connection to my google account even after following the instructions for reconnecting and even trying resetting the tag.
I would never buy another one of these.

July 12, 2026
Unprompted review
Itagpro logo

Reply from Itagpro

UPDATE:

Hello,

Thank you for the details.

One of our team members will review your case and contact you directly to assist you further. Please reply to our most recent email so we can continue assisting you.

We look forward to provide you a positive resolution.

_____________________________________

Hello,

We appreciate you taking the time to share your feedback.

We'd like the opportunity to review your experience with the tag and the steps you've already taken to reconnect it.

As we were unable to locate your order from the review alone, we have sent you a separate email requesting additional details. Please take a moment to check your inbox for our message.

Sincerely,
Jason from iTagPro

Rated 1 out of 5 stars

ITAGPRO is a rip off

ITAGPRO is a rip off. It is not a GPS device so the advertising is false. The shutter makes you pay first and then offers confusing specials that get added so you finish up with more useless devices. Avoid at all costs!!

July 1, 2026
Unprompted review
Itagpro logo

Reply from Itagpro

Hello Alan,

Thank you for sharing your review of the product and our checkout process.

We’d like to clarify that any add-ons, warranties, or optional offers must be actively selected and confirmed before an order is finalized, and our system does not add anything the customer has not selected.

To help resolve this, we have reviewed your case and are glad to see that the matter has been sorted out in the meantime. Please know that we remain available should you need any further assistance.

Warm regards,
Jason from iTagPro

Rated 1 out of 5 stars

Terrible service

I initially ordered 4 tags but then tried to cancel the order within 3 hours of making it. I was emailed back and told the order couldn’t be cancelled as it had already been dispatched. Despite several emails from me asking for a refund the tags arrived and I still can’t get a refund 😡
No way would I order from these guys again.

July 10, 2026
Unprompted review
Itagpro logo

Reply from Itagpro

Hello Fiona,

Thank you for sharing this with us.

To clarify, once an order has moved into processing, cancellation options may become limited, but we would appreciate the opportunity to look into your specific case further.

As we were unable to locate your order based on the information available in your review, we have sent you a separate email requesting a few additional details.

Sincerely,
Jason from iTagPro

Rated 1 out of 5 stars

Totally useless, misleading rubbish - SCAM

Ordered two of these in the basis that they advertised as “real time location tracking”. What arrived could inly be described as the cheapest, poorly made trash I have ever seen. These devices are Chinese-made Bluetooth tags. They lack any GPS electronics whatsoever. Furthermore, these cannot be added to Apple’s Find My app, again as advertised. Indeed, if you try to see these devices on your iPhone, they do not appear in the lust of devices to “add” under the Bluetooth options in Settings. Sent a demand to the company (support at their domain) for them to retrieve these useless devices and to refund my money immediately. So far, only received an auto-reply stating that they have received my email.

These devices are an offence under the UK Sale of Goods Act as they are unfit for purpose and deliberately misleading in their alleged functionality. Physically, they are cheap plastic cases with a circuit board that is driven by a CR2032 battery. The case is not waterproof, so putting one on a pet would be ill-advised. These are advertised as compatible with Apple’s Find My app, which they are not. The device does not appear in either the Bluetooth Settings device list or the Find My app device list.

Do not buy these if you require functionality of a GPS tag. Do not buy these if you require access in the Find My app from Apple.

July 5, 2026
Unprompted review
Itagpro logo

Reply from Itagpro

UPDATE:

Hello,

Thank you for getting in touch with us.

We have located your purchase and previous communication with our team using the information you have provided.

To make sure that your case is being paid attention, we have assigned a representative from our team to review your experience and assist you accordingly.

We look forward to provide you a resolution and we appreciate the opportunity to assist.

____________________________

Hello,

Thank you for taking the time to share your detailed feedback.

We would like the opportunity to review your experience and understand the details of your order, including your comments regarding the product features and your refund request.

As we currently do not have enough information to locate your order and review the case, please provide your order details through our request for information.

Once received, our team will look into this further and assist you directly.

Warm regards,
Jason from iTagPro

Rated 3 out of 5 stars

More than somewhat disappointed

I attached tags to my wife's and my keys. Great for finding them in the house. I attached another tag up behind the rear vision mirror so that it would be visible through the windscreen. With the car in the drive and from inside the room closest to the car, the tag can not be seen by the app, so I fail to see how we can use it reliably to find the car in a car park. That the devices are limited to bluetooth range was not clear when I purchased them as it referred to gps location. I consider this to be deceptive. I have since ordered another tracker which is truly a gps device.

July 8, 2026
Unprompted review
Itagpro logo

Reply from Itagpro

Hello Kevin,

We appreciate you taking the time to share your experience.

We aim to present our product information as clearly as possible, and your comments regarding the information provided are valuable as we continue to enhance the experience for our customers.

If you have any questions or would like further assistance, please feel free to contact our support team at support@itagpro.com.

Kind regards,
Jason from iTagPro

Rated 1 out of 5 stars

Unhappy that the devices are not true GPS devices. Once the bluetooth signal is out of range, the devices (tags) will not appear on the app.

Unhappy that the devices are not true GPS devices as advertised and only use Bluetooth to connect to the app. Also not happy that I cannot use the Android Find Hub app and can only use the iTagPro app. I would like a full refund.

July 10, 2026
Unprompted review
Itagpro logo

Reply from Itagpro

Hello Mark,

We appreciate you taking the time to share your experience.

We have reviewed your case and are glad to confirm your refund has been processed. If you need any further assistance, please feel free to contact our support team at support@itagpro.com.

Kind regards,
Jason from iTagPro

Rated 1 out of 5 stars

I only gave 1 star as there are no…

I only gave 1 star as there are no minus option!!!
Returned my order as not needed did everything as requested, after they stalled with returning details instead reducing the order to get me to accept it, I return all items within the timeframe of their “30 days from order bs”
For them to stall & ghost me of numerous emails some with replies many not, this well into present time (july) then tell me you ain’t getting a penny back.
Absolutely disgusting never ever buy from this crew, crooks is to tame of a word!!

July 8, 2026
Unprompted review
Itagpro logo

Reply from Itagpro

Hello Julie,

Thank you for bringing this matter to us.

We understand your experience regarding the return and refund process and would like the opportunity to review the details of your case further.

We have assigned an agent to look into your previous communication with our team, including your return and refund request. They will reach out directly to assist you further.

Please keep an eye on your inbox for our message.

With kind regards,
Jason from iTagPro

Rated 1 out of 5 stars

FRAUD - SAID THEY WOULD REFUND THEN SAID THEY WOULDNT

I asked for a refund within good time, by the time they sorted out the logistics, offering me a refund of 70% of the purchase price as shipping would cost me - they said that there is no time and we passed the 30 day return window. The item is bad as we all know. And we can establish the entire company is fraudulent. Upset at the few websites that said this tracker was better than the apple AirTag- this was a LIE and this company probably paid them to say it. It's cheap equipment that they have majorly marked up. And they dont let you refund. When I initially bought it, I requested a refund within 10 minutes of buying and they said it had already been shipped. This company have been lying and pulling my leg from the very beginning. I now am £47 short and have a dodgy, AWFUL 'tag' that I probably can't even use for my tag because it's a scummy product. FRAUD, SCAM, DONT BUY FROM THIS DODGY COMPANY. I went back and forth with this company, regarding my refund, the entire time they pretended they would give it to me. By the time I accepted, they said its too late. Again, did I mention the product is cheap plastic rubbish? I bet the good reviews are bots. DON'T BUY FROM THIS COMPANY. I wish I did research before I wasted my money on it.

July 7, 2026
Unprompted review
Itagpro logo

Reply from Itagpro

Hello,

Thank you for the detailed feedback.

We understand your comment regarding the return process and would like to clarify that refund requests are reviewed in line with our return policy, with each case assessed individually.

We would like an opportunity to learn more about the details you describe. As we were unable to locate your order based on the information provided, we have sent a separate request for additional details so we can review your case further and assist you directly.

Please check your inbox whenever you have a moment. We look forward to hearing from you.

Regards,
Jason from iTagPro

Rated 1 out of 5 stars

A scam

A scam.
No delivery.
No follow up.
Avoid these people.
I had to put one star to post. No star is appropriate

July 7, 2026
Unprompted review
Itagpro logo

Reply from Itagpro

Hello Michael,

Thank you for sharing your bringing this details to our attention.

We appreciate you taking the time to let us know about your status of your order. We have reviewed the order details and can confirm that the shipment was marked as delivered based on the tracking information provided by our agent.

If you have any further questions or need any additional assistance, please feel free to contact our support team, and we will be happy to help.

Kind regards,
Jason from iTagPro

Rated 1 out of 5 stars

The company and product are fraudulent

I bought itag pro and couldn't increase the boundary for my pet, so I returned it within 30 days at a cost of $20 to me. The company will not refund my money or send me back the product! They claim it's outside of the 30 day return window. I sent them all of my emails proving it was within their window. They still won't refund my money. Do NOT do business with this fraudulent company!

May 1, 2026
Unprompted review
Itagpro logo

Reply from Itagpro

Hello Teresa,

Thank you for taking the time to share your experience.

We appreciate you providing details about your return request and the communication you had regarding your order. We would like the opportunity to review the details of your case further and understand what happened.

To help us look into this, we have sent you a separate request for additional information. Please check your inbox whenever you have a moment.

Kind regards,
Jason from iTagPro

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