Surprised To See Negative Reviews
I haven't ordered from Italian Barber much, but I've never had items arrive broken, damaged, etc. No experience with customer service, though.
January 31, 2025
Unprompted review
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Poor quality, non existent customer service
A very short time after arrival the head of the razor broke off for no apparent reason. On contacting razorock their reaction was basically tough!
October 31, 2023
Unprompted review
Great experience!!!
Great Service , order shipped quick arrived fast from Canada! Items ordered where correct , quality was great , price even better . Will order from them again for sure !!!
April 26, 2023
Unprompted review
I had a fraudulent charge made on my…
I had a fraudulent charge made on my Credit card, by Italianbarber.com and RazoRock for $146. I filed a dispute with My credit Card company and then I emailed them ...only to recieved an Email from the Italian Barber by Micahel... where they claimed it costed them a $15 charge . (Again I didnt order nor would I ever recommend anyone to use them ..someone fradulently used my card). Luckly the Ups Tracking shows the order was returned to them. Go look at all the negative reviews these guys are, fraudulent charging cards. Do yourself a favor stay away feom these folks..theyll take your money and run
January 22, 2022
Unprompted review
Rude, unprofessional and borderline criminal service. Stay away at all cost.
I ordered a razor, which for some reason was returned to RazoRock by Customs when it arrived in my country.
I informed RazoRock's of the situation, and they verified on the shipment tracking page that I hadn't received the package and that it was on its way back to them.
Even so, RazoRock refused to send me a new razor or refund my money while the package was in transit back to them, which would take several weeks due to Covid.
After a long back-and-forth mail argument with their extremely rude and unprofessional customer service about how unreasonable this is of them, I was told that a refund had been made, but that it would take several weeks for me to receive the money because it was an international payment. This is a lie of course, as a refund will go through as quickly a payment.
3 weeks later I still hadn't received the refund, so I emailed them again, demanding they send me a receipt of the refund they had allegedly made several weeks earlier. They replied with a receipt, without any explanation. The following the day the money was in my account. In other words, they lied to me when they initially told me that they had refunded my money.
Don't give them your money. You have been warned.
February 13, 2021
Unprompted review
Very bad customer service!
December 3, 2020
Unprompted review
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