Italycarrent Reviews 

The worst car rental i have tried in my whole life. We waited 2 hours after we got out of the airport and had the worst customer service.

Hired a car from Catania airport. When I picked up the car I was pressured into buying their insurance, despite having the maximum insurance already chosen from Booking.com. Their business model is making money on expensive insurance or expensive charges for scratches of any kind. Upon return there were 3 minuscule chips on the rear bumper due to loading the bags, literally 1-2mm what you would consider wear and tear and I was charged €340!!!! SCAM ARTISTS basically if you don’t get their overpriced insurance they’ll find a way to charge you when you get back.

I always feel a little anxious when renting a car, but overall this was one of the best car hire experiences I’ve had.

Pick-up at Fiumicino Airport was quick and straightforward, and the staff were very friendly throughout. Additional insurance was offered, but there was no pressure to purchase it, as I had already arranged my own excess insurance policy beforehand in the UK.

There was one issue when I first got into the car: it had been left in gear without the handbrake on, so it immediately bounced backwards and hit a sign. The staff came out apologised profusely and handled the situation very well, (there was no damage but initially thought there would have been!!!). Car was in very good condition and drove well.

Returning it was very easy and completely stress-free. The car was checked over in around 5 minutes and I was simply told, “Looks great, thanks!”

I received notification that my deposit refund had been processed before I had even reached the bag-drop area in the airport.

Despite the initial mishap, I would highly recommend them. The staff were friendly, helpful and made the whole process as smooth as possible.

Thanks :)

After an early start and a long passport wait, we then waited for 4hours in the baking hot sun with two young children.
there was zero communication between us and the staff. In the end we discovered there was not enough cars for the amount of reservations. Your system is obviously not working. Your poor staff eventually tried to help but it’s not good enough. We will be seeking compensation from you as a result.

Very disappointing experience. The service was extremely slow, and we had to wait in the sun for nearly 2 hours before being helped. The whole process was poorly organized and took much longer than expected.

The workers were also very slow, which made the wait even more frustrating. After a long trip, standing outside in the heat for that long was unacceptable.

I would not recommend this car rental company based on my experience.

My rental experience was extremely disappointing. Despite having a confirmed same day reservation for 2:00 PM, I waited more than three hours for the vehicle. The customer service was unfriendly, lacked empathy and I was told that same day bookings are treated as second priority. Mrs. Adelina M. did her best to ensure I would not return as a customer.

The vehicle was handed over unclean and produced loud mechanical rattling from the beginning. Although I reported the issue immediately, no replacement was offered, forcing me to drive more than a week with concerns about its condition.
Overall, the excessive delay, poor customer service, and unacceptable vehicle condition fell far below the standard expected from a professional rental company.

Prelievo fluido. Servizio cordiale. Buon valore.

When going through the Ryanair app, there were over 200 cars which you can choose. I was going to a wedding and chose a jeep as the groom loves jeeps. Paid extra for the jeep, but when I arrived, they gave me a seat. Did not get reimbursed for the extra I paid for the jeep and the only thing the customer service said was, it was a simular size inside. Will never use this firm again and taking complaint to Ryanair to get them removed from their services, edited, had a reply and they've not even offered to reimburse me for the extra i paid for the jeep which I didnt receive!!! DO NOT USE THIS COMPANY

BEWARE Italy Car Rent (Cagliari Airport, Sardinia, Italy:

I was very disappointed with my experience at Italy Car Rent at Cagliari Airport. The car I received was much smaller than the category I had booked and was not clean at all.

It looked like it had not been properly prepared before being handed over.

To make matters WORSE, I was charged for a small 2 cm scratch underneath the front bumper that I am certain I did not cause.

The whole experience felt UNFAIR and FRUSTRATING.

Based on my experience, I would NOT recommend this company and would advise others to inspect the vehicle very carefully before leaving.

I am very disappointed with the handling of my deposit. we paid the deposit timely, but, after a month at home, back from Italy, we still did not get the deposit back. there is a big problem when handling refund to customers.

I had a terrible experience with this car rental company, which I previously valued. The vehicle was already covered in scratches everywhere, making it completely impossible to accurately see or distinguish them all in the dark ( at 10pm).
When I returned the car, they claimed there was a new scratch on the wheel cover and slapped me with an outrageous €800 charge. Charging that much for a minor scratch when the car was already heavily damaged on all parts of the car ( including wheel covers) and handed over in the dark is predatory. Avoid this company at all costs!

Uwaga złodzieje !!! WARNING!!! This company are thieves!!! We made an online booking and paid €300 in advance for a full package including insurance. When we arrived, we had to wait for 2 hours in the scorching heat just to pick up the car! Upon pickup, the agent told us we had to pay an additional €330 for insurance!!!!! They were doing the exact same thing to other customers, forcing them to pay extra or blocking massive deposits on their cards!!!
The attitude of the woman working there is an absolute scandal – instead of helping customers, she just sits there looking grumpy and eating her food while people are left waiting for their cars!!! I strongly advise everyone to avoid this place. This company are thieves!!!

So we didnt reserved a car but they gave us a good one. ( best price by far!)
We were worried about the bad reviews but we did NOT regret it.
Just take the insurance, ( still cheaper than the competitors)
clean the car and you will be fine.
The emoloyees were also very kind.
Everything was so easy + there were absolute no problems.

So BIG thanks for the service! :)

I would stay away from this rental car service. They make a business out of charging people for minor scratches you can barely see. They charge customers a large free for “damage” when these marks were either preexisting or so minor it’s barely a scratch. I agree with everyone’s complaints here.

While I had no problems with the gentleman to whom I returned the car, I was involved with Michela because of some damage that was on the car that my wife rented. Michela's attitude was very aggressive and showed no compassion. I heard he was in committee to make sure there was damage found on the car and he hadn't noticed this on the pre-hiring inspection sheet.

Mentre non ho avuto problemi con il signore a cui ho restituito l'auto, sono stato coinvolto con Michela a causa di alcuni danni che c'erano sull'auto che mia moglie ha noleggiato. L'atteggiamento di Michela era molto aggressivo e non mostrava compassione. Ho sentito che era in commissione per assicurarsi che ci fossero danni trovati sull'auto e non aveva notato questo sul foglio di ispezione pre-assunzione.

Va Bene! All good!

Our experience with Italy Car Rent at Bari Airport was extremely disappointing. We picked up the car at night, and when we returned it, we were charged €330 for alleged damage to the underside of the rear bumper. We did not cause this damage. It was virtually impossible to notice when we collected the vehicle because it was dark and the damage was hidden underneath the car. For that reason, we were unable to see it at the time of pickup. We believe this charge is completely unjustified and will provide evidence to support our case. We strongly recommend that anyone renting a car from this company records a full video of the vehicle, including the underside, before leaving the rental office. Our experience was extremely disappointing, and we will never rent from Italy Car Rent again. We advise other customers to be very cautious or consider choosing a different rental company to avoid finding themselves in a similar situation.

Second time they tried to charge for damage. Last time I had a video to prove damage was there before. This time the car was brand new and they highlighted a scratch on the door ( which I agree, it was there, probably someone banging the door on me). I did not accept nor provided signature at the drop off, pictures taken and used for the report were very poor and unclear, they charge the maximum value for a "repair in the rear door" without providing explanation of why they were charging the maximum possible nor ( even upon request) providing evidence about the quote. They are cheap for a reason: be sure to document before leaving parking lot and be sure to have insurance. They are going to squeeze every penny from you and they are very shady.

We booked a car through Ryanair website. We booked Italy Car Rent, a shame I did not look before on TrustPilot to see how bad service this provider gives.
When I dropped the car back off and arrived home I was charged 250 euro for damages that we did not made. I have proof of video but still they do not reply.
They charge 80 euro for half a tank of gas. Full scam. Be careful. There are loads of other agencies at the parking lot at the airport!