On two separate transactions, I had cancelled the order and my money was still taken. I'm currently waiting to dispute this transaction. Update: I have since been reimbursed. I would not recommend... See more
Company replied
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Review summary
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It’s a good shop I have never been scammed I have been disappointed one or two times but that’s the game fault if they would just fix the payment. It would be much better every time I buy something an... See more
Company replied
Company details
Written by the company
Your ultimate destination for unbeatable deals on in-game currency, accounts, items, online vouchers, and virtual goods.
Contact info
Metropolitan Tower Lt. 22, Jl. R.A Kartini Kav. 14,, 12430, Jakarta, Indonesia
- itemku.com
3.3
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
here since 2023 and still often using…
here since 2023 and still often using it.
November 24, 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you very much for your positive feedback! We are delighted to hear that you have been a loyal itemku user since 2023 and are still frequently using the platform today.
Your continued loyalty is the biggest motivation for us to keep improving our services and providing the best, safest gaming shopping experience.
Thank you for being part of the itemku family! We look forward to serving you for many more years to come.
Supporting scam sellers
I purchased Steam top-up keys on itemku, and the seller sent me several invalid keys instead of the full order:
WAIT-FOR-FOUR4-CODE
WAIT-FOR-FOUR4-CODE4
WAIT-FOR4-FOUR-CODE
WAIT4-FOR-FOUR-CODE
I requested a refund, but instead of refunding me, the seller simply sent new keys.
My complaint is that if a seller treats a customer like a fool and thinks they can deceive them, such a seller should not be allowed on your platform. I requested a refund for the product, not a replacement. In the end, customer support took the scammer’s side and told me that new keys had been sent and that there would be no refund.
I sincerely hope a platform that supports scam sellers closes down as soon as possible.
I’m giving 1 well-deserved star for the complete lack of respect toward customers.
November 20, 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the unsatisfactory experience you had while shopping on itemku.
Based on our investigation of the order number you informed us about, OD000000148930913, all the voucher codes for your order have indeed been sent by the seller.
We need to clarify that the shortage of the voucher codes you purchased was already informed by the seller through the details of the Order Issue feature. Furthermore, our support team has also informed and sent all the complete voucher codes provided by the seller via your support ticket.
Please check your email and the updates on your support ticket from our team again, as it contains the explanation and the replacement voucher codes that should complete your order.
If you are still experiencing any other issues, please do not hesitate to contact our support team.
Thank you.
Useful site overall
Useful site overall, but u should have an alternative to cancel an order before the seller have delivered the order.
November 23, 2025
Unprompted review
Reply from itemku
Dear Customer,
We thank you for the feedback you have conveyed. We are proud to hear that you find our platform beneficial.
Regarding the cancellation mechanism, we would like to inform you that the order cancellation button is already available as part of our delivery policy. This option can be utilized if the seller exceeds the established delivery deadline, and the order status has not yet been marked as 'Delivered'.
Please contact our Help Center if you require clarification or further assistance. Thank you.
Good Good Good Good
November 23, 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
bad costumer service take so long time…
bad costumer service take so long time to respons and solutions
November 23, 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the delay in our response to resolve the problem via email.
Currently your email is already in the queue, kindly wait for reply from our team.
Hopefully the problem will be resolved soon! :)
fake fast top up and instant top up
Many sellers have title "instant top-up or fast top-up 1-10m ", But it turned out to be very slow, it could take hours, or half a day or even more than a day, very disappointing.
Edited: so what a point, seller have <1min under their name? What a point seller have auto accept order And "order has ben delivered"?, its so scam lmao, if I'm not complaining 1-12h, i will lose my money, its clear seller send my order in the morning, its f***g 7 am, its nearly 12 hours, imagine i lose my money cus its recommended by itemku system like other *1
November 21, 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the unpleasant experience you had while shopping on itemku.
Based on the inspection of the order number you provided, your order is categorized as a Normal Delivery type purchase. Normal delivery indeed has a longer time limit according to platform policy.
If you wish to receive your purchased order faster, you can search for and select purchases with the "Instant" delivery type or those that specifically guarantee "10-minute" delivery in the product description. This type of delivery is prioritized for a quicker process.
Thank you for your feedback, and we hope you can select the appropriate delivery type for your next transaction.
Got scammed
Got scammed, no solution, already open a ticket and it takes more than 3 days and its already closed without any conclusion.
Update: Finally resolved even it took times. Thanks itemku.
November 17, 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the unpleasant experience you had while shopping on itemku.
We would like to inform you that currently, your issue is still under investigation by our relevant team. We do not close fraud cases without a clear resolution. Later, if our team obtains results from the investigation or requires additional data from you, we will immediately inform you.
We kindly ask for your patience to wait for the results of this investigation.
Thank you for your patience and report.
do not but anything from here
do not but anything from here, even its an alt. theres no security here for the customer. after the trade they will report you to the devs to ban you! I repeat NO confidentiality here. Customer is Not Safe.
November 20, 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the unpleasant experience regarding customer security that you have described.
We kindly request your assistance in providing your order number or your itemku account email through Trustpilot so that we may conduct an investigation into the issue you are facing. This will allow us to promptly examine and help resolve the issue you have reported.
We look forward to receiving this information from you.
Thank you.
This was a really good app for me…
This was a really good app for me because this is the best app to shopping, all worth it
November 19, 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
Warning dont buy at this website,This…
Warning dont buy at this website,This website very scamer.Cs Help scamer to dont buy here
November 19, 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the unpleasant shopping experience you had on itemku.
Regarding your issue, if the order you received is still not in accordance with your purchase, you can certainly provide an update through your support ticket.
We will immediately conduct a thorough re-examination of every piece of evidence provided, both by the buyer and the seller involved, to ensure this issue is resolved fairly.
Thank you for this report, we await your update on the support ticket!
Seller Register Problem
The buying experience is top tier, the seller I've met responded very quickly, but there's one major problem that I don't even know the exact reason, when I want to be a seller, it's all fine until I clicked "Set Up Shop" or something, after I clicked that, I got redirected to an error Google Drive file and it says "We're sorry. You can't access this item because it is in violation of our Terms of Service.", it's always been like since the first time I tried to be a seller, like why does that only happen to me, don't the other seller also do the same to register their account as a seller?
November 18, 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you very much for the feedback you provided.
We are glad you had a pleasant shopping experience on itemku.
However, we apologize for the issue you encountered during seller registration on itemku.
We have already submitted the details of the problem you are experiencing through Trustpilot.
Please assist us by providing your itemku account email so we can examine your purchase issue.
Alternatively, you can contact us via the Help Center or by email at support@itemku.com to report the issue you are experiencing.
Thank you.
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
Awesome website & customer service…
Awesome website & customer service ensuring buyers are safe ! Would recommend for sure !👍
November 11, 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
worst experience of buying ingame items…
worst experience of buying ingame items online, very bad payment system all my payment methods got cancelled without a reason even though they deduct the payment out of my bank acc i got the refund after a while.
the customers support are useless its like talking to robots.
very poor website will definitely never use again.
November 17, 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the unpleasant experience regarding your cancelled payment.
To ensure your future transactions run smoothly, we suggest that you avoid using a VPN during transactions and use the Google Chrome browser.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Thank you for your patience and cooperation!
very good
very good, this itemku.com is very trusted. im saying this because of my experience not because im a bot HAHAHA
November 16, 2025
Unprompted review
Reply from itemku
Dear Customer,
Thank you for your review.
We are happy that you got a great experience while shopping at itemku.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Keep using itemku for all your gaming needs! ;)
Low response about problem
November 16, 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the slow response time from our support team regarding the issue you are facing.
We have already submitted a request for details about your issue through Trustpilot. To expedite the checking process and ensure we can provide an accurate solution quickly, please assist us by providing your itemku support ticket number related to this issue.
We appreciate your patience and will ensure this matter receives serious follow-up immediately.
Thank you for your cooperation, we await your information.
App working slowly delay after clicking…
App working slowly delay after clicking some button..
November 16, 2025
Unprompted review
Reply from itemku
Dear Customer,
We sincerely apologize that your experience has been disrupted by bug you mentioned.
We are committed to continuously fixing any shortcomings within itemku to ensure the convenience and comfort of all itemku users.
If you need any help, feel free to contact us at our Help Center or via email at support@itemku.com.
Thank you.
The website supports fraudulent seller
Item was not sent by seller. Customer service did not help. The feature to report the seller was a malfunctioning button. It has been over 12 hours and no responses from customer service.
November 15, 2025
Unprompted review
Reply from itemku
Dear Customer,
We apologize for the unpleasant experience you had while shopping on itemku.
We have already requested details of your itemku account email and order number through Trustpilot in order to understand your order issue.
Please assist us by providing your order number or your itemku account email so we can investigate your purchase issue.
Thank you.
Scammers and support took side of scammer seller
I ordered a Steam key, it always works and just automatically converts it to my MYR balance on steam. I bought one from Itemku, and this seller gave me an already used fake Steam code that said it's already used somewhere, Didn't said clearly that it's region locked, it said it's used code already used it said. I kept telling support it's a fake code, but they took the scammer's side. I also gave the code it to my USA friend at the end to confirm it's a fake code or works for him, he also showed it's fake, already redeemed. Don't trust these guys with Steam keys, Itemku support will 100% take the side of the scammer with fake codes.
November 3, 2025
Unprompted review
Reply from itemku
Dear Customer,
We sincerely apologize regarding your transaction issue.
Following our check on your purchase with order number OD000000148123518, we found that you purchased a US Region Steam Wallet, while your Steam account is registered to the Malaysia Region. Based on Steam's regulations, you must purchase a Steam Wallet that matches your account's region due to their Region Lock policy.
The seller had already confirmed through the conversation column that the code should be used according to the region you purchased. Based on our data, you successfully tried to redeem the code on your new US account.
We would like to inform you that itemku provides various regions for Steam Wallets, which you can choose to match your Steam account's region.
Our advice is to ensure you double-check the product you buy so that it can be used correctly with your account.
Thank you; we hope this clarifies the situation.
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