IT Retail Reviews 58

Troubleshooting our POS system with new state regulations and Harry was extremely helpful.

Excellent customer service

I recently encountered a technical issue with configuring gift card option for my Store. I must say that the support I received from Edgar was outstanding! From the moment I reached out for help, Edgar was responsive, knowledgeable, and genuinely eager to resolve my problem.

Edgar guided me through the troubleshooting process step-by-step, ensuring that I understood each part of the solution. What impressed me the most was his patience and willingness to go the extra mile, making sure that all my concerns were addressed.

Not only did he fix the issue quickly, but Edgar also provided me with additional tips to optimize my experience with the platform. It’s refreshing to see such dedication to customer service.

Thank you, Edgar, for turning a frustrating situation into a positive experience! 5 stars all the way! 🌟🌟🌟🌟🌟

The Tech who helped me, Geetesh, took the time to understand the issue, research the solution and explained it in a very clear manner. Above all, he ensured that I understood and was satisfied with the solution provided.

Always quick and will follow up with you.

Totally Understood the problem, helped us out efficiently and patiently. Went out of his way to address additional problems we had. 10/10.

Geetesh Shinde was so much help and very patient! I am not that familiar with the IT Retail program, but he was very calm and helpful while guiding me through the process. We had a strange issue, but he tried every possible solution until we were back up and running. Thank you again!!!

Dear IT Retail Team / POSNation,

I wanted to take a moment to express my gratitude for the outstanding service I received today. Geetesh Shinde was incredibly helpful and resolved my issue promptly and professionally. His expertise and friendly demeanor made the entire experience seamless and stress-free.

Geetesh took the time to understand my problem thoroughly and provided clear, step-by-step guidance to resolve it. His patience and willingness to go the extra mile truly stood out. It’s rare to find such dedicated customer service, and I felt valued and supported throughout the entire process.

Thank you for your excellent support!

Best regards,
David Rodriguez

I am not happy with this company at all. Their Help Desk leaves a lot to be desired and we spoke with three different agents with no resolution. All of this over a span of about 45 minutes while a very pregnant customer waited for a refund that we could no process and should have been able to do. Furthermore the help desk does not have adequate supervisors after regular business hours. Lastly, They need to gain a better understanding of the EBT system so their clients can effectively serve customers.

James quickly and kindly helped me.

I had a quick and easy time with Harry Willhoit. It wasn't the first time he has helped me out either. Hope I can receive assistance like this in the future if need be!

I called today because my register screen was black and I could not ring up a sale. Harry W answered my call and fixed my problem within 2 minutes. He was knowledgeable and courteous. He was even very diplomatic in telling me that we need a cord management system :-)

I've had great a great experience with ITRetail/POS Nation.
We had an issue with a label printer, we were proactively sent the new version of the printer and a return label for the old one. A few minutes assistance from tech support and it was working flawlessly.
I have never had a vendor initiate an exchange without me nagging them over an extended period. Not only am I thrilled in Tech Support, but the people working at our store were really impressed and are feeling much more confident in our new system and the vendor supporting it.
Harry W has been very patient & supportive working through this issue.

James was our technician today. Incredibly knowledgeable. Friendly. ALL PROBLEMS SOLVED. Difficulty with scanning and other complicated issues. Everything working to perfection. TKU

Harry was so very patient with us, he took his time and explained everything we needed to know, if he was not sure on something he would check with other team members. When we ended the call, we knew exactly
what to do

Harry W was super helpful answering all my questions and setting up my label printer with my new system.
There was no wait and i was able to reach him and get my issue resolved very quickly.

Bharat Jangrid is a very good and patient worker. I had an amazing experience with him.

Harry was very helpful and efficient in setting up my POS for EBT transactions. He answered every question with clarity!

I was skeptical about it, if it would be easy to learn, but it’s a great POS System very easy to learn and understand, and the hardware is great, too. Also Ciara gave me a great training sessions and she was with on going live the first day. Also they offer more training if ever need more help.

Easy to understand, competent. Even managed to keep his composure while they were experiencing an earthquake!