I am starting to transfer my crypto assets from Alto/Public.com to iCapital. I opened my iCapial account 1 week ago. I love that I am able to work with humans, rather than AI chat bots (a Public.com... See more
Company replied
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See what reviewers are saying
I'm a new member and was in the process of opening a fresh IRA to transfer an old one to. Actually I was chatting with the chat bot to get some questions answered before continuing and Francisco calle... See more
I wanted to transfer funds from a 401k into a new Roth IRA with ITrustCapital and was nervous about making a mistake and Josh helped me in mins and it was extremely easy. I’m very glad I gave them a... See more
Company replied
This morning I called about my distribution and talked with Romeo. He explained to me in detail how long the process takes and what I should expect in the next couple of days. The frequently ask qu... See more
Company replied
Company details
Written by the company
iTrustCapital is an award-winning fintech software platform for digital assets. The company provides 24/7 access to dozens of cryptocurrencies and physical precious metals through Premium Custody Accounts for everyday investing, self-directed Tax-Advantaged Crypto IRAs for long-term retirement savings, and Treasury Accounts for businesses, trusts, non-profits, and other entities. Leveraging a highly secure closed-loop system, third-party US banks, custodians, and institutional storage providers to secure client assets, iTrustCapital delivers greater asset security and flexibility for retail and institutional clients alike.
Contact info
18575 Jamboree Road, 92612, Irvine, United States
- 866-308-7878
- info@iTrustCapital.com
- itrustcapital.com
You should know
5.0
Excellent
8K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Experience
Chris was fantastic in the assistant that we needed. He was very patient, kind and helped us accomplish the task we were wanting to accomplish. We are very satisfied with this company.
April 28, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Michael! We’re glad that Chris provided support while helping you accomplish your goal. Please feel free to reach out with any additional questions.
Reply from iTrustCapital
Thank you for the positive feedback, Juan!
Great customer service.
Great customer service.
Helped me out a lot and answered all my questions.
April 28, 2026
Unprompted review
Reply from iTrustCapital
Thank you, David! We're glad our team was able to help you out. Feel free to reach out with additional questions.
Rafael was very helpful and attentive
Rafael was very helpful and attentive. He proactively called to see I needed assistance with my account set up. He explained everything to me in a clear and concise way and made sure I felt comfortable with the crypto transfer process.
March 13, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Lauren! We’re so glad to hear that Rafael provided attentive support and made your account setup and crypto transfer process clear. Please feel free to reach out with any additional questions.
The customer service at this company is…
The customer service at this company is amazing! Romeo explained everything and made me feel assured about my account.
April 28, 2026
Unprompted review
Reply from iTrustCapital
Thank you! We're glad Romeo could reassure you about your account. Feel free to reach out with additional questions.
Distribution process.
This morning I called about my distribution and talked with Romeo. He explained to me in detail how long the process takes and what I should expect in the next couple of days. The frequently ask quetion is great but person to person is better for me. I seem to get more questions answered with a person then a AI or a bot. I recommend not to get rid of person to person altogether in the futere. Instead, give the customer the option to pay for person to person. Some of the vintage folks like myself feel more comfortable talking to another human. Itrustal Capital has always provided
me with oustanding, professinal serivce with thier customer reps.
Thank you again, ItrustCapital and Remeo,
Jose Pagala Jr
April 27, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Jose! We’re so glad that Romeo provided detailed guidance on your distribution and helped set the right expectations. Please feel free to reach out to us with any additional questions.
So far, so good. These guys are real.
I have been working with ITrust since early March and now have 2 Roth accounts in play.
So far everything has gone very well and it is nice to be able to talk to a real person rather than robots and answering services in a foreign country.
All in all I couldn't be happier. They are very helpful and talk facts, not sales pitches.
I am confident they will be a 5-star review in the near future as i get more familiar with them and understand how to use their investment tools.
Today I was working with Romeo Delavictoria to help me get my account and funding setup. Romeo did a great job answering my questions and seamlessly guiding me thru the process which only took 20-30 minutes. Unbelievable how easy this is compared to traditional bank investing.
April 26, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Jeff! We’re glad Romeo was able to walk you through the setup and funding process so efficiently. We appreciate your trust as you continue getting familiar with the platform. Please feel free to reach out with any additional questions.
Great service
Great service, great help ,very patient and very trustworthy.
April 27, 2026
Unprompted review
Reply from iTrustCapital
Thank you for the positive feedback, John!
Josh showed lots of patience working…
Josh showed lots of patience working with. Thanks again.
April 27, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Jake! We're glad Josh could assist you.
I can talk to humans, instead of AI chatbots!
I am starting to transfer my crypto assets from Alto/Public.com to iCapital. I opened my iCapial account 1 week ago. I love that I am able to work with humans, rather than AI chat bots (a Public.com). Mo/Mohannad was super helpful walking me through transfer steps plus additional questions.
April 27, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Joe! We’re glad your experience getting started and transferring your crypto has been a positive one with Mohannad. Please feel free to reach out with any additional questions.
Romeo was very helpful
Romeo was very helpful. Explained the rollover process and made everything simple and easy. Love the retirement options available.
April 27, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Wynter! We're glad Romoe was able to assist you with the rollover. Feel free to reach out to us with any additional questions.
Jimbo did a great job directing me…
Jimbo did a great job directing me through the website and getting my rollover accomplished.
April 27, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Robert! We're glad Jimbo was able to assist with guiding you through the website and the rollover. Feel free to reach out with additional questions.
Romeo was exceptional
Romeo was exceptional. He walked me through every detail of my transfer with efficiency and clarity, leaving me feeling completely confident that my money was in the right hands. Truly outstanding service. 🙏
April 27, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Angelique! We’re glad that Romeo provided such exceptional support and walked you through your transfer with clarity. Please feel free to reach out with any additional questions.
Francisco is doing an amazing job…
Francisco is doing an amazing job helping people understand the process and explaining how the accounts work!
Great experience and being bilingual is helpful 1000%
Thank you very much!
April 27, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Yesi! We’re glad that Francisco is making such a positive impact by clearly explaining the process and how the accounts work. Please feel free to reach out with any additional questions.
Josh B was very patient and…
Josh B was very patient and informative. I really appreciate that.
April 27, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Carrie! We're glad Josh was able to assist you. Feel free to reach out with additional questions.
So I first of want to thank Remeo for…
So I first of want to thank Remeo for his excellent customer service in helping me set up my Roth IRA account with XRP. Remeo was very knowledgeable and helpful with helping me navigate on the ITrustCapital platform. ITrustCapital is hands down one of the best platforms out there in setting oneself up with premium custody of your digital assets. I will continue to support and recommend anyone to use ITrustCapital for premium custody of your digital assets. Thank you again ITrustCapital family, and blessings to a prosperous future ahead 🙏🏽🙏🏽!!
April 27, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Kareem! We’re glad that Romeo provided guidance while assisting you with setting up your Roth IRA and navigating the platform. Please feel free to reach out with any additional questions.
ITrustCapital is a great company and…
ITrustCapital is a great company and their customer service is phenomenal. I spoke to a Romeo today and he answered all of my questions and was incredibly helpful!
April 27, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Heather! We're glad Romeo was able to answer your questions. Feel free to reach out to us with any additional questions.
Reply from iTrustCapital
Thank you for the positive feedback, Charles!
I truly appreciate the user friendly…
I truly appreciate the user friendly website and mobile app. I can easily arrange IRA contributions and crypto investments.
Please thank Jonathan for texting me with updates every step of the way!!!
April 24, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Steve! We're glad Jonathan was able to assist you every step of the way. Feel free to reach out with additional questioms.
David was absolutely professional and…
David was absolutely professional and exceptional helped us with everything we needed.
April 24, 2026
Unprompted review
Reply from iTrustCapital
Thank you, Lou! We're glad David was able to help with everything you needed. Feel free to reach out with additional questions.
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