iTrustCapital Reviews 8,462

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

I am starting to transfer my crypto assets from Alto/Public.com to iCapital. I opened my iCapial account 1 week ago. I love that I am able to work with humans, rather than AI chat bots (a Public.com... See more

Company replied

Rated 5 out of 5 stars

I'm a new member and was in the process of opening a fresh IRA to transfer an old one to. Actually I was chatting with the chat bot to get some questions answered before continuing and Francisco calle... See more

Rated 5 out of 5 stars

This morning I called about my distribution and talked with Romeo. He explained to me in detail how long the process takes and what I should expect in the next couple of days. The frequently ask qu... See more

Company replied

Rated 5 out of 5 stars

Just opened up two accounts with Itrust Capital.Ayrton was completely helpful and friendly. Guided me step by step through the whole process of transferring my funds from one cold wallet to another... See more

Company details

  1. Software Company

Written by the company

iTrustCapital is an award-winning fintech software platform for digital assets. The company provides 24/7 access to dozens of cryptocurrencies and physical precious metals through Premium Custody Accounts for everyday investing, self-directed Tax-Advantaged Crypto IRAs for long-term retirement savings, and Treasury Accounts for businesses, trusts, non-profits, and other entities. Leveraging a highly secure closed-loop system, third-party US banks, custodians, and institutional storage providers to secure client assets, iTrustCapital delivers greater asset security and flexibility for retail and institutional clients alike.


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5.0

Excellent

TrustScore 5 out of 5

8K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience working with Chris

Great experience working with Chris. He was very professional helpful and responsive. Highly recommend.

April 16, 2026
Unprompted review
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Reply from iTrustCapital

Thank you, Alita! We're glad Chris was able help you out. Feel free to reach out to us with additional questions.

Rated 5 out of 5 stars

ITrustCapital has been nothing short of AMAZING!!!

ITrustCapital has been nothing short of AMAZING!
Their customer service is impeccable, specifically Jonathan and Joseph were both extremely communicative and helpful.
Tranferring money from one account to another can be nerve racking, especially because different institutions have different transfer processes and requirements.
I have now transferred 2 IRA's to ITrustCapital, and they've made the process seamless and easy with their awesome detail oriented customer service! I highly recommend!!

April 16, 2026
Unprompted review
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Reply from iTrustCapital

Thank you, Charles! Transferring can feel nerve-racking, so it’s wonderful to know that Jonathan and Joseph provided detail-oriented support to make the process seamless for you. Please feel free to reach out with any additional questions.

Rated 5 out of 5 stars

Hi Francisco and thr other people I…

Hi Francisco and thr other people I spoke to today were very helpful and solved my problem that I had. Also your representatives always call me back within minutes to help me. Great service.

April 16, 2026
Unprompted review
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Reply from iTrustCapital

Thank you, Paul! We're glad Francisco and our team helped to resolve your problem. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Romeo was a great person to speak with

Romeo was a great person to speak with. He confirmed that an earlier call I got was a scam call and confirmed my suspicions about the earlier call. He reviewed the account by checking on my security pin/word and confirmed that nothing has changed within my accounts.

That is why I chose ITrustCapital for my ORA’s.

Thank you.

April 16, 2026
Unprompted review
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Reply from iTrustCapital

Thank you, Mario! We’re glad that Romeo was able to confirm your suspicions and help ensure your account remained secure. Please feel free to reach out with any additional questions.

Rated 5 out of 5 stars

Patience and knowledge

I needed a thorough explanation between the Traditional IRA Rollover and Premium Custody Account. Josh took his time to explain the difference between the two where I could understand and make the decision that best suited me.
The support at Itrustcapital is second to none. I'm certain the entire support team is great but Josh was my interface for this particular issue and he REPRESENTED WELL .
Thanks Josh !

April 16, 2026
Unprompted review
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Reply from iTrustCapital

Thank you, Raymond! We’re glad Josh took the time to explain the differences between the two, so you could make the decision that best suited your needs. Please feel free to reach out with any additional questions.

Rated 5 out of 5 stars

Roman

Roman, was greatly enthusiastic about helping. He was concise and precise with his responses to my questions.

April 16, 2026
Unprompted review
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Reply from iTrustCapital

Thank you, William! We're glad Romeo was able to assist you. Feel free to reach out with additional questions.

Rated 5 out of 5 stars

Racing to make the deadline for a Roth…

Racing to make the deadline for a Roth deposit. Francisco and David were very helpful and I was successful.

April 15, 2026
Unprompted review
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Reply from iTrustCapital

Thank you! We're glad Francisco and David was able to help you out with the deposit. Feel free to reach out with additional questions.

Rated 5 out of 5 stars

Very helpful

Jett was very helpful and understood to the questions I had and got me squared away. Thank you very much kind sir!

April 15, 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Duke! We're glad Jett was able to assist you. Feel free to reach out with additional questions.

Rated 5 out of 5 stars

I got my security question answered and…

I got my security question answered and modified in one call, thanks to Ayrton's assistance. iTrust Capital is always on top of their game.

April 15, 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Edward! We're glad Ayrton was able to assist you. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Josh B - New Account Setup

Josh B. was very helpful in answering my questions concerning account setup and staking. I would be happy to recommend this company based on the customer service provided to me today.

April 15, 2026
Unprompted review
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Reply from iTrustCapital

Thank you, Carolyn! We're glad Josh was able to assist in answering your questions concerning setup and staking. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Romeo was great to work with

Romeo was great to work with. Step by step instructions and not a single “I don’t know”. It unique to have such a good experience with service these days. Thanks!

April 15, 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Deyton! We're glad Romeo was able to provide you with such a positive experience. Feel free to reach out to us with additional questions.

Rated 5 out of 5 stars

So this is my first time opening up a…

So this is my first time opening up a Roth IRA. I had the pleasure of speaking with Romeo as he guided me through the app, and helped confirm that the funds were transferred into my account. I really appreciate his patience and quick response. It makes me feel at ease knowing that I can call and receive any help I may need in the future, as I'm still learning how to navigate the app! Thank you!

April 15, 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Christie! We're glad Romeo was able to guide you through the app and confirm the transfer. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Jonathan from iTrust was great

Jonathan from iTrust was great.
He was quick to offer a suggestion for my issue. I appreciate the speed getting back to me and the effort to help the customer get what he needs!!

April 15, 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Michael! We're glad Jonathan was able to resolve your issue. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Francisco answered all my questions…

Francisco answered all my questions about my IRA conversion. He was quick to answer my Text and pointed me in the right direction to get things started.

April 15, 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Rod! We're glad Francisco was able to assist you with your conversion. Feel free to reach out with additional questions.

Rated 5 out of 5 stars

David Cruz did an excellent job of…

David Cruz did an excellent job of helping me set up my IRA accounts for ITRUST CAPITAL. Thanks David…

April 14, 2026
Unprompted review
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Reply from iTrustCapital

Thank you, Michael! We're glad David was able to help with your IRA set up. Feel free to reach out to us with any additional questions.

Rated 5 out of 5 stars

Romeo was very helpful

Romeo was very helpful, I appreciate his patience with me!! Thank You, Rick

April 15, 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Thank you, Robin! We're glad Romeo was able to assist you. Feel free to reach out to us with additional questions.

Rated 1 out of 5 stars

I need to withdraw funds


I need to withdraw funds. I have submitted two, one at $5,000 and another @ 15,000. One of these was submitted late last week! Neither have had approval. Today I get a message that say "more info needed, Go on line and work it out" (para phrased)

April 15, 2026
Unprompted review
iTrustCapital logo

Reply from iTrustCapital

Hi Denny, It looks like we played a little phone tag at the end of last week, but it appears the distribution was completed immediately once we had all required documents. We still hoped to speak on the phone, so please give us a call back when possible!

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