Ordered a jigsaw in January, still no sign of it coming, money taken, tried phoning and emailing. Considering taking a trip to the store if I don’t get a response.
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Do NOT, I repeat do NOT order from this shop/company. I ordered 3 lava lamps before christmas spending >100 euro, they did not arrive for Christmas and I have been trying to contact the shop since by... See more
I recently ordered a jigsaw puzzle, a matchstick puzzle and a colouring book from 'it's magic'. I was extremely pleased with the quick delivery as during these times these items are greatly needed!The... See more
Excellent service. My package went missing & didn't receive it(couriers fault) but they went above & beyond to send me a second parcel urgently which did arrive in time for Santa this morning! Thanks... See more
Company details
Information provided by various external sources
Curated range of gifts, toys, tech, gadgets, games, puzzles, juggling, magic, novelty and much more. Shop online with delivery across Ireland, UK and worldwide.
Contact info
Eyre Street, Galway, Ireland
- itsmagic.ie
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Ordered a jigsaw in January
Ordered a jigsaw in January, still no sign of it coming, money taken, tried phoning and emailing. Considering taking a trip to the store if I don’t get a response.
Do NOT use this shop/company
Do NOT, I repeat do NOT order from this shop/company. I ordered 3 lava lamps before christmas spending >100 euro, they did not arrive for Christmas and I have been trying to contact the shop since by phone and by email with no response. If I could give zero stars I would as they have just stolen over 100 euro from me.
Don't waste your time
Total lack of communication re. Online orders
I ordered and a week later no shipping email no communication I emailed and phoned no reply on either and phone just rings out. Luckily I ordered through Paypal who refunded me straight away so this company is clearly known o be an issue so don't waste your time very disappointing as I was trying to support local and buy Irish
Box came in bits
Box came in bits, I did email but never heard back from the company. Probably won’t order again
Very bad service
Recently bought an advent calender on line for my daughter. Have heard nothing since- never shipped, won’t pick up the phone or respond to emails. Really bad service at a time when people should be supporting small Irish businesses- wouldn’t recommend.
Great price
Bought this Octonauts gup for my grandson to add to his collection he absolutely loved it
Fast delivery & great price
Placed a small order on the 14th…
Placed a small order on the 14th February, I had to email the company as it took over a week. Seems a long time to be received.
Good customer service
Good customer service, quick response to my query. Product arrived on time.
It was indeed magic.
It was indeed magic.
They saved Xmas in this house with things that you couldnt find anywhere else and I will be forever grateful.
Would order from It’s Magic again
My purchase arrived quickly. It contained a delicate/easily broken item and I was slightly nervous ordering online and getting it delivered but it arrived well wrapped and in perfect condition.
So I had a really bad experience with…
So I had a really bad experience with it's magic. I ordered a thirst extinguisher which is shaped like a fire extinguisher. The happened to be another model with the same name but looked like a spray bottle. When my order got delivered I was upset to see that I received the wrong product. This was supposed to be a surprise gift for a friend. So I immediately took it to the store in Eyre square and was disappointed with the rude way he spoke to me and tried to convince me that I got the order wrong instead. He even said not no come back with any queries like this again. I expected better from you guys and I just wanted what I ordered. I hope that everyone has a good experience. But that made me decide not to come back. Atleast he gave me a refund. But not completely either. Truly disappointed.
Ahh excellent service and…
Ahh excellent service and communication. The product ordered exceeded my expectations in level of quality.
Hassle-free experience
Fast delivery, willing to exchange when I made a mistake in ordering.
Lava Lamp
Ordered and it arrived within a couple of days - very good service and the lamp is perfect.
Excellent service
Excellent service. My package went missing & didn't receive it(couriers fault) but they went above & beyond to send me a second parcel urgently which did arrive in time for Santa this morning! Thanks again.
Got the products I ordered although…
Got the products I ordered although there was a mistake in the beginning. However, they promptly rectified this and I can’t fault their service. Will order again from them.
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