It's Magic Reviews 

146
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Ordered a jigsaw in January, still no sign of it coming, money taken, tried phoning and emailing. Considering taking a trip to the store if I don’t get a response.

Rated 1 out of 5 stars

Do NOT, I repeat do NOT order from this shop/company. I ordered 3 lava lamps before christmas spending >100 euro, they did not arrive for Christmas and I have been trying to contact the shop since by... See more

Rated 5 out of 5 stars

I recently ordered a jigsaw puzzle, a matchstick puzzle and a colouring book from 'it's magic'. I was extremely pleased with the quick delivery as during these times these items are greatly needed!The... See more

Rated 5 out of 5 stars

Excellent service. My package went missing & didn't receive it(couriers fault) but they went above & beyond to send me a second parcel urgently which did arrive in time for Santa this morning! Thanks... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Curated range of gifts, toys, tech, gadgets, games, puzzles, juggling, magic, novelty and much more. Shop online with delivery across Ireland, UK and worldwide.


Contact info

3.3

Average

TrustScore 3.5 out of 5

146 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.3

All reviews

(146)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do NOT use this shop/company

Do NOT, I repeat do NOT order from this shop/company. I ordered 3 lava lamps before christmas spending >100 euro, they did not arrive for Christmas and I have been trying to contact the shop since by phone and by email with no response. If I could give zero stars I would as they have just stolen over 100 euro from me.

January 25, 2025
Unprompted review
Rated 1 out of 5 stars

Don't waste your time

Total lack of communication re. Online orders
I ordered and a week later no shipping email no communication I emailed and phoned no reply on either and phone just rings out. Luckily I ordered through Paypal who refunded me straight away so this company is clearly known o be an issue so don't waste your time very disappointing as I was trying to support local and buy Irish

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

Very bad service

Recently bought an advent calender on line for my daughter. Have heard nothing since- never shipped, won’t pick up the phone or respond to emails. Really bad service at a time when people should be supporting small Irish businesses- wouldn’t recommend.

November 12, 2024
Unprompted review
Rated 5 out of 5 stars

Would order from It’s Magic again

My purchase arrived quickly. It contained a delicate/easily broken item and I was slightly nervous ordering online and getting it delivered but it arrived well wrapped and in perfect condition.

December 2, 2023
Rated 1 out of 5 stars

So I had a really bad experience with…

So I had a really bad experience with it's magic. I ordered a thirst extinguisher which is shaped like a fire extinguisher. The happened to be another model with the same name but looked like a spray bottle. When my order got delivered I was upset to see that I received the wrong product. This was supposed to be a surprise gift for a friend. So I immediately took it to the store in Eyre square and was disappointed with the rude way he spoke to me and tried to convince me that I got the order wrong instead. He even said not no come back with any queries like this again. I expected better from you guys and I just wanted what I ordered. I hope that everyone has a good experience. But that made me decide not to come back. Atleast he gave me a refund. But not completely either. Truly disappointed.

December 2, 2023
Rated 5 out of 5 stars

Excellent service

Excellent service. My package went missing & didn't receive it(couriers fault) but they went above & beyond to send me a second parcel urgently which did arrive in time for Santa this morning! Thanks again.

December 25, 2022

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