The service from this company was great. Our order, placed online, was expected within 5 working days. It was actually delivered the next day! What's more the delivery driver took great care not... See more
Company replied
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Review summary
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Based on these reviews
Excellent service. My bulk bag of 20mm gravel was delivered the very next morning. The delivery driver ( Neil B ) was very friendly and followed the delivery instructions I left with my order to the l... See more
Company replied
Will definitely use again, also recommended to my friend who has now placed an order. Fast, efficient and probably one of the nicest delivery drivers ever. Well done!
As a returning customer i wouldn’t go anywhere else for my timber products Best prices by far and quality of timber is excellent Once again delivered on time with a friendly driver who was so hel... See more
Company replied
Company details
Written by the company
Shop where the builders shop at The Online DIY Marketplace. Hey DIYers, we’re the straightforward way to buy DIY products, home improvement supplies and building materials from multiple merchants. With our online marketplace, there’s no faff. Just enter your postcode to see your local merchants. Then order what you need and they’ll deliver right to your door. Now that’s Plane & Simple.
Contact info
United Kingdom
- hello@itsplaneandsimple.com
- itsplaneandsimple.com
4.7
Excellent
2K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Didn’t give me notice of delivery and…
Didn’t give me notice of delivery and now I have to move in a bucket into garden
March 24, 2026
Great service.
Ordered chippings on the Wednesday they arrived the next morning, fantastic service. Highly recommend them.
April 8, 2026
Will definitely use again
Will definitely use again, also recommended to my friend who has now placed an order.
Fast, efficient and probably one of the nicest delivery drivers ever.
Well done!
April 17, 2026
Unprompted review
Easy to order and delivery drive very…
Easy to order and delivery drive very polite will be happy to recomend others about your company
April 4, 2026
Absolutely top service
Absolutely top service, super pricing and really lovely delivery chap
April 5, 2026
Quality product
Quality product
Quick delivery
Great prices
Very good customer service
Highly recommend
March 23, 2026
Reply from Plane & Simple
Hi Aaron,
Thank you very much, what a lovely review! We were delighted to assist, and hope to serve you again soon.
Happy DIYing!
Team Plane & Simple
Reply from Plane & Simple
Hi,
Thank you very much for your kind review!
We are delighted to hear that that you enjoyed shopping via our marketplace and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Excellent service
Excellent service. My bulk bag of 20mm gravel was delivered the very next morning. The delivery driver ( Neil B ) was very friendly and followed the delivery instructions I left with my order to the letter. He even brought our bins in for us. Would highly recommend and will definitely use Plane & Simple again.
April 14, 2026
Unprompted review
Reply from Plane & Simple
Hi Doug,
Thank you very much for your review!
Excellent service for our customers is exactly what we're striving for, so we're delighted to see this. Hope to see you again soon.
Happy DIYing!
Team Plane & Simple
Reply from Plane & Simple
Hi Scott,
Excellent!
We are so pleased to hear that you have enjoyed the service. Thank you very much for taking the time to leave your feedback.
Happy DIYing!
Team Plane & Simple
Delivered on time as promised
Delivered on time as promised, timber in ok condition, just one length damaged
Not 5* because never got a phone call before delivery as promised , luckily I was at home.
March 21, 2026
Reply from Plane & Simple
Hi Marian,
Thank you very much for your kind review.
We're delighted to see that you enjoyed your shopping experience with us and hope to see you again for your next project.
Happy DIYing!
Team Plane & Simple
Reply from Plane & Simple
Hi Lesey,
It's great when our customers confirm that we are doing things right!
Really appreciate your 5 star review.
Thank-you, Team Plane & Simple
Service was excellent with a very quick…
Service was excellent with a very quick delivery, however the timber I received wasn’t the best quality. It satisfied my needs but it was very poor really. But I got my job done with it.
April 1, 2026
Reply from Plane & Simple
Hi Malcolm,
Thank you very much for your kind and honest review! We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
Very good service
Very good service, punctual and efficient, very helpful, friendly and polite on the phone.
March 31, 2026
Reply from Plane & Simple
Hi Till,
Thank you very much for taking the time to leave your 5* review. We're really happy to see that you enjoyed your experience shopping with us.
Look forward to seeing you again.
Happy DIYing!
Team Plane & Simple
Excellent service and notifications…
Excellent service and notifications very competitive price. Well Happy Thanks
April 1, 2026
Reply from Plane & Simple
Hi Nigel,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We would be delighted to see you again soon.
Happy DIYing!
Team Plane & Simple
Prompt service
March 25, 2026
Reply from Plane & Simple
Hi Ivan,
Thank you very much for your review. We would love to see your finished project, please feel free to share any photos with us on our socials!
Happy DIYing!
Team Plane & Simple
As a returning customer i wouldn’t go…
As a returning customer i wouldn’t go anywhere else for my timber products
Best prices by far and quality of timber is excellent
Once again delivered on time with a friendly driver who was so helpful
March 30, 2026
Reply from Plane & Simple
Hi Justine,
Thank you for your kind review! We're pleased you enjoyed your shopping experience with us - great to hear that you took advantage of the discount too.
Happy DIYing!
Team Plane & Simple
Reply from Plane & Simple
Hi Marie,
Thank you very much for your kind and honest review! We're really pleased you enjoyed your shopping experience with us and look forward to serving you again soon.
Happy DIYing!
Team Plane & Simple
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