It was the second time with iUsed. Easy arrangement, perfect delivery the next day. The computer received was indeed absolutely new. In original papers, completely untouched!!! Only the box was op... See more
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Mostly, positive experiences with iUsed. The only two issues I had so far were: 1. Bad packaging resulting in a laptop getting damaged in transport 2. Sending me a vendor-locked laptop In both... See more
I have bought two refurbished Macbook pro's with iUsed and I would definitely recommend it. They work great, came just as new, but cheaper. They are delivered super fast too. I also like buying refurb... See more
Company replied
I bought my first MacBook with iUsed. MacBook was tagged as lightly used but case and screen was totally fine. Battery cycle was 215. After I cleaned screen with screen cleaner solution and I cleaned... See more
Company details
About iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Written by the company
Over iUsed:
iUsed Store is één van de grootste organisaties binnen de Benelux die via haar verschillende webshops refurbished computers levert van bekende A-merken, zoals Apple, HP, Dell en Lenovo. Via iUsed.nl levert iUsed Store tweedehands Macs afkomstig uit het bedrijfsleven. Deze hardware wordt vaak vroegtijdig vervangen voor nieuwe modellen. Een groot voordeel; hardware uit het bedrijfsleven is van topkwaliteit omdat de bedrijfszekerheid zo groot mogelijk moet zijn. Alle tweedehands Macs die bij iUsed Store binnenkomen worden refurbished voordat ze op de webshop beschikbaar komen. Dit betekent dat alle apparatuur grondig getest en gereinigd wordt, en eventueel voorzien van nieuwe onderdelen. Hierdoor zijn de refurbished Macs bij iUsed Store technisch en optisch weer in uitstekende staat met een levensduur van drie tot vijf jaar, afhankelijk van het type product.
Voordelen iUsed.nl
Written by the company
- Direct leverbaar
- Bij iUsed tonen we alleen producten in onze webshop die per direct beschikbaar zijn voor verkoop en levering. Alle gebruikte Macs zijn volledig getest, voorzien van een schone installatie van het OS en goedgekeurd door onze eigen technische dienst. Hierdoor kunnen we garanderen dat bestellingen die voor 15.00 uur zijn afgerond dezelfde werkdag worden verzonden.
- Standaard 3 jaar garantie
- Wij leveren alle (refurbished) Apple devices met standaard 3 jaar garantie. Dat is meer dan op een nieuwe Apple!
- 30 dagen niet goed, geld terug
- Bij iUsed ontvang je op alle gebruikte Macs 30 dagen “Niet goed, geld terug” garantie. Mocht het geleverde product toch niet aan jouw verwachtingen voldoen, dan kun je het binnen 15 dagen aanmelden om het te retourneren plus nogmaals 15 dagen om het product kosteloos te retourneren en krijg je vanzelfsprekend jouw geld teruggestort. Voorwaarde voor het retourneren is dat het product in dezelfde staat door ons ontvangen wordt als dat het aan je geleverd was.
- Meer dan 27 jaar ervaring
- iUsed Store is onderdeel van de NEG Group, welke in 1993 is gestart als Nieuw & Gebruikte Computers. Dit was één van de eerste organisaties in de Benelux die gebruikte Apple-hardware opkocht. De kennis en ervaring van toen maken nog steeds deel uit van onze huidige organisatie.
- Eigen technische specialisten
- Op onze supportafdeling zijn zowel gecertificeerde Apple- als Microsoft-specialisten werkzaam. Deze technische specialisten hebben ruime ervaring in specifieke Apple- en Microsoft-omgevingen, maar ook in gecombineerde omgevingen.
- ISO certificaat en Webshop Keurmerk
- iUsed Store is meermaals ISO gecertificeerd. Hierdoor zijn onze klanten verzekerd van constante kwaliteit en bestaat er geen onduidelijkheid over de producten en diensten die wij leveren. Bovendien heeft iUsed Store het Webshop Keurmerk, waarvoor wij aan verschillende eisen voldoen. Hierdoor weet je bijvoorbeeld zeker dat je veilig kunt betalen en jouw privacy gewaarborgd is.
3 jaar standaard garantie!
Zorgeloos gebruikmaken!
Standaard leveren wij 3 jaar garantie!
Contact info
Celsiusbaan 2a, 3439NC, Nieuwegein, Netherlands
- +31(0)30 248 40 06
- info@iused.nl
- iused.nl
4.7
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The item arrived superquickly
The item arrived superquickly! Very good quality and price. 👌
May 2, 2023
Highly recommended.
Delivered quickly and in very good condition. Continuous communication throughout. Packaging could be slightly better but not a deal breaker. Highly recommended.
April 30, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Dear Pedro,
Thank you for your review on our TrustPilot page.
It's good to hear that you are satisfied with your ordered device and our service. With regard to the packaging, we mostly use our own custom boxes that perfectly fit the devices. It could be the case that the box has not been assembled properly, in that case we would like to apologize for the inconvenience.
- Team iUsed
Great CS, just a battery issue
The MacBook looks great and has all the features were described on the description.
The only problem was the battery but sending it back it got fixed in a couple of days.
The only thing is that the new battery they installed is from 2015 and the MacBook from 2018, I’ll hope they will keep up with the time!
But I’m pretty sure the three years warranty will help with that.
April 6, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Dear Stefan,
Thanks for your review!
We are delighted to hear that you are happy with your order.
We hope to see you again at iUsed!
Everything went smooth
Everything went smooth, from chosing the right model, to the order process and delivery. Fast and properly packed, arrived as hoped for. Tiptop
April 12, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Dear Oliver,
Thanks for your order!
We are glad to hear that you are happy with our service and one of our products.
We hope to be able to help you again at iUsed!
They can be trusted
In principle, everything is fine.MacBook in very good condition. Initially, they forgot to send me a macbook, although they promised in the morning. They sent it only after my message on the third day. Forgot to send usb hub. Broken The charger was replaced immediately as I indicated it, although I said that a replacement is not needed, but I liked everything
April 10, 2023
Perfect service
Perfect service, flexible payment methods and fast shipping. The website is really user friendly, delivery options are numerous, and shipping is fast.
March 2, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Dear Emilien Bai,
Thanks for your review!
We are happy to hear that you are satisfied with our service.
We hope to see you again at iUsed!
Excellent service and product
March 21, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Dear Daniel Adams,
Thanks for your review.
We are delighted to hear that you are satisfied with our service!
We hope to see you again at iUsed!
Klantenservice is super!
February 23, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Beste Elise Sporken,
Leuk dat je een review hebt achtergelaten.
Dat is goed om te horen!
We hopen je vaker te kunnen helpen bij iUsed!
Great condition, fast delivery
iPad in great condition, package was delivered very fast and with much care. I recommend!
February 18, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Dear Claire,
Thanks for your review!
We are happy to hear that you are satisfied by your order.
We hope to see you again at iUsed!
Misleading Rating System
The product condition did not match the rating.
I bought a Macbook rated as 4 stars which means 100% technically functional and minor aesthetic damage but when it arrived it had a visible stain on the screen. I complained that the product page was misleading and at first they disagreed saying that this stain was an additional damage...
I don't know how you can have a rating system for a product condition and leave major issues as "additional", it doesn't make any sense to me.
Eventually they agreed to refund so, I'm giving them an "additional" star for that. Otherwise this would be 1-star.
Ps: I can't answer to the reply below but I'd like to add for clarification of future customers. It was a very visible white stain in the middle of the screen with about 2/3cm wide, it wasn't "a little abnormality". The discount was given (less than 10% from retail price) and the refund was processed very quickly. However, I was still induced in error due to their rating system, doesn't matter the amount of the discount.
The issue this product had should absolutely disqualify it for a condition equivalent to a 4 star rating.
March 3, 2023
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Hello Jose,
We talked to each other multiple times via e-mail, but I will take the liberty to explain the situation, so others can read it too:
The Macbook that you ordered a product with a visible white spot in the screen (Dutch: Dit product heeft een lichte vlek/verkleuring in beeld). This is not harmful in any way, but is a little abnormality and was also clearly stated on our webshop in the advertisement of that particular Macbook.
Also, this Macbook, because of the spot in the screen, is offered for a much lower price, simply to compensate for the "inconvenience".
Further in our e-mail conversation you stated that you misunderstood the description.
Ofcourse we respect that completely and offered you to sent back the Macbook to us, so we can reimburse your payment.
The Macbook has been received by us on the 7th of March and the refund has been done one day after, on the 8th of March.
All in all, mistakes can happen and we know that.
That's why we always offer our 30 days return-period.
Best regards,
-team iUsed.nl
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Beste MV,
Leuk dat je een review hebt achtergelaten.
Goed om te horen dat je tevreden bent met een van onze producten, veel plezier ermee!
Hopelijk tot vaker bij iUsed.
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Thank you for your review! We would love to know how we can earn the last star :)
Macbook pro 13 inch 2020
I bought macbook pro 13inch 2020 4 months ago. It looks great, works great, but the screen broke during the normal use such as opening and closing laptop. After some search I found there are multiple complaints about this design (mainly macbook pro 2020 M1 chip which is the same construction as Intel which I have) and even a lawsuit against apple. I had a hard cover and a screen protector, but apparently a grain of a sand between keyboard and a screen can crack it because the design is very very slim. The warranty of iused will not cover the screen damage as any crack will be considered your fault.
March 1, 2023
Unprompted review
Reply from iUsed, Dé (Refurbished) Mac specialist al 30+ jaar!
Hello Michaela,
Thank you for sharing your thoughts on our Trustpilot page.
In the many years our company exists, well over 27 years now, we have developed a lot of experience with the products we sell and the way they perform.
And yes, a discussion like this we have done a few times before.
At some point we even asked a professional Apple Certified Service Provider for their thoughts about screens getting cracked "spontaneously".
Their response is always the same; high quality screens of Macbooks can not and will not crack by themselves.
There is always an external factor to be considered.
We always feel terribly sorry to bring news like this, but when a screen gets cracked, it simply cannot be solved under any warranty.
I would suggest you inform about this at a local Apple Certified Service Provider to see how they would handle a situation like this and how common damages like these are.
If Apple knowingly sold Macbooks off which the screens crack spontaneously, they would certainly provide a new repair program to replace all those screens free of charge, but up to now, they didn't. That is probably for a good reason.
Best regards,
-team iUsed.nl
The best in class
The best in class, Excellent Products, Services and Perfect with the CRM online !!!!
I recommend
February 20, 2023
Great service and Fast delivery
Great service and Fast delivery. Device quality and condition as expected for a good price.
February 21, 2023
Iused👍
Telefonisch contact direct en duidelijk. Levering snel en bestelde ipad mini 5 conform weergave op website.
February 19, 2023
Very professional company
Very professional company, products are of very high quality. I've already shopped here twice and will definitely be back. Prices very fair 👍
February 19, 2023
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