Vanguard Reviews 

639
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Generally, Vanguard were fine, but they delayed proceedings. They delayed things as they hadn’t received certain documents, but they didn’t tell anyone they didn’t have said documents until I chased u... See more

Company replied

Rated 3 out of 5 stars

I’ve put average as they did get my case approved but the communication was not great, they didn’t tell me my creditors would like to see pay slips every 3 months, after approval I have not had much... See more

Company replied

Rated 4 out of 5 stars

Good service, made me feel at ease through each step. Only downside, would have liked to start paying at end of month, but because I get paid fortnightly, was a struggle in the well known difficult mo... See more

Company replied

Rated 4 out of 5 stars

Excellent customer service. Transferred my HL & Fidelity ISA's to Vanguard at the end of 2019. I am thinking of transferring my pensions too but I am not yet convinced on the yields on the Life strate... See more

Company details

  1. Debt Relief Service

Information provided by various external sources

Here at vanguard we believe everyone is entitled to a certain standard of living. Each & everyone of our staff work hard everyday to help as many of our customers have the best possible solution to get debt free at an affordable rate. As one of the largest Insolvency Practitioners in the UK we see it as our responsibility to lead by example & always treat our customers friendly>


Contact info

3.8

Great

TrustScore 4 out of 5

639 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(639)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice experience

Nice experience. Vanguard are responsible and they protect the clients interests and rights.
Fair deal.

October 31, 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the great review John!

Rated 5 out of 5 stars

Excellent service

Excellent service
I am very pleased with your customer service
Thank you very much for all the help and support

October 24, 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the great review!

Rated 5 out of 5 stars

Light at the end of the tunnel

So very very concerning and reassuring people, obviously I was/still very ashamed of the situation I find myself in but these wonderful caring people have been there all the way to reassure me and advise me and still continue to do so, it’s a rare commodity these days people you do not know they actually take pride in the way they portray them self’s and communicate back to you
Thank you .

October 24, 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the amazing review Colin!

Rated 5 out of 5 stars

Review

The agents have all been very helpful and informative

October 24, 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the fantastic review Charlotte!

Rated 5 out of 5 stars

I tell everyone how vanguard helped…

I tell everyone how vanguard helped me with my debt and they helped me sort out the best way and amount to pay every month very pleased with the service I received many thanks

October 24, 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the brilliant review Victoria!

Rated 5 out of 5 stars

At a very stressful time I found this…

At a very stressful time I found this company and all the staff I dealt with, professional and efficent but also understanding and very helpful.

October 21, 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the great review Moria!

Rated 5 out of 5 stars

Efficient and polite

iva-expert.co.uk. were efficient and polite. They helped to take the worry out of my financial problem.

October 16, 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the excellent review Sylvia!

Rated 5 out of 5 stars

Professional friendly non judgemental

Professional friendly non judgemental, kept me fully up to date and acted promptly with any concerns I have had, i am finally able to breath, I cant thank them enough.

October 15, 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the great review Lynda!

Rated 5 out of 5 stars

Review with vanguard dealt with by Meg Price

I have been in an IVa with Vanguard since April. They were fantastic at the start, I have just moved home, not ideal on an IVA, and i've had an increase in my pay so was concerned how this would affect me and my payments. I Called the team and was advised to email my documents over, I did and got a reply the same day and emailed back and forth with the lovely Meg Price. She was promt and efficient and could not have been more help, she is a credit to the company and this was easiest transaction with regards to my home move. I would defintiely recommend Vanguard based on my experience with Meg today. She was fantastic

October 15, 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the fantastic review and feedback Mandy!

Rated 5 out of 5 stars

Professional, Caring Company

Everything was done very professionally, and with dignity and decorum. I was made to feel like I was being looked after properly. I was spoke to like I mattered and was never made to feel uneasy. I would like to say a big thank you for everything.

October 14, 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the amazing review David!

Rated 5 out of 5 stars

Vanguard

Very perlite and explained everything and always ask me if I had any questions

October 14, 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the brilliant review Marjorie!

Rated 5 out of 5 stars

I'm very happy for all the help you and…

I'm very happy for all the help you and your team have done for me. I would recommend your team to anyone who needs help. Thank you for your understanding and support in my time of need.

October 14, 2019
Unprompted review
Vanguard logo

Reply from Vanguard

Thank you for the fantastic review Diane!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look