Customer care gave me great personal assistance in a very professional manner. sorting out my delivery issue. 👍🏻. The vape kits have all worked perfectly , and the flavours I’ve tried all satisf... See more
Company replied
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Review summary
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Reviews shaping this summary
Great product, enjoyable. Vapes last & are well designed, easy to use. Company is reliable, deliveries are quick & value for money. I would recommend checking out clearance online with some amazing pr... See more
What a great company to deal with, love the prices and the service. Trying to stock up a bit before the government rapes our wallets from the 1st of October and IVG is the place to do that. I probably... See more
I can’t thank IVG customer service for there communication due to an error by DPD. IVG are one of the rare companies out there who seem to actually read emails and reply very quickly, and more impo... See more
Company replied
Company details
Written by the company
I Vape Great (IVG) was established in 2016 in Preston, UK, with a vision to become the world’s leading vape brand, known for excellence, innovation, and trust. We want to help millions of smokers around the world make the switch to vaping, through bold flavour, innovative products, and uncompromising quality. IVG is one of the largest international vaping brands, serving customers in 100+ countries. With over 60 awards, we continue to set the industry standard. We’re providing adult smokers a trustworthy, premium alternative to cigarettes. Vaping should be an experience that inspires change and makes switching simple. Unlock exclusive savings and earn points on every purchase by joining our rewards programme today. It's our way of saying thanks for being part of the community! IVG is the adult smoking alternative.
Contact info
Acme Vape Ltd, New City House, Floor 6 and 7, 57 - 63 Ringway,, PR1 1AF, Preston, United Kingdom
- customercare@ivapegreat.com
- ivapegreat.com
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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The delivery was fast and the product…
The delivery was fast and the product was really cheap I picked a load up ready for my holiday next year thank you
September 28, 2026
Very very quick delivery
Very very quick delivery! Really well priced! So happy i can get 0% nicotine through the website without being charged silly money. Fantastic service
September 30, 2026
The vape is very good I have been…
The vape is very good I have been looking for something like this for some time and I will continue to buy products from this company but there was like a little line or crack in the vape near the screen but other than that it works perfectly fine and I would definitely recommend it!.
September 28, 2026
The IVG vapes are brilliant
The IVG vapes are brilliant a great price and flavourful, the service and delivery are excellent, I have been ordering direct from them for about a year and never had problems
September 30, 2026
Always amazing
September 28, 2026
Delicious flavours
Delicious flavours great value and check out the clearance section
September 28, 2026
Had a previous issue that was dealt…
Had a previous issue that was dealt with and am completely satisfied.
Thank you for your help in solving my issue.
September 29, 2026
I've tried different flavours but…
I've tried different flavours but always go back to lemon &lime
September 30, 2026
Easy to use and reliable service
September 28, 2026
Fast delivery …
Fast delivery and not yet used the product but will do in good time.
September 30, 2026
My Fav Vape Site
Great prices, great flavoured Juice, great customer service when required, it would of been 5 star with free delivery at £20 instead of £35 but it is understandable.
September 30, 2026
Online site easy to use
Online site easy to use. Alot of choices of flavours,which is great. Also pretty fast delivery
September 30, 2026
Took too long to arrive and no tracking…
Took too long to arrive and no tracking wont be ordering again
September 29, 2026
Reply from I Vape Great
Hello,
We’re very sorry to hear that your order took longer than expected to arrive and that you weren’t able to track its progress. We completely understand how frustrating this can be when you’re waiting for a delivery.
We appreciate you taking the time to share your feedback, and we’re sorry that your experience has left you feeling that you wouldn’t order with us again.
I can see that we currently have an open case for this and that our Customer Care Team has already responded to you directly. Please feel free to get back in touch with the team if you require any further assistance.
Kind regards,
The IVG Customer Care Team
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