iVape - Chelmsford Reviews 16

Great service, friendly staff, good prices

Superb, was fast and reliable

Another great service from Fadi at iMobile Chelmsford today. Did me a good deal on a new Samsung last year and now sorted my son today. Definitely recommend!!!

5 stars what can I say great place you need to go and check them out good prices and services

Great service, always excellent in here !!
Muddassir is lovley

Fahad and Mudassar are amazing in the shop always giving good service to customers. Best prices in town, definitely recommended. amazing place to get your vapes and other phone related stuff.

Brilliant service. Thanks guys

Fabulous shop specially Nick what lovely guy

I ordered 6 disposable vapes on Monday night going into Tuesday the 20th of August, to no confirmation of my order.
I then messaged on Tuesday to find out when they will be dispatching my order to be asked for my order number which I then provided. I was then informed that these was going to be dispatched on Wednesday, so I replied fantastic can u please tell me who these will be sent via, this message was then ignored. On Wednesday I then messaged again on what’s app to ask what was happening with my order to be told that it was being prepared for dispatch and I would be notified once this has been done.
Yesterday I then messaged again on what’s app about my order to be told they would notify me shortly I then asked why they hadn’t been dispatched and I got a reply stating please allow us some time we will give me complete detail I then recieve another message stating they are sorry for the inconvience caused and they will be dispatched as soon as possible. I also sent an email and messaged on Facebook which I never recieved a reply.
I then messaged today on the 23rd stating that if items hasn’t been dispatched by the end of business hours then I would like a full refund otherwise I will be paying a visit to the store.
I then recieved a message back stating that they will pass my complaint to relevant team and they will be in contact shortly. I’m still waiting on a reply.

Excellent Customer Service!
I don't, obviously know the experience of others on the Ivape website and dealing with this company in general.
Having been a fairly regular customer for about three months or so. All I can do is speak very highly of them.
My order is usually for four of the big 14000 puff Quake Pro. They've delivered the flavours I've asked for as fast as Royal Mail can bring them. Unusually in my experience this company goes the extra mile when it comes to customer service. E. G. The last batch of vapes were stolen from my doorstep almost £40 down I thought. Not a bit of it. When I contacted Ivape to find out where my order had got to they chased it up with Royal Mail and got a new replacement batch out to me by the next post. Absolutely no charge to me whatsoever. If that's not excellent customer service then I don't know what is! This company highly recommended... Oh they've got a pretty good selection of vapes etc too.

Not only have I ordered twice from there. Both times the flavour isn’t available but still on the system. First order had to wait an additional week for it to be delivered. Second one said been delivered and no item. So called manager at the store most unhelpful ever and still no order when I was told it would be delivered today after the cock up from them. I want my money back! Crappest customer service I’ve experienced

The guy was so helpful, recommended flavours to me and was very friendly. Will definitely be going back!

Cheapest around. Friendly fella.