I honestly do not even know where to begin. Each and every single person we have encountered throughout the process has just been amazing. Everyone has been so kind, helpful and caring. Dr Irfana’s co... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Dr Irfana is an excellent doctor and she has an amazing staff . Personally I can’t thank Dr Irfana enough, she is very supportive and confident in her knowledge. Her advices were very precious for us... See more
Dr Irfana was professional, kind and caring. She was extremely quick to respond and get me booked in for my first consultation. She clarified all my concerns and gave me step by step instructions on h... See more
Since being with ivf matters, they been very helpful, especially Dr Irfana. She always there when you need her and give you great advice when needed. Ivf matters are great with their communicatio... See more
IVF matters is a blessing . The entire staff of IVF matters, from Dr Irfana to her admin to her staff and even the staff of the OT where she performs have been nothing but exceptional. All of them... See more
Dr Irfana is amazing at what she does. She explains the whole process thoroughly and is always available to answer any questions. Her knowledge is incredible and the support she provides is next to no... See more
IVF Matters have been amazing! Dr Irfana and her team have been so supportive, so kind and so professional throughout our journey. We could not have asked for a better team to work with. Dr Irfana... See more
We had a really great experience with IVF Matters. The whole process was thorough and we felt like we were in safe hands the whole way through. Even since treatment had finished, Dr Irfana still kept... See more
Dr. Irfana and her whole team is extremely caring and puts me immediately at ease. I am pregnant with my first child and naturally I have a lot of anxiety as part of the process. Dr. Irfana makes sure... See more
We cannot thank IVF Matters and Dr Irfana Koita enough for the care, support, and professionalism we’ve experienced throughout our journey. From the very beginning, Dr Koita made us feel listened to... See more
My husband and I started our journey at another clinic 4 years ago. After a few rounds where we continued having disappointing results with no change to protocol/ process, we decided to find an... See more
Dr Irfana and her team have taken very good care of me. Appointments are made efficiently and there is never any waiting time. I love the personalised feel of the care and would recommend her to anyon... See more
Hi i am Bindu. We trying for a baby from 3-4 years. Then start ivf process through IVF matters. Dr. Irfana. Practice manager Sarah and her staff are very cooperative. Tell us everything about the ivf... See more
Lots of care and attention. Great support and successful results while going through the egg freezing process.
I have best experience with ivf matters and possitive result within sort time so i am thankful to them and special thanks to Dr.Irfana for giving us best advice. And Miha for communicating all the... See more
Dr Irfana is a miracle worker! We thought we’d never have kids and now I’m pregnant with our second ♥️
Thank you for Dr. Irfana's help in becoming parents ❤️
The best clinic ever they helped me so much! specially dr Irfana she’s the best doctor ever .
Empathetic and understanding, and a very lovely clinic.
Kind, caring, hospitable, professional, clean environment. Have made our IVF journey so much easier. The staff from start to finish have been just great, honestly nothing but praise for each and every... See more
"I highly recommend Dr. Irfana to anyone navigating the complexities of fertility treatment. After three years of trying and a failed IVF attempt elsewhere, we were unsure of our next steps or if a... See more
Company details
Information provided by various external sources
IVF Matters is the UK’s first online fertility clinic, allowing users to gain expert advice in the comfort of their home. Start your IVF journey today.
Contact info
London, United Kingdom
- ivfmatters.co.uk
The best clinic
The best clinic ever they helped me so much! specially dr Irfana she’s the best doctor ever .
July 18, 2025
Unprompted review
Great services
Since being with ivf matters, they been very helpful, especially Dr Irfana. She always there when you need her and give you great advice when needed.
Ivf matters are great with their communication through WhatsApp when you have questions. I enjoy their services and the experience.
Dr Irfana is very supportive, thank you Dr Irfana.
July 18, 2025
Unprompted review
WOULD NOT RECOMMEND
Our experience with IVF Matters has been incredibly disappointing. Despite investing a significant amount of money into treatment, we encountered poor communication right from the beginning and a lack of proper guidance, which led to unnecessary costs and distress.
We were provided with excess medication that we paid for upfront, only to later realize that a substantial amount would go to waste. At no point were we given clear instructions on the correct quantity required, which could have easily prevented this avoidable expense.
Additionally, I was unexpectedly required to make a trip into London to collect a single injection, incurring an extra £50 charge. This was both financially and logistically frustrating, especially given the already high costs associated with treatment.
When we raised our concerns with the consultant, there was a complete lack of empathy or willingness to address the situation. Our request for reimbursement was dismissed, and we were left feeling unheard and undervalued as patients.
Fertility treatment is already an emotional and financial burden, and clinics should prioritize patient care, transparency, and support. Unfortunately, IVF Matters failed to meet these basic expectations, and I would not recommend them to others seeking compassionate and professional care.
December 2, 2024
Unprompted review
Reply from IVF Matters
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with IVF Matters has been disappointing, and we take your feedback very seriously. We understand that fertility treatment can be an emotional and financial challenge, and we are sorry that your experience did not meet your expectations.
We value the relationship we’ve built with you over the past eight months and want to assure you that at every stage of the process, we have made every effort to explain the treatment plan, the reasoning behind it, and the required steps. We’ve offered complimentary calls throughout your journey to ensure you felt supported, and our team has responded to many of your messages to address any concerns. A complimentary call was offered to discuss the specific situation you mentioned, but you declined this opportunity.
The requirement for the different medications was explained and discussed at length. After carefully considering it, it was agreed that this was the best course of action for your treatment. You were informed that a fresh transfer would not be suitable to safeguard your health and that the excess medicines could be utilised with the next treatment steps.
Fertility medications are not readily available in all pharmacies, and hence, it is standard practice of most UK clinics to prescribe them at the start of treatment.
Our goal is always to provide a caring, professional, and knowledgeable approach to your fertility journey. We are sorry if you felt anything wasn't clearly communicated or if it led to confusion or frustration.
We will continue to review and improve our communication and support to ensure we meet the high standards we set for patient care.
Once again, we are very sorry for any trouble or inconvenience caused. We are here to help you and would love to discuss your experience. Please feel free to contact us directly so we can address any lingering concerns.
Thank you for sharing your thoughts, and we wish you the best moving forward.
Caring but very professional approach…
Caring but very professional approach at every step. Highly recommended.
April 30, 2024
Unprompted review
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. Not only did I get incorrect very sensitive information, I was passed from pillar to post, booked calls were late. I was treated poorly and they still 4 months later fail to accept where they have mislead/ misinformed me if their “findings”. Fertility is not an area which should be dealt with in the way I have been treated. A very anxious time has been made worse by the disgusting care from this company. I have since obtained further tests from another company who have analysed the information and advised how the information given by IVF matters was incorrect. Not only that but they later on deny the information they gave ( even though I have it in an email!) please don’t waste not only your time & money but it’s not worth the stress and anxiety!
*** EDIT ***
The response to this review sums this company up, at no point do they take
Responsibility for the important fact that I received 2 differing sets of results from 1 set of blood tests!
Furthermore the test I purchased is no longer available on the website after me sharing my concerns with the viability of the advertised promised information (without further tests to back it up).
Poor service, I even got blocked on their WhatsApp chat service after chasing to a reply to an email which I sent 8 weeks prior with no reply!! I was swiftly unblocked when raised this with the FHEA.
Honestly, don’t waste you’re time or money it’s not worth the further pain during what already is a difficult time.
July 28, 2021
Unprompted review
Reply from IVF Matters
We are sorry to hear you were unhappy with the service and acknowledge that you feel your concerns have not been fully addressed.
It appears the first parcel we sent was lost and only the second parcel arrived. Unfortunately we have no control over the parcel once it is handed over to Royal Mail, but we apologise that the first parcel did not reach you.
We would like to draw your attention to clause 9.11 of our Terms and Conditions (available on our website at https://ivfmatters.co.uk/pages/terms-and-conditions), which states: “It may take up to 3 Working Days for The Doctors Laboratory to receive the completed Collection Kits and a further 2 Working Days for the results of your Laboratory Tests to be available.”
We do apologise that you needed to contact us again for your results, but we would like to assure you that you would have received your results, within 24 working hours of them becoming available. The laboratory protocols and our protocols ensure all kits are tested as soon as possible on receipt and that results are released as soon as they are available. The protocols and our Terms and Conditions and designed to align with one another.
Our doctor was caught up due to unexpected traffic which led to a 20 min delay in calling you on the day your call was booked. We are sorry for any distress this delay may have caused to you. She replied to all of your emails and offered you on a couple of occasions the opportunity to discussed the matter over a call, however, you did not wish to speak. An internal investigation of your concerns was conducted which found no shortcomings and you were sent a detailed report.
We wish you well in your onward fertility journey.
With best wishes,
IVF Matters
Dreadful
I was referred to IVF matters by a consultant who suspected I would need ovulation induction. They came "highly recommended" so I felt reassured I would be taken care off. The initial "consultation" which we had to pay £79 for the privilege of completing, was a self-assessment questionnaire, asking questions I have already been asked 1000 times. The results came in and they recommended tests - 4 out of 5 of which I had already had - they hadn't even bothered to review my results from the referral. The "results" were also send as a JPG image via email, of handwritten text with green highlighter and NO explanation as to why they were even suggesting I needed any of the tests.
Shocking waste of money - don't bother!
September 9, 2020
Unprompted review
Reply from IVF Matters
Thank you for your feedback which is always welcome. We were however, disappointed to hear that you were not satisfied with the service you received from us, despite our best efforts to make contact with you via the email address you had provided to us.
We have attempted to contact you six times since the 9th August, which included the original issue of your feedback report from our Consultant, chasing your additional information in the form of your previous test results; which require upload to the secure online assessment system for our Consultants to be able to review them, and we have also re-issued your report, all using the email address you had provided to us as part of your online assessment. We have not received any email responses to our requests, nor ‘bounces’ from your email address and can only presume that some correspondence may be caught in your spam folder.
Since our last email to you in late August, and your subsequent concerns raised publicly online, Dr Koita has also reached out to you twice via email to try and resolve these issues, but you have since emailed her back declining the offer to liaise with her.
The online assessment questionnaire provides an opportunity to answer questions, provide personal information and upload any previous test results for review. Our Consultant reviews all information provided and prepares a feedback report based on the responses given. Unfortunately, where test results from other clinics are not provided to us as an upload, our recommendations will be solely based on the responses received within the assessment.
As you have not received the feedback report to your email address, we have since posted a copy which you should receive shortly.
Terrible service
Terrible service, the results come in an indecipherable format and when you speak to an agent they are unable to answer queries. All of these test are available via the GP. I would not recommend this company based solely on their customer service.
September 20, 2019
Unprompted review
Reply from IVF Matters
Thank you for your feedback. We are sorry that you felt you did not receive a great service. We emailed you twice requesting your mobile number and availability. Did you get our messages? Our customer care team are unable to provide medical advice. However, our medical team are available to discuss results and to answer any questions you may have about the best course of action. If you wish to discuss your test results with a consultant, please notify us of your availability and mobile number so that we can schedule a consultation. We do offer a free consultation to discuss test results so please do get in contact to arrange a convenient appointment.
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