Customer Service responsive and helpful. They thought it possible to re-connect my Ivie Bud to new meters in my house. This turned out to be much more complicated than they thought, and ultimately t... See more
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Review summary
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Based on these reviews
App downloaded and installed OK, but sadly, once opened would not show any information at all - just blank pages! Will give it a couple of days before reporting further. Did not appear to 'link' to my... See more
Company replied
The iVie Bud is not working as it should as it appears the DCC outfit that takes the readings from my new Smart-meter is only able to access the hourly output from the meter and not the half-hourly re... See more
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Give a rough idea how much electricity you're using, but does react instantly when you put an appliance on..I want to be able to see instantly how much the appliances are using
Company replied
Company details
Written by the company
We're on a mission to help you save energy for the things you love. At Chameleon Technology, we build ivie - a smart energy product designed to make understanding and reducing your home energy use ridiculously simple. We believe everyone deserves to take control of their energy bills without needing a PhD in physics or a smart home setup that costs thousands. Our flagship product, the ivie Bud, is a beautifully designed touchscreen in-home display that shows you exactly what your appliances are costing you in real-time. Plug it in, tap the screen, and instantly see whether that old fridge is the energy vampire you suspected it was. No engineer call-out needed, no complicated installation - just honest, live data that helps you make smarter choices about your energy use. Pair it with our free ivie app (rated 4.4 stars by over 1,400 users), and you unlock even more power. The app connects seamlessly to your smart meter, breaking down your energy use into categories, giving you personalised tips, and even rewarding you with points for saving energy that you can swap for raffle prizes. Our users save an average of 18% on their energy bills - not by freezing in the dark, but by understanding where their money is actually going and making small, intentional changes. But here's what drives us: we're not just about saving you money (though that's brilliant). We're about creating a more sustainable future, one household at a time. Every kilowatt-hour you save means less pressure on the grid, lower carbon emissions, and more resources left for the things that truly matter in life. When families can afford to heat their homes comfortably, run the washing machine without anxiety, or treat themselves to something special because their energy bills aren't astronomical - that's the impact we're working toward. We're building technology that's accessible, affordable, and actually works. No jargon, no greenwashing, no judgment - just tools that empower you to be part of the solution while keeping more money in your pocket. Save energy. Earn rewards. Make a difference. Together, we can create a future where energy works for everyone.
Contact info
Central House, Beckwith Knowle, Otley Road, HG3 1UG, Harrogate , United Kingdom
- hello@ivie.co.uk
- ivie.co.uk
3.1
Average
112 reviews
Replied to 71% of negative reviews
Typically replies within 1 week
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Superb customer service
Superb customer service. Replaced my mum's ivie bud twice after an account name change and an intenet change. Very knowledgeable, helpful and empathetic customer service team
March 26, 2026
Unprompted review
Walk away & keep walking
This product/service is fine if all is working well. Should you incur issues "Your on your own". My experience has lead me to remove myself from the ivie system.
My reccomendation is to look elsewhere, sad but true.
April 7, 2026
Unprompted review
the meter does not have the correct…
the meter does not have the correct meter readings or tariff. I have contacted eon to change but it is still wrong. The app says I use hardly any electric for cooking which cannot be true
March 5, 2026
The bud doesn't connect to my smart…
The bud doesn't connect to my smart meters even if put in the meter box.
The CS team don't seem interested.
I'm trying now to return it.
I would suggest you don't buy one.
March 4, 2026
Unprompted review
Reply from ivie
Hi, thank you for sharing your experience - we're sorry it hasn't been a positive one so far.
Connectivity with smart meters can depend on a number of factors, including meter type and signal strength, and we know how frustrating it is when things don't work straight out of the box. We also hear your concerns about the support you received, and we take that feedback seriously.
We'd really like to resolve this for you properly. Please get in touch with us directly - we'll review your case, help troubleshoot the connectivity issue, and ensure your return is handled smoothly if that's still what you'd prefer.
We appreciate your honesty and hope we can turn this around for you.
Reply from ivie
Thank you so much - we're really glad to hear it! 😊 It means a lot to the whole Ivie team. If there's ever anything we can help you with, don't hesitate to get in touch!
I have had my Ivie bud for a number of…
I have had my Ivie bud for a number of years now and have never had any problems with it. The support I received setting it up was excellent. This week I realised my Ivie was not displaying any information. We had changed our Wi-Fi password and it had not updated on the Ivie. We tried to update the password and unfortunately, we could not manage to do this. I sent an email to customer service in Ivie and within minutes I had received a reply.With their support by emails they managed to reset my password. Their service was very friendly, extremely helpful and when I had a problem they managed to sort it on their end.
I was afraid I would lose all my information on my Ivie bud for the past number of years. When I logged in again after changing the password I was more than surprised to find all of my previous years information was still there.
I love my Ivie Bud and would highly recommend it. It is helping me keep track of my electricity usage. In the number of years I have had it, it has worked perfectly.
It was out of warranty and I did not expect such fantastic after sales service from the Ivie team. A very happy long term customer.
Margaret
February 12, 2026
Unprompted review
Reply from ivie
Thank you so much for taking the time to leave such a wonderful and detailed review - it truly means the world to our team!
It's fantastic to hear that your Ivie Bud has been working so reliably for you over the years, and we're really glad we could help get everything back up and running smoothly after the Wi-Fi password change. We completely understand how worrying it must have been to think your years of energy data might be lost, so we're absolutely delighted that everything was still there waiting for you!
We always aim to provide fast, friendly support - whether your device is in warranty or not - so it's brilliant to hear that came through in your experience. Long-term customers like yourself are the heart of what we do at Ivie.
Thank you again for your kind words and for recommending us. Here's to many more years of keeping track of your electricity usage together!
My hid is still not picking up my gas…
My hid is still not picking up my gas metre readings and I have had numerous phone calls to Eon but no joy
February 10, 2026
Reply from ivie
Hi there, we’re sorry to hear you’re having persistent trouble with your gas readings. While electricity data typically updates every 10 seconds, gas data is only sent from your meter every 30 minutes, which can sometimes look like a connection issue.
Since Eon has been unable to resolve this yet, we recommend checking that your ivie Bud is positioned within a few meters of your electricity meter, as it acts as the bridge for all your data. If it still isn't showing after 48 hours in a new position, please reach out to us at customercare@ivie.co.uk so our technical team can look into this for you directly.
does not work
does not work money down the drain your reply does not take into account this has all been done E-ON TRIED and said these buds do not work ALL BEEN TRIED AND FAILED TO PAIR AND WORK
February 10, 2026
Reply from ivie
Hi there, we're really sorry to hear your ivie Bud isn't working for you.
We'd love to help get this sorted out for you. There are a few common things that can usually be resolved quickly - issues with pairing to your smart meter, Wi-Fi connection, or activation.
Please check out our FAQs at ivie.co.uk/faqs/ for troubleshooting tips, or get in touch with us directly at ivie.co.uk/contact-us/ and we'll work through it with you.
Your ivie Bud comes with a one-year warranty, so if there's a fault with the device itself, we'll get you a replacement.
We're here to help and want to get you up and running!
IHD is reliable
IHD is pretty reliable. I can keep an eye on gas use during the day in winter, and electricity too. I also use a couple of Tapo plugs for dehumidifier and electric radiator use monitoring. I record daily and monthly gas and electicity use from the Ivie IHD.
February 10, 2026
Reply from ivie
Hi! Thanks so much for sharing how you're using your ivie Bud - we love hearing this!
It's brilliant that you're finding it reliable for monitoring both your gas and electricity usage, especially keeping an eye on heating costs during winter.
What a clever setup you've got with the Tapo plugs too - combining the ivie Bud's whole-home monitoring with individual appliance tracking is a really smart way to get a complete picture of your energy use. Recording your daily and monthly usage is such a great habit for spotting patterns and managing costs.
Thanks for being such a proactive energy user and for choosing ivie!
Great piece of kit
February 9, 2026
Reply from ivie
Hi John! Thank you so much for your lovely review!
We're thrilled to hear you're enjoying your ivie Bud and that it's helping you track your real-time energy usage. It's wonderful to know it's working well for you.
If you ever have any questions or want to get even more from the ivie app, we're always here to help.
Thanks again for choosing ivie!
Brought my new IHD for my smart meter…
Brought my new IHD for my smart meter from Ivie direct after recommendation from my energy supplier. New IHD is excellent, the app is even better to be honest.
November 16, 2025
Reply from ivie
Hi there! What a fantastic review - thank you so much!
We're absolutely delighted that you're loving both your new ivie Bud and the app. It's great to hear your energy supplier recommended us, and we're thrilled we've lived up to expectations.
The app really does add that extra layer of insight to help you track, compare, and adjust your energy usage.
Thanks for taking the time to share your experience - we really appreciate it!
The device does not work
The device does not work. On the advice of my energy company I tried contacting you to obtain a device that does work, but you have not replied.
November 17, 2025
Reply from ivie
Hi John, we're really sorry to hear about the issues you've experienced with your ivie Bud and our response time. This isn't the service we aim to provide at all, and we'd like to make this right for you.
Please could you get in touch with us via our Contact Us page at ivie.co.uk/contact-us/ or check our FAQs at ivie.co.uk/faqs/ which might help troubleshoot the issue?
If you need a replacement, we'll sort that out for you right away.
We're covered by a one-year warranty and we're committed to getting you up and running.
We appreciate your patience and look forward to resolving this for you.
It's a very good accurate piece of…
It's a very good accurate piece of equipment, but I was hoping it would show how much, individual electric items used.
February 9, 2026
Reply from ivie
Hi Gerard! Thanks so much for your review and feedback. We're pleased to hear you're finding your ivie Bud accurate and that it's helping you monitor your real-time energy usage.
I can understand the interest in individual appliance monitoring - that's great feedback for our product development team. The ivie Bud is designed to give you a clear picture of your overall household energy consumption, which can really help you spot patterns and cut costs.
If you'd like to explore more detailed insights, our ivie app offers some additional features for tracking and comparing your usage over time.
Thanks again for choosing ivie!
Amazing customer service!
Amazing customer service!! Prompt responses, helpful staff and refund processed very quickly.
To be honest, it was a pleasure to deal with this company. Good customer service seems to be a thing of the past in the UK.
December 18, 2025
Reply from ivie
Hi MAC! Wow, thank you for such a wonderful review! Your kind words have absolutely made our day.
We're so pleased we could help you quickly and efficiently - providing excellent customer service is really important to us. Our team works hard to support every customer, and it means the world to us when people like you notice.
Thank you for being such a pleasure to work with, and we truly appreciate you taking the time to share this feedback!
Ivie bud
had an issue when my electricity supplier changed my smart meter over, the IVIE wouldn't pair contacted them and they guided me through the process now works great.
January 22, 2026
Reply from ivie
Hi there!
Thanks so much for your review!
We're really glad our team could help get your ivie Bud reconnected after your meter changeover. Smart meter replacements can sometimes require the device to be re-paired, so we're pleased our support team could guide you through it and that everything's working great now.
If you ever need help in the future, our FAQs and support guides are always available at ivie.co.uk/support/.
Thanks for sticking with us!
Ivie bud suggested by our electricity…
Ivie bud suggested by our electricity supply company but proved incompatible with our meter. Meter subsequently changed with new IHD.
Ivie worked perfectly up to connecting to meter
December 20, 2025
Reply from ivie
Hi Bridget, thank you for taking the time to share your experience.
We're sorry to hear about the compatibility issue with your meter - unfortunately, the ivie Bud doesn't work with all smart meters, which is why we always encourage customers to check compatibility at ivie.co.uk/compatibility/ before ordering.
We're glad the device itself was working well otherwise, and we hope your new IHD from your supplier is meeting your needs now.
If you ever want to check if your updated meter is now compatible with ivie Bud, or if there's anything we can help with, please don't hesitate to get in touch via ivie.co.uk/contact-us/.
We appreciate your feedback.
The display was easy to install and…
The display was easy to install and easy to read. Good service from Ivie.
November 9, 2025
Reply from ivie
Thank you for the 4-star review!
We're delighted to hear that you found the ivie Bud easy to install and read. It’s great to know you had a positive experience with our service.
If there’s anything we can do to make it a 5-star experience for you in the future, please let us know!
EDF cannot connect to the IHD so it’s…
EDF cannot connect to the IHD so it’s not yet working ☹️
February 9, 2026
Reply from ivie
Hi Arthur, we’re sorry to hear you're having trouble connecting.
While the ivie Bud is designed to be a universal replacement, it relies on your energy supplier to 'join' it to your smart meter network.
We recommend moving the ivie Bud closer to your electricity meter (ideally within a few meters) and waiting 48 hours for the connection to settle.
If EDF continues to have issues, please contact our support team at customercare@ivie.co.uk so we can investigate the compatibility for you.
Reply from ivie
Thank you so much for the 5-star rating!
We’re thrilled that the ivie Bud is helping you keep a close eye on your energy bills - that’s exactly what it’s designed for.
Happy energy saving!
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