Ivory Rose Reviews 110

TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the refund process, frequently reporting difficulties in receiving their money back even after confirmed returns. People also found the return policy problematic, encountering difficulties with the process itself. Issues with orders were common, including incorrect items being sent or items never arriving. Furthermore, consumers were unhappy with the products, often citing issues with sizing discrepancies and quality. A significant number of reviewers also highlighted a complete lack of communication from the company, with their attempts to contact customer service via email, phone, and social media going unanswered. However, some customers did find the products to be of good quality, particularly their bras and bikinis, and a few mentioned positive experiences with returns in the past.

What people talk about most

Refund

People report widespread dissatisfaction with the refund process. Many customers state they have not received... See more

Return policy

Customers consistently express dissatisfaction with the return policy and process. Many reviewers report... See more

Order

Customers consistently note negative experiences with order fulfillment and returns. Many reviewers report... See more

Product

Reviewers mention negative feedback about the product. Many customers report issues with sizing, stating that... See more

Customer communications

Users describe negative interactions with contact. Many reviewers report that the company ignores all forms... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Item purchased via ASOS & supplied by Ivory Rose. Delivered on 12th Jan & returned 15th Jan. All tracking info supplied & it’s been confirmed as delivered on 16th Jan by DPD. It’s now 3rd March & no r... See more

Rated 1 out of 5 stars

I placed an order through ASOS and had to return the item to Ivory Rose as it didn't fit. Despite DPD tracking confirming the item had been delivered on 2nd Sept I've STILL not received my refund from... See more

Rated 1 out of 5 stars

They sent me the wrong item, so i returned it and DPD confirmed it had been delivered on 29/08/25. Since then I have heard nothing despite messaging them on email, website query form and social media.... See more

Rated 1 out of 5 stars

They've stolen my money!! I ordered in November via ASOS but returned directly to Ivory Rose (as per the instructions) - I never received my refund, I've tried to contact them loads of times and no re... See more


Company details

  1. Underwear Store

Written by the company

Ivory Rose specialises in fuller bust lingerie selling cup sizes DD-G as well as a fashionable nightwear and swimwear range. Our main aim is to sell high-quality fuller bust and curve lingerie, swimwear and nightwear at an affordable price.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional customer service and fabulous lingerie!

Exceptional customer service and fabulous fitting lingerie that looks incredible on! After having my two children, my body has changed significantly! I purchased several t-shirt bras and a gorgeous bikini too. All fit so nicely, are very comfortable to wear and make me feel so much more confident. The prices are so affordable too! Highly recommend 🥰

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

love love love it…

love love love my new swimming costume , just a thank you to the team for going backwards and forwards with me on instagram so I got the right fit as I always struggle with my sizes. Just to say the Teal Crop Top is so much prettier on the flesh, I will try and send you a photo.

June 5, 2024
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY INCREDIBLE!

I AM OBSESSED & LOVE ALL OF MY IVORY ROSE LINGERIE!!!
I’ve always struggled to find bras that actually fit me that are both comfortable & supportive (and not a ridiculous price), until I purchased my first bra from Ivory Rose. They are now my go to for lingerie as I know they always deliver and never compromise on quality. The bras and bodies are gorgeous, fantastic quality and affordable. Thankyou so much for making underwear I can feel confident in for the first time ever! xxx

November 4, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!

I waited over a month to receive my package, allowing some time to allow for international postage and expected delays due to COVID. I decided to email the customer care team to confirm that my package had actually been sent and if I could be provided with the tracking details. They got back to me super quick and immediately looked into it for me. They were able to confirm that my package had actually been lost in the mail. The team gave me the option of either a full refund or for them to send the item again free of charge. Thankfully my size was still in stock. 10/10 customer service and amazing quality of products, I would definitely buy from them again!

September 24, 2020
Unprompted review
Rated 5 out of 5 stars

Really speedy delivery in quality…

Really speedy delivery in quality packaging. Excellent fit for larger busts - difficult to find in sexy ranges. Once my first package came, I immediately ordered a second. I will be back for more. Thanks.

August 18, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service!

There was a variety of styles and colours to choose from. There was also information on the website on how to measure yourself at home which was really useful because I have been struggling to find bras to fit me for ages! Great customer service I will definitely be shopping here again!

August 15, 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Prompt speedy service and I got exactly what I wanted. Couldn't ask for more!

August 5, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing for larger busts

Bought multiple bras and briefs from ivory rose, all beautiful, comfortable and fit well. I Had a small issue with one of the bras and was immediately sent a replacement, no hassle. 5* will definitely be using again and would absolutely recommend.

August 5, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look