Ivylace Reviews 

Hate to leave a negative review on a small business but after messaging and messaging to no response, I have to warn others about this company. Ordered a personalised set back in January - my money was taken but I haven’t received the item. Despite messaging and emailing I haven’t received a response - looks like I have lost my money 😓

This small business has horrendous customer service, I ordered a set of Christmas pjs a year ago which I never received after months and months of messaging I was told packages had gone missing and they would re-do my order, they also sent a £50 voucher which I used to purchase two loungewear sets. (I was happy with this) However, I still have not received the Christmas pjs or the loungewear sets which were ordered on 20th October. I wouldn’t use this company again! I’ve tried messaging at least 3 times since and had zero response!
Very disappointed customer!!

Pyjamas very soft and luxurious so pleased I bought these for the whole family and can’t wait to take pics on Christmas morning! Thank you so much x

Ordered at the end of October to get some Christmas pyjamas, was told on 20.11.22 they’re ready at the end of the week, then i offered to collect them from Essex to make it quicker and now it’s 20.12.22 and still no order. Been told I can’t get a refund because it’s a small company, so over £100 lost on pyjamas that we don’t have and we’re still going to have to go out and get some for the kids

I am so disappointed. I have ordered from Ivy Lace before & although it took a long time to arrive it did indeed arrive & the clothes were beautiful. I certainly don't think Ivy Lace is a scam. However I placed an order for 3 outfits on the 1st June. I had an email saying they had been dispatched 6 weeks later but my order has not arrived. I have politely messaged & messaged & messaged & also emailed but no response. I have asked for a refund but still no response. I can only think that something has happened with the business, which if so I am sorry about but I do think I should be communicated with & I should be issued a refund. Very disappointed indeed.

So disappointed 😞
I ordered 3 sets from Ivy lace and they took 6 weeks to arrive. On arrival one of the sets was wrong. I sent messages and messages only to be ignored. I was polite, asked for updates etc. When I did get a reply it was blunt and offered no explanation. Supposedly a replacement was sent, however when I asked for an update nothing was given. I then asked for some tracking information but this couldn't be given. I am currently waiting for a refund but I doubt il receive one unless I continue to chase and message for months.
I appreciate Ivy lace is a small business, however there is no excuse for poor customer service. I won't be ordering form them again and I wouldn't recommend them to anyone.
Stacey Solomon promotes Ivy lace but for regular customers we are ignored 😔

SCAM COMPANY! DO NOT USE!
I ordered an outfit in December and never received the goods. I have politely emailed, messaged on Instagram and commented on posts with no reply for weeks. Finally got a reply to say that the product was sent to Royal Mail weeks ago however when I asked for the tracking number I was then ignored again. Finally got another reply to say that they would refund - I still have no product or refund! Absolutely horrendous company! I will be reporting to trading standards!

Scam company. Your order will never turn up. Luckily can do charge back through bank

This company is by far the WORST company I have ever ordered anything from, I ordered my little girl some pyjamas in December aware that the turnaround time was around 3 weeks. Almost 2 months later no sign of my order they have took my money and scammed me, Stacy Solomon and Mrs hinch both heavily promote this company but they do not send products out to normal people! Their customer service is abysmal, I started off politely requesting an update on my order via email private message on Instagram and even publicly commenting. I got nothing back for weeks then they suddenly replied with ‘I’ll look and see where the order is’ to then be ignored again for weeks, the final straw was a message from them saying ‘what are your bank details so we can refund’ NO apology NO explanation, oh and NO REFUND! I am now going through the process of trying to get a refund via my bank and I have been in touch with trading standards who are investigating them. They are deleting my comments warning others about the scam on Instagram but still ignoring me. PLEASE BE AWARE AND STAY CLEAR OF IVY LACE.