Ivy Reviews 576

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent locations of the properties, often highlighting their proximity to public transport, shops, and restaurants, making it easy to explore the city. Many people appreciate the well-maintained and spotless facilities, noting the comfortable and spacious accommodations, often equipped with modern amenities and charming details. The service provided is frequently described as attentive and professional, with consumers feeling well-supported throughout their stay. Reviewers also commend the staff for their helpfulness and responsiveness, contributing to a worry-free holiday experience. The overall sentiment is that the company offers beautiful properties in prime locations with outstanding service, making for perfect family trips and relaxing stays.

What people talk about most

Location

Clients share positive opinions on location, consistently praising properties for being charming,... See more

Facilities

Reviewers mention positive feedback about facilities. Customers consistently praise the well-equipped and... See more

Service

Users describe positive interactions with service. Customers consistently praise the attentive, prompt, and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being... See more

Holidays

Reviewers highlight positive aspects of holidays. Many customers appreciate the well-kept properties and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Check in was easy, simply picked up keys at a shop adjacent to the nearest underground station. The property was spotless and nicely equipped. The large windows provided a lovely view of the garden... See more

Rated 5 out of 5 stars

The perfect family trip home! My wife and 2 kids spent the week in London, and this house was the PERFECT homebase for our adventures throughout the city. Our itinerary took us to Wembley, Hyde Pa... See more

Company replied

Rated 5 out of 5 stars

We have used Ivy Lettings for our vacation rentals for the past three years. They are a great company with very attentive service. They also address any needs quickly and efficiently. This is our s... See more

Company replied

Rated 5 out of 5 stars

Our experience with Ivy Lettings began with a google search where we found their website. It was easy to navigate, had vacation rentals categorized by area, with detailed descriptions and good photos.... See more

Company replied


Company details

  1. Vacation Rental
  2. Holiday Apartment Rental
  3. Vacation Home Rental Agency

Information provided by various external sources

We're London vacation rentals experts. All our stays are professionally managed and we pride ourselves on our highly attentive, responsive and personal service, allowing our guests to book with absolute confidence in our carefully selected homes and the service they’ll receive before, during and after they stay with us. Our bookings come as standard with: - Highly responsive service, before & during your stay - 5* hotel grade linen and toiletries - Professional home preparation by Ivy-trained housekeepers - Full management and support during your stay for any issues/questions - Flexible check in/out & luggage solutions free of charge whenever possible We look forward to helping with your stay!


Contact info

4.9

Excellent

TrustScore 5 out of 5

576 reviews

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Rated 5 out of 5 stars

Wonderful stay at Halsey Street

We stayed at Halsey Street for the second year in a row and love this flat. The location is perfect for access to Chelsea and Kensington. An easy walk to Sloane Square, Hyde Park, Kings Rd, Embankment. We used to live in Chelsea so returning here really feels like home. The flat is well appointed and is well suited for families. Ivy Lettings is always a pleasure to work with and we look forward to returning again!

December 2, 2024
Unprompted review
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Reply from Ivy

Dear Angele

Many thanks for your kind words and review!

We’re honoured by your continued choice of our services and delighted to hear you enjoyed another stay with us at Halsey Street. As always, hosting you was an absolute pleasure—a privilege we hope to enjoy again in the near future.

We look forward to hearing from you when the great city calls for another adventure!

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Billing Road property is a gem!

We absolutely loved our stay at the Billing Road property. It is located in a quiet neighborhood (perfect for traveling as a family) that has access to all the amenities you could need! It is a short walk to the underground, supermarket, drugstore, pubs, and restaurants. The home is very clean, wonderfully appointed, and has plenty of space to relax. The kitchen is well supplied with anything you could need to make meals at home. We really enjoyed having a quiet and comfortable place to return to after long days of sightseeing and entertainment.

November 29, 2024
Unprompted review
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Reply from Ivy

Dear Marleen

Thank you for sharing this fabulous review with us!

We’re thrilled to hear Billing Road was to your liking, and it was an absolute pleasure hosting your family during their London adventure. When your travels bring you back to this great city, we’d be honoured to welcome you again for another unforgettable experience.

We look forward to hearing from you and hope you have a wonderful weekend.

Best wishes
The Ivy Team

Rated 5 out of 5 stars

My wife and I have stayed with Ivy…

My wife and I have stayed with Ivy Lettings on five visits to London during the past three years. Every stay has been extremely enjoyable. All the flats are clean and well furnished.
The staff at Ivy Lettings is very attentive to any need and the check-in and check-out procedures are simple and efficient. We look forward to returning very soon!

November 3, 2024
Ivy logo

Reply from Ivy

Dear William

Thank you for sharing this wonderful review with us!

Your kind words have warmed our hearts, and we’re delighted to hear you enjoyed your stay at New Kings Road. As always, hosting you was an absolute pleasure. We’re truly honoured by your continued loyalty over the years and hope to have the privilege of hosting you again in the future.

Best wishes
The Ivy team

Rated 5 out of 5 stars

Donne Place is a well appointed gem in a great area.

Donne Place is a well appointed gem in a great area. We loved the close proximity to wonderful boutique shops, great restaurants and historic pubs, and as well loved being able to walk to Harrods, the Royal Alberta & Victoria museum, Kensington Gardens and Palace and Sloane Square with the Saatchi Gallery. The layout, furnishings and amenities of Donne Place are ideal for relaxing after a long day. A previous reviewer warned about the noise from the Tube, but we were not bothered by the soft regular sound of train wheels on rails coming from beneath the house.

All communications from Ivy Lettings were clear and helpful, making check-in simple and our stay straight forward.

I highly recommend Donne Place and would gladly return.

October 12, 2024
Unprompted review
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Reply from Ivy

Dear Tom

Many thanks for your feedback and kind words!

We’re thrilled to hear that you enjoyed your stay at our Donne Place abode and found the surrounding amenities to your liking. Overall, it was a pleasure hosting you and we’re honoured that you chose us for this trip. When your travels bring you back to the great city, we’d love to welcome your return and look forward to hearing from you.

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Great family home for our week in London

Glendarvon was a great home for our visit to London. It provided us with all the space and amenities we needed for our family of 6. Located close to markets, restaurants, shopping and transit, it made our stay easy no matter what our plans were for the day. The neighborhood was very nice and situated right near the Thames made for nice walks. I would highly recommend this property for any families looking to stay away from the businesses of central London, but situated to get anywhere timely with the bus or rail stations near.

September 30, 2024
Unprompted review
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Reply from Ivy

Dear Kyle

Thank you for sharing this fabulous review!

We’re thrilled to hear that you enjoyed your stay at our Glendarvon Street abode and found the surrounding amenities to your liking. From start to end, it was a pleasure hosting you for this trip, and when you’re ready to return to the great city for another adventure, we’d be honoured to host you again.

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Great Experience at 25B

We very much enjoyed our time at 25B Buckland Crescent. It was quiet, comfortable and very attractive, and at the same time provided easy access to local stores and restaurants as well as the tube. The Swiss Cottage station was a short walk from the front door and we had no problem getting anywhere we wished to go. After a day in the more crowded and noisy parts of London, it was a relief to return easily to a quiet, comfortable and secure setting. We have great memories of our six weeks at 25B and hope to return someday.

October 14, 2024
Unprompted review
Ivy logo

Reply from Ivy

Dear Stephen

Thank you so much for taking the time to submit this wonderful review!

We’re thrilled to hear that you enjoyed your stay at Buckland Crescent and found the nearby amenities to your liking. Overall, it was an absolute pleasure hosting you, and we’re truly honoured that you chose us for your trip. When your travels bring you back to this great city, we’d love the opportunity to welcome you again for an even better experience

Best wishes
The Ivy Team

Rated 5 out of 5 stars

We used Ivy for the first time on our…

We used Ivy for the first time on our trip to London and could not have been more pleased with the service and the location/flat. Communication was great and getting in the unit was easy. I will certainly look for an Ivy option first for future stays.

October 7, 2024
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Reply from Ivy

Dear John

Thank you for sharing this wonderful review!

Your kind words have warmed our hearts, and we’re thrilled to hear that you enjoyed your stay at Ennismore Gardens. Overall, it was an absolute delight hosting you, and we’re truly honoured that you chose us for your trip. When your travels bring you back to this great city, we’d love to welcome your return for another London adventure.

Best wishes
The Ivy Team

Rated 5 out of 5 stars

I have used Ivy lettings for many…

I have used Ivy lettings for many years. I return to London every year and always book through Ivy. Their properties are always in great locations and are clean and well maintained. The property we booked this year was fabulous. Great location, modern, spacious and clean. Ivy are always responsive and helpful.

October 4, 2024
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Reply from Ivy

Dear Julie

Thank you so much for your wonderful review!

We’re thrilled to hear that your stay at St George’s Square II was enjoyable. It’s always a privilege to host you, and we truly appreciate your continued choice in our homes. When your next London adventure calls, we’d love the opportunity to welcome you back for another memorable getaway.

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Stunning

I book accommodation through Ivy every year, for my visits back to the Uk and we have always been very pleased with the accommodation. This year, I particularly loved the apartment. It was in a great location, very close to the tube, walking distance to restaurants and supermarkets, walking distance to central London, close to Parliament etc.
It was very spacious, exceptionally clean, modern and all needs taken into account. We will certainly rebook next year.

September 26, 2024
Unprompted review
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Reply from Ivy

Dear Julie

Thank you for sharing this superb review!

We’re touched by your kind words, and we’re delighted to hear that you enjoyed your stay at St Georges Square II. As always, it was an absolute pleasure having you stay with us and we’re truly honoured for your continued trust in our services. When the great city calls for another adventure, we’d love to welcome your return and look forward to hearing from you.

Best wishes
The Ivy Team

Rated 5 out of 5 stars

congratulations to ivy!

congratulations to ivy!
We had a fantastic stay.
We loved the decoration of the apartment!
the light in the living room and kitchen!
all very well equipped.
In addition, the ivy team is always attentive to helping us with whatever we need

September 5, 2024
Ivy logo

Reply from Ivy

Dear Maria

Thank you for taking the time to submit this wonderful review!

We’re thrilled to hear you enjoyed your stay at Radnor Walk and that the apartment was to your liking. Your kind words regarding our services have warmed our hearts, and we’re honoured that you chose us for your London adventure.

Overall, it was an absolute pleasure hosting you and should your travels bring you back to the great city, we’d love to welcome you again for an even better experience!

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Fabulous Experience at Parsons Green Lane

Absolutely lovely experience staying at Parsons Green Lane during a trip to London. Extremely convenient location with the tube stop just across the street, which allowed us to easily plan daytrips, explore central London with ease and feel part of the picturesque local neighborhood as well. We looked forward to returning to the flat or having a lazy morning in as it was such a comfortable, attractive and clean space. The living space with kitchen and several grocery stores within walking distance made it easy on the occasions we ate in and the separate bedrooms were so comfortable and quiet for alone time. We enjoyed shopping at the boutique stores and walking around in the nearby parks. I went with friends however can picture coming back for a romantic getaway or with my kids as the space and neighborhood is very family friendly!

July 20, 2024
Unprompted review
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Reply from Ivy

Dear Megan

Thank you so much for sharing this wonderful review!

Your experience is our top priority, and we’re thrilled to hear that you enjoyed your stay with us. Parsons Green Lane truly is the perfect base from which to explore the great city. It offers a cosy retreat after a day of adventures, surrounded by fantastic local amenities and must-visit dining options, while the nearby tube stations make exploring further afield a breeze.

Overall, it was an absolute pleasure hosting you, and when the city calls for another escape, we’d be honoured to welcome you back!

Best wishes
The Ivy team

Rated 5 out of 5 stars

Great house

Great house! Clean, spacious, everything we needed. A little far from the most convenient tube station, but not too bad.

August 11, 2024
Unprompted review
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Reply from Ivy

Dear Maren

Thank you for submitting this review!

We’re honored that you considered us for this trip, and we’re delighted to hear you enjoyed your stay at Brackenbury Road. Overall, it was a pleasure having you as our guest, and we hope to welcome you back when the great city calls for another adventure.

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Great location and service

Great location. Only 5 mins to tube and local restaurants. Clean flat. Bonus of small outside space. Surprise but welcome provision of basic cleaning materials and toiletries. Communication from Ivy was excellent and very good on arrival day. Much better service than previous two letting agents we have used.

July 1, 2024
Unprompted review
Ivy logo

Reply from Ivy

Dear Gavin

Thank you for taking the time to share this wonderful review!

We’re honoured that you considered us for this trip, and we’re delighted to hear you enjoyed your stay. Overall, it was a pleasure having you as our guest, and we hope to welcome you back when the great city calls for another adventure.

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Just what I was looking for

I decided to use Ivy Lettings rather than a large online vacation rental company because I was traveling overseas and I wanted to have a local and trustworthy point of contact in case of a problem. The staff at Ivy Lettings was very helpful and attentive in the planning process and I am happy to report that there were no problems before, during or after our stay. I will definitely use Ivy Lettings for future vacation rentals.

June 27, 2024
Ivy logo

Reply from Ivy

Dear Michelle

Thank you for your kind words and wonderful review!

We’re honoured that you considered us for your trip, and we’re delighted to hear you enjoyed your stay. Having you as our guest was an absolute pleasure and we’d love to welcome your return for another London adventure when your travels bring you back to the great city.

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Excellent stay

The property was great, exactly as advertised. Working with the Ivy team was great. They were responsive and helpful.

June 9, 2024
Ivy logo

Reply from Ivy

Dear Jonathon

Thank you for your kind words and wonderful review!

We’re delighted to hear you enjoyed your stay at New Kings Road. Having you as our guest was an absolute pleasure and we’d love to host your next London adventure when your travels bring you back to the great city.

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Ladbroke Walk

Our stay at Ladbroke Walk was great. The location was superb, such a charming area. It sits between two tube stations Holland Park(5 minute walk) and Notting Hill(7 minute walk). There are plenty of restaurants, coffee shops, mini grocers, etc in the area. The booking agents are very helpful ; they were quick to respond to all my questions and concerns. The rental had everything needed including a washer and dryer. The bathrooms are big plus there is plenty of storage. They made sure we had fans(there is no aircon), there was no issue with being hot with windows open and fans running especially at night. It looks like the pictures...very well decorated, clean with a touch of glamour!!! I would recommend others to book.

May 10, 2024
Unprompted review
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Reply from Ivy

Dear Sherie Le

Thank you for taking the time to share this fabulous review!

We truly appreciate your kind words and are delighted to hear you enjoyed your stay at Ladbroke Walk. Overall, it was an absolute pleasure hosting you and we’re honoured that you considered us for your trip. When your travels bring you back to London, we’d love to welcome your return and look forward to hearing from you.

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Wonderful flat in London

Wonderful flat in London. Very kind and responsive host/manager. Would 100% return. Just fantastic all around!

June 1, 2024
Unprompted review
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Reply from Ivy

Dear Brian

Thank you for taking the time to share this wonderful review!

We truly appreciate your kind words and are delighted to hear you enjoyed your stay with us, as it was an absolute pleasure hosting you. When your travels bring you back to London, we’d love to welcome your return and look forward to hearing from you.

Best wishes
The Ivy Team

Rated 5 out of 5 stars

Excellent flat in a great location

Excellent flat in a great location. Seamless service from Ivy Lettings.

May 29, 2024
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Reply from Ivy

Dear Martin

We’re delighted to hear you enjoyed your stay at Embankment Gardens!

It was an absolute pleasure hosting you and we’re honored that you considered us for your stay. Your kind words have warmed our hearts and when your travels bring you back to the great city, we’d love to welcome your return for another London adventure!

Best wishes
The Ivy team

Rated 5 out of 5 stars

Awesome experience

Awesome experience. Beautiful townhouse, very conveniently located and all working in perfect condition, strongly recommended.

May 22, 2024
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Reply from Ivy

Dear Cristobal

Many thanks for your review, we’re thrilled to hear you enjoyed your stay.

It was an absolute pleasure hosting you at our Woodfall Street abode and we’re honoured that you considered us for your stay.

Your kind words have warmed our hearts, and we look forward to hearing from you when the great city calls for another London adventure!

Best wishes
The Ivy Team

Rated 5 out of 5 stars

5+++ Perfect Property, Perfect Location

5 Stars all the way!!!!
The apartment was well equipped, clean and 100% as described and depicted. A+++
The neighborhood is clean and felt very safe.
There are 2 different Underground Lines (Piccadilly and District) at the Earl Court Station which is literally less than a 5 min walk from the apartment. We were able to get everywhere easily.
The Earls Court Tavern is a 1 minute walk from the apartment. (and a TON of other food options as well) We rolled into that pub A LOT! Food and service A+

I will most certainly be using Ivy Lettings when I return to London, so grateful to have found you! :-)

Special thanks to Jennifer for helping us with our self-imposed confusion on our arrival day. THANK YOU!!!!!

May 15, 2024
Unprompted review
Ivy logo

Reply from Ivy

Dear Lesley

Thank you for submitting this wonderful review!

We’re thrilled to hear you enjoyed your stay at Childs Street, your kind words have warmed our hearts.

It's been an absolute pleasure hosting you and we’re honoured that you considered us for your stay. We look forward to hearing from you when the great city calls for another London adventure!

Best wishes
The Ivy Team

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