Ivy Luna Reviews 512

I’m giving 5 stars as the garment I ordered is nice. I will say to order a size bigger as they come up on the smaller size. They have offered to send out a larger size so can’t complain.

THIS COMPANY SHOULD NOT BE TRADING: Shoddy goods, when you want to return the items you have more chance of going to the moon.I eventually sent them back to the delivery address on the label as they would not send any details for return. I did a chargeback on my credit card eventually to retreive my money. BE WARNED.

I bought the long green check dress which is cheap polyester, printed and has a white inside liner which looks terrible.
It is stiff, tight and does not look or flow anywhere like the pictures. - clearly made with AI.
I hope this deters someone from buying it. Customer service so far has been good. Although I haven’t processed a refund with them as yet, still ongoing.

Nice design and good fit. Overall a smooth shopping experience.

Would give a no star rating. AVOID AT ALL COSTS - TOTAL RIP OFF SCAMMERS

customer service is great, really responsive.

Ordered a winter coat. Perfect

Shocking cowboy company. Don’t buy. The website clothing looks amazing but reality is it’s cheap rubbish from China. You have to pay to ship back to Asia. Then the goods don’t get released from customs and they come back to you. The company sends endless emails if you want to return offering discounts. In the end I went for a chargeback on my credit card. The website appears uk but it’s not. There’s a photo of a shop in London which doesn’t exist. Stay well away. I’m sending my rubbish items to the charity shop. It’s seriously awful! Takes months to sort!

BE WARNED cheap,nasty not well made clothing .dont be fooled by pictures. You can not return unless you pay to be sent back to china which dose not say on there returns.They have a shop in london cant send them back there.There trick if to offer you a % off but you won't wear them trust me.STAY AWAY .And if you notice on reviews they only reply back the hand full of happy customers and that's because they give them a gift card for more rubbish.

Great customer service

Company is based in China. Everything is posted from China. You have to return it back to China. The quality of the customer service is non-existent. They are not a registered company in England therefore, they are avoiding tax. Which pretty much gives you a sum up of their ethics? Give the impression that they are A UK company use UK models very prime very proper. However. They are not do not buy from this company. The there are not to be trusted

They made me write a 5-star review so I’d (finally) get a partial refund for a product that didn’t fit.

Avoid this brand like the plague, returns costs you £30+ the entire thing is not worth the hassle.

Getting responses from the customer care team that avoid your enquiry altogether, ignoring your request for a refund and then offering a random £100 credit note instead.

Most bizzare shopping experience

Quality is decent and the fit is true to size. No complaints.

Terrible company. Dresses are cheap trash with one size fits all. I asked to send the dresses back but they offered a replacement so I did that and the new dress was just as bad. They the refused to let me return them and refund me!! Awful people!!

My order came on time and the top looks really cute.

I have bought a very lovely dress and a coat the dress quality is very good. The coat looks nice.

Item was nothing like the picture of what I had ordered, colour was off, material was falling apart and poor quality, the fit was awful and very frumpy. Managed to eventually get a partial refund but annoyingly could not get a full one due to return shipping costs overseas, they would have still been making a very good profit regardless as the item quality was so poor.

Absolutely shocking quality. Nothing like the pictures. I received my piece of rag (£35) immediately returned. Still
2 months later waiting for my refund.

Absolutely appalling quality and customer service. So disappointing.