The initial ordering was very knowledgeable and helpful. Sent the correct part, but it was damaged on arrival. Within one day they sent out a replacement. It arrived in two days in perfect cond... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Paid almost $4k for a Mr Cool system. They were paid immediately (4/1/26), the next day got an email saying the system was shipped, but no freight company or tracking number provided. Waited till 4/6... See more
Got it delivered swiftly, and installed successfully along external in-take air PVC pipe by my HVAC man, fired up well as expected, and runs significantly quieter - just a few hours! It keeps the... See more
18k mini split Easy Pro. 2nd Ingram purchase and coulld not be more pleased with the level of service and exceptional products we received. Yes, one could purchase elsewhere but Ingrams goes th... See more
Company details
About Ingrams Water & Air
Information provided by various external sources
We are a family owned heating and air conditioning company.
Because my name is on the business, I work hard to make sure you get the best possible shopping experience. I look forward to hearing your comments.
Because my name is on the business, I work hard to make sure you get the best possible shopping experience. I look forward to hearing your comments.
- Doug Ingram
(Founder and CEO)
We'll Be Here If You Need Us
Written by the company
- Quality Products
- Name brand heating and air conditioning equipment with some of the best warranties in the industry!
- Affordable Prices
- When businesses get greedy, customers pay. And that's not what we're about! We offer some of the lowest prices available on heat and air conditioner systems, because we believe God called us to help those who need it.
- Lifetime Tech Support
- Call us at any time for FREE technical support right over the phone.
Contact info
50 Remington Way, 42051, Hickory, United States
- 800-360-1569
- support@iwae.com
- iwae.com
4.3
Excellent
11K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad delivery performance
Took 2 days to get the item I needed price and 3 days to ship item after ordering. I have still not received item yet. Victoria customer service has been good.
December 14, 2023
Igram water and air mini split…
Igram water and air mini split purchase. The website information on the products were really good and making selection easy. The unit shipped on time with appropriate shipping information
October 18, 2023
Paul and Lindsey were extremely…
Paul and Lindsey were extremely helpful. Excellent customer service.
December 15, 2023
Always so friendly and helpful
Always so friendly and helpful, easy to install. Ww have two from them and love them
December 14, 2023
happy with purchase
good prices, good service, fast delivery and easy to work with. the no-vac line sets have saved me time and money. great product.
December 12, 2023
Excellent Service and perfect fit.
December 1, 2023
part came in, well packaged, no issues and great that it was the right part and I did not have to return it
The online ordering did not go so well, for some reason would not allow completion of order, but once I called and ordered by phone all went smoothly.
December 12, 2023
Had a unit delivered damaged
Had a unit delivered damaged. Ingrams had another one on its way within 48 hours. They are great. Ive enjoyed my service so much I referred 3 people to them already.
December 12, 2023
Great service.
Your salesman Matt was very helpful with my questions. His recommendation on products you carry made my decision to easy. Also great price on the product I purchased.
December 11, 2023
People that know what they're selling !!!
Salesperson I spoke to (Ken Helton) was very knowledgeable and very informative, helped me with all my questions/concerns... really knew his product....
December 12, 2023
No problem experience.
Easy on line ordering and fast delivery. Packaging was undamaged and all inside was undamaged also.
December 12, 2023
The immediate filling and shipping of…
The immediate filling and shipping of my order.
December 12, 2023
Great customer service
Great customer service. great shipping. Still need to hook it up. Good pricing.well made product. Thanks again. From Patrick Selle
December 12, 2023
Knowledgeable sales staff and good…
Knowledgeable sales staff and good prices - needed an HVAC unit for a three car garage/shop that I am building. I can contacted Ingrams after a friend got a unit from them and recommended them. They helped me decide on a MR Cool 24K unit and shipped it very quickly.
Looking forward to working in a heated and cooled shop early next year.
December 12, 2023
Easy to order and in-stock
I ordered a necessary part for our hvac unit, specifically an electric coil. When I had a small issue ordering online, I called the company directly and was able to order my part. The part even arrived earlier than expected.
December 1, 2023
Highly Recommend
Great tech support and customer service. Easy to work with. Highly recommend.
December 1, 2023
Easy website shopping great selection…
Easy website shopping great selection lightning fast shipping
December 7, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.