I had an NHS appointment with a ENT doctor who made multiple basic errors. That department is overworked but that’s no excuse for not bothering to check notes or scans. Anyway I look for review... See more
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See what reviewers are saying
I have had poor service with a private Doctor based in Harley St. So I went online to check his feedback on "I Want Great Care". He has 137 reviews, there are stars left for - Recommend, Listening, an... See more
This webiste is open to fraudulent reviews both good and bad. Whoever posts a review, an email and phone number but VERIFICATION should take place. It doesnt. Thus, worked with a racist staff member o... See more
I arrived half an hour early this morning for visit one of the Modify study at OCDEM. I was greeted at the entrance and was happy to see the Covid safety processes being followed in full. Both Nicky a... See more
Company replied
Contact info
Southill Barn, Southill Business Park, Cornbury Park, OX7 3EW, Charlbury, United Kingdom
- 01993 869232
- support@iwantgreatcare.org
- iwantgreatcare.org
2.2
Poor
105 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They don't want to publish negative reviews
I had a very bad experience with a neurologist, who misdiagnosed my brain tumour for a migraine, and refused to let me have an IMR for over a year.
They refused to publish my review because - hold on - it was too late! Yes it took me over 6 months to be able to speak and write again after brain surgery.
Bottomline it looks like they don't want to publish negative reviews. There must be some conflict of interest somewhere in their setup.
It's very shameful.
November 17, 2020
Unprompted review
Reply from iWantGreatCare
Dear Clementine
Thank you for taking the time to contact us, under what must have been very difficult circumstances, we sincerely hope that you are recovering well and send you our very best wishes.
With regards to your experience we would like to look into the specific example and offer you an explanation as to why the review was not published. Please can you email support@iwantgreatcare.org with the name of the clinician for whom you left a review, the date of the review and the reference on your email confirmation. If you have a copy of the confirmation email please include a screen grab from that . We will be more than happy to look into this matter.
There are occasions when a review would not be published linked to certain offensive words that would not pass moderation.
Wishing you a speedy recovery and the very greatest of care.
iWantGreatCare Support Team
A reliable site to review healthcare
I have left a couple of reviews on this site. The process was quick and allowed me to help other patients in the future.
Whilst I see that others have had problems getting their reviews published, my reviews have remained on the site - even though unfortunately I left a less than stellar review about a dismissive doctor whose communication skills need improvement!
Thank you for a very useful site.
October 19, 2020
Unprompted review
Reply from iWantGreatCare
Thank you so much for sharing your experience of the iWantGreatCare website. All reviews whether positive or negative are published the only reason a review would not be published was if it contained offensive language or the reviewer did not provide their email address for validation purposes.
We hope that you will continue to use our service for the benefit of others to read impartial reviews. Clinicians value the feedback of their patients whatever the viewpoint.
Possibly personal medical data harvesting company
In my opinion this company is a data harvesting site under the guise of a review site, they ask very personal intrusive medical questions (irrelevant to the purpose of the site) in order to leave a review. The review is then not published. Is your personal medical data then sold on???. I left several honest reviews for a GP and each one was never published. I smell a rat here.
October 16, 2020
Unprompted review
Reply from iWantGreatCare
We are so sorry that you have had a negative experience of our service. We would be very happy to look into the specific examples of your experience and offer an explanation as to why the reviews were not published. Please email support@iwantgreatcare.org and we will be happy to help.
To address your concerns around data collection please view our privacy policy at the bottom of the homepage or via these links here.
https://www.iwantgreatcare.org/information/privacy-policy
https://www.iwantgreatcare.org/information/privacy-policy#section-How-we-obtain-your-personal-data
These policies explain what data is collected and the reason why it is collected for feedback purposes to the clinician or medical establishment.
All reviews require an email address for validation purposes.
We hope that this will go some way to address your concerns
Wishing you great care
iWantGreatCare Support Team
Better to be Independent
I was amazed that all the reviews of the surgeon I am interested in were five star. How could that be? In the ral world you do not encounter this much at all unless there is an ulterior motive. Who are the paymasters of iWant Great Care? Could they not reflect on the increased value of their product if they became truly independent-minded for the benefit of patients?
October 5, 2020
Unprompted review
Reply from iWantGreatCare
Hello John thank you for your feedback, it's important for us to receive this.
I am sorry that you are questioning the number of 5 star reviews your consultant has received from other patients and the impartiality of our service. The purpose of the iWantGreatCare website is to make health care open and transparent for all to benefit from. I can assure you that all reviews are published, irrespective of their score and whether they contain positive or negative sentiments.
Thank you for your feedback on the service we provide, our aim is to enable better healthcare for all.
Best wishes
The iWantGreatCare Support Team
Modify visit one OCDEM OUH
I arrived half an hour early this morning for visit one of the Modify study at OCDEM. I was greeted at the entrance and was happy to see the Covid safety processes being followed in full. Both Nicky and Karyna were excellent in getting the information they needed in a truly polite, professional manner. They put me at ease throughout the entire time I spent with them. They explained what was going to happen at each step and were able to answer all the questions I had. Brilliant team. Well done. I cant wait for the next appointment for the MRI next week.
August 25, 2020
Unprompted review
Reply from iWantGreatCare
Nigel we do hope that you are doing well since your appointment in August.
Thank you so much for using the services of iWanrGreatCare and pleased that you had a positive experience of your healthcare treatment.
Please continue to use our service and provide healthcare professionals with impartial patient feedback which they appreciate enormously.
With our very best wishes
iWGC Support Team
Not a fair site to use, only 5 star ratings are left any 3 star or under are removed from this site.
They only publish the good reviews. As another couple of reviewers have said. I had seen some poor reviews that I’d read and avoided a particular GP. I wrote a review about surgery about 9 months ago and it was showing, as a 2 star review. I saw it published. Then when I went to write another review on a different GP a five star one. The 2 and 5 star were both visible a week later.
Then I had a really bad experience at the surgery, before the lockdown and the assistant practice manager was awfully rude so I wrote my review only giving 1 star to the surgery. I’m a carer and a patient there and when it was anything to do with the person I cared for I seem to get a barage of questions like the lady referring to herself as assistant practice manager. As I did not want to give this person intimate details I was refused an appointment, so had to see the Dr I was avoiding who had moved there from a near by surgery, and it turned out to be a disaster as I’d guessed it would be.
Funnily when I went to write a thanks to everyone at the same GP surgery, later and when I checked every single one of the three star or lower reviews had been removed, apparently GP’s can ask to have poor reviews removed.
So, IWantGreatCare is actually not a true reflection of how patients feel.
It’s awful. It seems the GP’s as far as these reviews are concerned only want the good ones on there, this site does not keep mediocre or poor reviews. What purpose could it be serving by providing only good reviews and removing all but one three star or lower ratings.
This is not a fair website as the people who pay to run it can have just the reviews they like displayed.
Thanks for the reply which actually has no truth in it. Write professionally???
You don’t even know what I do or my education and profession and yet you are making assumptions. That says it all.
You really don’t have to justify removing bad reviews when asked to do so from paying customers. It’s a free service for patients so why would you keep the reviews your pay masters want removed. You are a business run only for profit. What else could we expect?
You certainly do not provide a fair service so people can get great care, your pay masters are the ones who are on there and can choose to have the truthful ones which are 1, 2 or 3 star reviews, removed at will.
Have you ever thought how any GP or Surgery can maintain a perfect 5 stars. Year on year for the last 10, 15, or 25 years. You’ve now stopped showing old reviews and just have a years worth, presumably so a pattern can not be detected. Clever stuff, but it fools no one. I do not believe and nor would anyone believe the surgery and each member of clinical or administrative staff always get everything 100% perfect.
Just think for yourselves I’ve been and will remain with my GP because they are good most of the time, but not 100% of the time on the odd occasion things go wrong. Not according to your reviews.
It’s amazing how the reviews remained on there for months and one fine day they disappeared. A bit odd to say the least.
June 28, 2020
Unprompted review
Reply from iWantGreatCare
Hello Punam Gill I am sorry that you have received variable service from your GP practice and that you are questioning the validity of our website.
The purpose of the iWantGreatCare website is to make health care open and transparent for all to benefit from. All reviews are published, whether they contain positive or negative sentiments. As part of our terms and conditions in order to publish a review a valid email is required to verify the reviewer, all reviews go through a moderation process to ensure no offensive language is used then they are published to the site. At no time are reviews removed from our website. all historical reviews are available to view. There is a button at the top right where it says 'Reviews' and details the number of pages to click on to show all reviews rather than just the last 12 months.
Copy as follows: Showing reviews for the last 12 months, Show all reviews
If you feel there is a requirement to feedback negatively on treatment you or a family member have received then you are at liberty to do so in a professional way and the review will be published. If you require any guidance on how to position your review please email support@iwantgreatcare.org. If you wish iWGC to look into the particular GP practice you refer to please email us at this address.
Thank you for your feedback on the service we provide, our aim is to enable better healthcare for all.
Best wishes
The iWantGreatCare Support Team
No one can be trusted if they have 50+ 5 star reviews, and no 4 out of 5 reviews, whether buying a product or, as in this case reviewing a consultant!!
A consultant who I have seen 6+ times over the last 6 years is not perfect and 'listening' is certainly not 5 out of 5 stars......... so how surprised was I to find that he has 5 out of 5 stars 50+ times, with no scores below. Common 'I want great care', pull the other leg!!!!!!
May 14, 2020
Unprompted review
Reply from iWantGreatCare
Hello Nick I am sorry that you are questioning the validity of reviews your consultant has received from other patients. The purpose of the iWantGreatCare website is to make health care open and transparent for all to benefit from. All reviews are published, whether they contain positive or negative sentiments. If you feel there is a requirement to feedback negatively on treatment you or a family member have received then you are at liberty to do so in a professional way and the review will be published. If you require any guidance on how to position your review please email support@iwantgreatcare.org. Thank you for your feedback on the service we provide, our aim is to enable better healthcare for all.
Best wishes
The iWantGreatCare Support Team
Eye Surgery
I recently elected to have private surgery for my failing eyesight at the McIndoe Centre, East Grinstead.
The operation was carried out by Dr. Gok Ratnarajan and involved the removal of cataracts on both eyes and implanting two eyestents for treatment of glaucoma.
The results have exceeded expectations and I can once again see
colours, read without glasses and generally feel more confident tackling any task involving eye functions.
The surgeon, Mr. Gok Ratnarajan, was very professional and highly skilled explaining everything to my complete satisfaction.
I can recommend him and his team at the McIndoe Centre without
the slightest hesitation.
After the operation I have had two follow up appointments and the entire experience has been beyond reproach.
N.J.Khambatta
February 28, 2020
Unprompted review
Reply from iWantGreatCare
Hello Mr Khambatta
Thank you so much for leaving iWantGreatCare a 5 star review on Trust Pilot, it's very much appreciated.
You may wish to leave your review on the iWantGreatCare website both for the Consultant Dr. Gok Ratnarajan the hospital McIndoe Centre, East Grinstead if you haven't done so already. I've added the links below so that you can go straight to their pages:
https://www.iwantgreatcare.org/doctors/mr-gokularaj-ratnarajan
https://www.iwantgreatcare.org/hospitals/the-mcindoe-centre
Our aim at iWantGreatCare is to provide an impartial review service for the benefit of patients, Clinicians and Medical establishments.
With our very best wishes for a speedy recovery from your recent operation.
iWantGreatCare Marketing Team
New Knee
Recently I had a total knee replacement at New Hall hospital, Salisbury. Before my operation my surgeon, Mr David Cox, explained what would happen and answered fully any questions I had. My surgery was almost pain free, so totally different from my experience with my other knee replacement in another hospital. Mr Cox and his team were friendly, reassuring and caring at all times. I have since had two follow up appointments with Mr Cox and have been very impressed with how efficient the system is at New Hall.
My surgery has been very successful and I have no hesitation in highly recommending Mr Cox and the staff in New Hall hospital.
February 20, 2020
Unprompted review
Reply from iWantGreatCare
Hello Frances
Thank you so much for leaving iWantGreatCare a 5 star review on Trust Pilot, it's very much appreciated.
You may wish to leave your review on the website both for the Consultant Mr David Cox and the hospital if you haven't done so already. I've added the links below so that you can go straight to their pages:
https://www.iwantgreatcare.org/doctors/mr-david-cox
https://www.iwantgreatcare.org/hospitals/new-hall-hospital
Our aim at iWantGreatCare is to provide an impartial review service for the benefit of patients, Clinicians and Medical establishments.
With our very best wishes for a speedy recovery from your recent operation.
iWantGreatCare Marketing Team
King George hospital surgeon Mr…
King George hospital surgeon Mr Pittathankal. Had a hernia operation on 29th January 2020 was well looked after and cared for from the minute I got there to the minute I left from all staff in theatre, recovery and ward couldn't ask for more care and would highly recommend this hospital thank you to everyone
Lisa.
February 19, 2020
Unprompted review
Reply from iWantGreatCare
Hello Lisa
Thank you so much for leaving iWantGreatCare a 5 star review on Trust Pilot, it's very much appreciated.
You may wish to leave your review on the website both for the Consultant Mr Pittathankal and the King George hospital if you haven't done so already. I've added the links below so that you can go straight to their pages.
https://www.iwantgreatcare.org/doctors/mr-antony-pittathankal
https://www.iwantgreatcare.org/hospitals/king-george-hospital
Our aim at iWantGreatCare is to provide an impartial review service for the benefit of patients, Clinicians and Medical establishments.
With our very best wishes for a speedy recovery from your recent operation.
iWantGreatCare Marketing Team
The site that allows false reviews of a doctor.
This site is for patients and health professionals. Well what kind of site allows a review of a Dr who lied about a patient and made false accusations etc about a patient which left the patient more unwell because of what was said about the patient. When a Dr or health professional has done wrong in there job then other people who review these people should be made aware of this Dr or health professional so they know what to expect if they are able to keep their job even though they should be sacked though. Reviews should be removed if the Dr or health professionals have done wrong and currently there is a review of a Dr that has done just that told lies etc, so the review should be removed from the site. ASAP
February 16, 2020
Unprompted review
Reply from iWantGreatCare
Dear 'A' I am sorry to hear of your experience . The purpose of the iWantGreatCare website is to make health care open and transparent for all to benefit from. All reviews are published, whether they contain positive or negative sentiments. If you feel there is a requirement to feedback on detrimental treatment your or a family member have received then you are at liberty to do so in a professional way and the review will be published. If you require any guidance on how to position your review please email support@iwantgreatcare.org. Thank you for your feedback on the service we provide, our aim to enable better healthcare for all.
Kind regards
The iWantGreatCare Support Team
I found this a great way to share open…
I found this a great way to share open and honest feedback on a particular surgeon, enabling others to have comfort in the individual / support teams who underpin their work.
In my case Mr. Arifullah Khan at Leighton Hospital in Crewe: Skilled and compassionate - a genuine nice gentleman.
December 6, 2019
Unprompted review
Reply from iWantGreatCare
Hi Ian
Thank you for your review and positive feedback I'm delighted to hear that you had such a positive experience with your surgeon. We know that it means a lot to our Consultants to receive positive and helpful feedback and inspires their work further.
Thanks again for taking the time to review us on Trustpilot.
With our very best wishes
Marketing Team
iWantGreatCare
Cataract op
I had a cataract op in
I had a cataract op in
I had a cataract op in October, performed by Miss Alison Rowlands, and I am so pleased with the results. It was as though I had been wearing sun glasses for years and suddenly took them off! I cant thank her enough. She was so pleasant, friendly, competent, she made me feel relaxed and confident in her and I had no fear of the op. Also, I must say the team in the theatre were wonderful too, so reassuring which must in part due to the lovely atmosphere. When I was first diagnosed for the op, I was given the choice of 4 different hospitals by the NHS I choose The Spire Murrayfield in Thingwall, Wirral but I think Miss Rowlands also works in
Arrowe Park. I would recommend her to anyone.
November 6, 2019
Unprompted review
Reply from iWantGreatCare
Dear Anna
Thank you for your review I'm delighted to hear that you had such a positive experience and that your sight has greatly improved.
Would you like to leave a review for your Consultant and give them feedback they will be delighted to receive?
You can do this by going to https://www.iwantgreatcare.org/doctors/miss-alison-rowlands-1
and adding your review to Miss Rowlands profile on iWantGreatCare.
With our very best wishes
Marketing Team
iWantGreatCare
A great service to find and review care
A great service! A truly honest and reliable source of healthcare reviews. I can speak from experience, iwantgreatcare does not remove reviews on request (unless there is a legitimate reason) or accept money for review removal (as some below have implied). I have used multiple times to search for and review care and some of my colleagues have used the service for years.
October 23, 2019
Unprompted review
Reply from iWantGreatCare
James thank you so much for your feedback on the service we provide. Our aim is to make health care open and transparent for all to benefit from. It's great to know that you have found our site useful when looking for health care.
Keep searching!
With very best wishes
The IWantGreatCare Team
Account blocked
Dear Sirs,
Sorry to trouble you!
My name is Luigi Pancione. I think my account is blocked. Could you restart my account please?
My patients are not able to write a review.
Best Regards
Luigi Pancione
October 10, 2019
Unprompted review
Reply from iWantGreatCare
Dear Luigi
Sorry to hear that your patients are experiencing issues posting a review.
To ensure that this is dealt with appropriately, an issue has been raised with the iWantGreatCare support team at support@iwantgreatcare.org who will help you with this.
Kind regards
The iWantGreatCare Support Team
Thankyou for returning me to fitness again
A big thankyou to Mr Ben Spiegelberg and his team for my recent successful knee replacement at St Albans Hospital. I am very grateful to be able to return to helping with conservation activities, birdwatching, hiking and a normal life. He, the wonderful nurses and the physiotherapists took time to reassure me and answer my questions at every stage, which made it much easier to return to an active life.
Sue Frearson
October 4, 2019
Unprompted review
Reply from iWantGreatCare
Dear Sue
Thank you for your feedback and it is great to hear that you received such great care and a positive outcome from your knee replacement. To ensure that Mr Ben Spiegelberg and his team receive the positive feedback, please post your feedback on https://www.iwantgreatcare.org/doctors/mr-ben-spiegelberg .
Kind regards
The iWantGreatCare Support Team
I want great care appear to have…
I want great care appear to have suddenly, within the last 5 days, removed the majority of negative reviews of doctors on their site. This must total 100s of reviews.
I have only ever left a couple of good reviews of doctors on the site but the bad reviews did provide a warning about who it would be less advisable to see. I can imagine iwgc do not publish and/or do remove alot of bad reviews due to libel law but to remove the majority of the historical bad reviews seems to defeat the purpose of the site.
September 10, 2019
Unprompted review
Reply from iWantGreatCare
Dear Kath
Based on user feedback, all reviews without comments are no longer displayed to make it easier to navigate pages when doctors, hospitals etc have lots of reviews (to avoid what looked like lots of blank reviews in some cases).
Feedback from the past 12 months is also now only displayed to ensure that patients have access to the most recent reviews.
However, this has not changed the overall rating or the count of reviews - a doctor's average star rating will still take into account any ratings that are no longer displayed.
[Update 4th October 2019] This week we have made older reviews with free text comments accessible. Our aim is still to focus on the most valuable reviews - i.e. reviews from the last 12 months with free text comments, however, we recognise that being able to view reviews older than this is of value to patients.
Kind regards
The iWantGreatCare Support Team
Hip Replacement
An elderly patient, I had a hip replacement in 2007, which became loose and painful as a consequence. I had revision surgery at Treliske Hospital, Truro, under Mr.Dan Williams, which eliminated the pain. The operation and recovery were, to my surprise, quick and pain free. In late 2018 similar pains returned, causing walking difficulties, and after two X-rays, I met Mr Williams again. In fact the pains were caused by my ankylosing spondulitis and not the replacement prosthesis, which was functioning properly. I am grateful to Mr.Williams and his team for a completely successful operation.
August 5, 2019
Unprompted review
Reply from iWantGreatCare
Dear David
It is great to hear that you received great care. To ensure that M Wiliams and his team receive the positive feedback, please post your feedback on https://www.iwantgreatcare.org.
Kind regards
The iWantGreatCare Support Team
Share my experience with Ultra Sound Examination
what a grate experience I had with Dr Pelz regarding an ultrasound scanning machine, very painless test which I experienced and Dr Pelz was more helpful, assisting me by explaining me how the machine worked, how the machine create images of organs and structures inside my body really i enjoyed the test
July 25, 2019
Unprompted review
Reply from iWantGreatCare
Dear David
It is great that you received such fantastic care from your doctor. To ensure that Dr Pelz receives the positive feedback, please post your feedback on https://www.iwantgreatcare.org.
Kind regards
The iWantGreatCare Support Team
THYROID OPERATION
So pleased with my Thyroid Op that Dr Jeddy done no pain after only slight discomfort and the scar has been healing so well you can hardly notice. Thank you Dr Jeddy.
Mrs Brooks
June 3, 2019
Unprompted review
Reply from iWantGreatCare
Dear Diane
It is great that you received such fantastic care from your doctor. Please post your feedback on https://www.iwantgreatcare.org to ensure that Dr Jeddy receives the positive feedback.
Kind regards
The iWantGreatCare Support Team
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