I had an issue with their 2-authentication system not sending a code in a timely manner. I let them know. They responded very quickly. It's obvious they pay attention to their customers. Refreshin... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The system of keeping track of my own email name url works seamlessly and inexpensively to keep track of MY own url where I publish my photo blog. I had quite a burp in keeping track of my blog only b... See more
User interface on the website is amazing. Customer service, in the rare event that you need customer service, is blisteringly fast and always on point. I wish the whole damn world ran as well as iwa... See more
I purchased my domain through this platform, and the entire process was seamless from start to finish. The interface is clean and easy to navigate, and domain setup was fast and straightforward. Even... See more
Company replied
Company details
Information provided by various external sources
500+ domain extensions, 100+ plugins, and the best support team on the planet. We've been changing the domain industry since 2008, and we're only getting started.
Contact info
New Zealand
- help@support.iwantmyname.com
- iwantmyname.com
4.0
Great
281 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 5% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am client at iwantmyname since 2016…
I am client at iwantmyname since 2016 without any problems, smooth and easy handling. Safe and no brainer beside the normal phishing attempts you ll get always on any domainserver. Good, professional and secure.
September 26, 2025
Unprompted review
I emailed for help
I emailed for help, and they not only helped to explain what my domain issue/problem was, but they also fixed it themselves.
September 25, 2025
Unprompted review
Nag!Nag!Nag
Nag!Nag!Nag! I first received notice that my domain registration would be ending in 42 days. Within a week I started receiving multiple emails about renewing. Even after I renewed (a month early just to end the nag emails) I still received numerous nag emails. For almost 2 weeks in early September 2025! Next year I will be looking for a new vendor!!!
September 5, 2025
Unprompted review
Unexpected joy
The iwantmaname support team works fast, uncomplicated and unbureaucratic. They solved my troubles within 48 hours to my full satisfaction. Great!
September 9, 2025
Unprompted review
All lies.. Avoid, they are not what they used to be
Despite responding to my last review and promising to contact me... They didn't.... Shocker
So in the end had to get my bank to do a charge back from the money they took from me.
September 2, 2025
Unprompted review
Great service from iwantmyname
Great service from iwantmyname. Very easily to choose and setup a domain name with their website. Step by step and then you own your own domain name for you website. I highly recommend to anyone.
August 28, 2025
Unprompted review
Reply from iwantmyname
Thank you for your 5-star review and kind recommendation! We’re delighted to hear that choosing and setting up your domain was easy and straightforward with iwantmyname. Our team is always happy to support and make the process as smooth as possible for you.
Reply from iwantmyname
Thank you for your 4-star review! We’re glad to hear everything went smoothly and that our support met your expectations. If there’s ever anything more we can do to make your experience a 5-star one, we’d be happy to hear your feedback.
Extremely slow customer service
Extremely slow customer service. Their website makes it look like they are based in New Zealand but they are not. I have reached out multiple times over the last 6 days and have not heard from them in 5 days. Issue is still unresolved and urgent.
August 27, 2025
Unprompted review
Reply from iwantmyname
Thank you for your 4-star review and for sharing your experience with iwantmyname. We’re happy to hear it’s been a good experience, and our team is always here to support you whenever you need us. If there’s anything we can do to make your experience even better, we’d love to hear your thoughts.
Good communication and helpful
August 18, 2025
Unprompted review
Reply from iwantmyname
Thank you for your 4-star review! We’re really glad to hear you found our team’s communication clear and support helpful. If there’s anything more we can do to make your experience a 5-star one, we’d love to hear your feedback.
The process of purchasing the domain…
The process of purchasing the domain and configuring the appropriate DNS entries was smooth and intuitive.
August 12, 2025
Unprompted review
Reply from iwantmyname
Thank you for your 5-star review! We’re so pleased to hear that purchasing your domain and setting up the DNS entries was smooth and intuitive. The team is always happy to support and make the process as seamless as possible.
Longtime User Tip: Keep Your Primary Email Update
I've been using iwantmyname for many years and have always appreciated the service. Recently, I missed a renewal reminder because my account was still linked to an old email I no longer check regularly. Unfortunately, reminders weren’t sent to my secondary email, so I didn’t realise my domain had expired until I logged in—thinking the renewal was due at the end of August (was July).
Totally fair to say this was mostly on me, and I’ve now updated my account to use an active email.
That said, a simple SMS, something like “Your account is expiring in 15 days, just checking you got the email reminder”. Would’ve been a great backup.
If you're a longtime user like me, make sure your primary email is current to avoid missing important notices. iwantmyname continues to be my go-to, and I’m not planning to switch anytime soon.
August 12, 2025
Unprompted review
Reply from iwantmyname
Thank you for taking the time to share your thoughtful feedback and for being a loyal user for so many years. We’re glad to hear iwantmyname continues to be your go-to, and we completely understand how easy it can be to miss a reminder when an email address isn’t current. Updating your primary email, as you’ve done, is the best way to stay on top of renewals and we truly appreciate your suggestion about SMS notifications, which we’ll take into consideration as we keep improving our reminder system. We’re always here to support you, and we’re grateful for your trust in us.
Reply from iwantmyname
Thank you for your 5-star review! We’re delighted to hear that our team was quick, clear, and helpful in resolving your issue. The team is always happy to support and make sure things run smoothly for you.
Was great before the pandemic
Was great before the pandemic. Then they started raising prices every year after COVID was over. They need to let customers know that they’ll be auto-charged a full month before domains are set to expire - not good if you’re planning on discontinuing service.
August 15, 2025
Unprompted review
Reply from iwantmyname
Thank you for sharing your honest feedback with us. We’re glad to know you’ve valued our service over the years, and we understand your concerns around pricing and the timing of auto-renewal charges. Transparency is important, which is why our system renews domains slightly ahead of the expiry date to ensure there’s time to resolve any billing issues and avoid interruptions. That said, your point about clearer communication is well taken, and we’ll review how we can make this process more straightforward for customers planning changes. We appreciate your trust and continued feedback it helps us improve.
I want to share my experience with the…
I want to share my experience with the IWantMyName support team. I was overcharged, but when I emailed them for help, their response was very fast, and they quickly resolved the problem. I’m very happy with their service. Unlike others who take a long time or sometimes never reply, I felt safe and confident using their support. Thank you so much!
here is my case August 5, 2025 - Invoice #34800646
August 5, 2025
Unprompted review
Reply from iwantmyname
Thank you for sharing your experience with our support team. We’re glad we could quickly resolve the overcharge and provide you with the prompt assistance you deserve. It’s wonderful to know that our responsiveness helped you feel safe and confident when using our services.
We truly value your trust in iwantmyname and appreciate the opportunity to assist you. If you ever need help again, please don’t hesitate to reach out we’re always here to support you.
Perfect Experience for My Artist Website
I purchased my domain through this platform, and the entire process was seamless from start to finish. The interface is clean and easy to navigate, and domain setup was fast and straightforward. Even as an independent artist managing my own site, I had zero issues. Highly reliable service—I'll definitely keep using it. Hope your peace, by eighthmind ★★★★★
August 7, 2025
Unprompted review
Reply from iwantmyname
Thank you for your wonderful feedback. We’re delighted to hear that your domain purchase and setup went smoothly, and that our platform’s clean interface made the process easy for you. It’s especially rewarding to know that we could provide a seamless experience for you as an independent artist managing your own site.
We truly appreciate your trust in our service and look forward to supporting your online presence for many years to come.
I am a long time user of iwantmyname.
I have purchased domain names from iwantmyname for at least 10 years. I find the entire process from searching for names, to maintaining them, to pointing the name to my website very easy. I am not a professional and know nothing about DNS settings. Every time I have had a question I received a response very quickly. I am very satisfied with everything about iwantmyname.
August 4, 2025
Unprompted review
Reply from iwantmyname
Thank you for being a valued customer for over a decade. We truly appreciate your loyalty and trust in iwantmyname. It’s wonderful to hear that our platform has made domain management simple and straightforward for you, and that our support team has been able to assist you quickly whenever needed. Your satisfaction is our priority, and we’re honored to have played a role in your online journey.
We look forward to continuing to serve you in the years ahead.
Absolutely top level service all the…
Absolutely top level service all the time.
July 30, 2025
Unprompted review
Reply from iwantmyname
Thank you for your wonderful feedback. We’re thrilled to hear you consistently experience top-level service from us. We’re always here to support you with anything you need.
Not what they used to be.
I wondered why the messaging from iwantmyname changed. The poorly worded reminders for example. The vibe is not the same as when I started using the company years ago. So I Googled and discovered it was sold and is no longer with the original New Zealand owners. Thought so. The ‘new’ website also sucks. My next step now is to find another register.
August 1, 2025
Unprompted review
Reply from iwantmyname
Thank you for your honest feedback. We appreciate your loyalty over the years and understand that changes can impact your experience. Your comments about communication and the website have been noted and will be shared with the team. We’re committed to continuous improvement and hope to regain your trust. If you have specific concerns, please feel free to reach out to us directly.
Excellent customer service
I had an issue with their 2-authentication system not sending a code in a timely manner. I let them know. They responded very quickly. It's obvious they pay attention to their customers. Refreshing to see in this day and age.
July 29, 2025
Unprompted review
Reply from iwantmyname
Thank you for your positive feedback. We’re glad our team responded quickly and addressed the 2FA issue you experienced. We appreciate your recognition and are committed to staying attentive to our customers’ needs. If you need any further assistance, we’re here to help.
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