i-Wardrobes London Reviews 54

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

An excellent service, and a fantastic customer service and product. We did a fitted wardrobe, very happy with the product, and Alex was very professional, provided great response and advice. All was d... See more

Rated 5 out of 5 stars

Had a complex wardrobe unit created in the bedroom (covering 2 walls) and a bespoke fully fitted kitchen done by Tailoredkitchens and I-wordrobes (same people running both). I am extremely happy w... See more

Rated 5 out of 5 stars

iWardrobe visited our house to measure up the space and talk us through their ideas. They have a great selection of finishes to suit every taste and budget. We then received a first design iteration w... See more

Rated 5 out of 5 stars

Very impressed with iwardrobes. Alex was an excellent representative. Everything was swift and time was spent understanding our requirements. All emails were responded to as a matter of urgency and al... See more

Company details

  1. Fitted Furniture Supplier
  2. Bedroom Furniture Store
  3. Furniture Manufacturer
  4. Furniture Store

Written by the company

iwardrobes.co.uk -Bespoke wardrobe manufacturer, fitted built in wardrobes, walk-in closets and storage solution specialists.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

54 reviews

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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Be AWARE. Stay AWAY from these cowboy traders

Clear case of "Over promise - under deliverer"
I had a terrible experience with this firm. After a couple of visits we agreed on a bespoke wardrobe layout pending technical drawings. They made me pay a deposit and after that they sent me drawings that departed from our requirements and agreement. The drawings displayed massive gas between drawers and panels. As big as 100mm. They tried to explain that due to the fact that the wardrobe is large they could not deliver without the gaps for the sliding doors to close. I have stopped immediately the project and demanded a refund for my deposit due to "misdescribed goods". They refused to refund the deposit in full and want to keep part of it. I find this very cheeky coming from somebody that lied and wasted my time delivering nothing. I would stay away from those guys if I were you. No refund yet - Trading standards notified and I will go as far as I need to recover my loss from those cowboy traders

November 18, 2021
Unprompted review
i-Wardrobes London logo

Reply from i-Wardrobes London

dear DS

we ares sorry to hear you decided not to proceed with the project. we understand you would like to have the deposit refunded, but as per our correspondence, the deposit is non-refundable and you have been kindly informed about it before you placed the order. We however offered the partial refund as gesture of good will with our expences deducted, but our offer has been refused.
we have also asked to explain which gaps you are referring to as there were none in our projects. We would like to kindly note that while all our projects are bespoke we have to refuse to make changes in the technical spec if the changes customer ask for make the project not fit for purpose ie make any part of it unusable.




Rated 1 out of 5 stars

Hey, 1 Star is not bad considering..

If you like getting robbed, this is the place to call..They gave me an astronomical quote and refused to come take measurements without paying a deposit.

November 12, 2021
i-Wardrobes London logo

Reply from i-Wardrobes London

Dear Richard,

I would like to note you are not our customer and this is not the review of the service nor product received. Unfortunately this platform aloows that type of reviews.
While the estimate might have exceeded your expectation, our pricing is based on the high quaity materials and joinery, soft closing mechanism used, level of expertice of our team etc.
It of course is up to the potential customer to proceed with the order or not, we are sorry you have made the decision to review our service without actually being our customer.

Rated 4 out of 5 stars

Two large wardrobes

iwardrobes designed and installed two large wardrobes for us. They are of excellent quality and look beautiful. The installation was done professionally and efficiently; a couple of final adjustments were also made as needed. So we are very pleased with the end product.

September 26, 2021
Unprompted review
Rated 5 out of 5 stars

Wardrobe for a red brick funnyshaped flat

I had iwardrobes build a wardrobe in my red brick funny shaped flat two years ago, and it was amazing! When I moved this year to a bigger red brick funny shaped new flat I called Alex and in two weeks they made the most perfect fitted wardrobe I could ask! We asked to not hide but highlight the “feature” of the weirdly angled wall with an open shelves structure beside a three meters sliding door wardrobe and the result is even better then what I envision! Alex is great he totally understood what we wanted and the fitters are really masters of the art! I couldn’t be happier!

April 24, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience and a flawless wardrobe

iWardrobe visited our house to measure up the space and talk us through their ideas. They have a great selection of finishes to suit every taste and budget. We then received a first design iteration which was tweaked and changed to my exact needs / dimensions. Three weeks later the bespoke wardrobe was in place and it looks fantastic. Could not be happier and will definitely use them again.

February 10, 2021
Unprompted review
Rated 5 out of 5 stars

Great company to work with

The company was very efficient and quick to respond to our initial enquiry and was able to help produce a wardrobe to fit in an awkward spot with uneven walls. Alex was very helpful and after designing the wardrobe was also willing to take on additional work in producing a kitchen dresser for another unusual spot. I would highly recommend and should we need to use them again in the future.

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

Good quality

Good quality, great value for money. Fast installation compared to a lot of other companies.

November 20, 2020
Unprompted review
Rated 5 out of 5 stars

Iwardrobes have now completed 3…

Iwardrobes have now completed 3 projects for us and we are absolutely delighted with the work carried out by Alex and his team. Even some challenges, that surfaced in the middle of the build, were calmly considered and smoothed over. We have no hesitation in using this company again and recommending them to others.

October 27, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic wardrobes and great service.

We live in an old cottage which means nothing in the house is straight. We wanted sliding wardrobes, which other companies said was impossible but iWardrobes were able to do exactly as we wanted. Great service and Alex and his team were supper efficient in fitting them. They look stunning.

Highly recommend. The only problem we have is one of the sensor lights isn’t working as well but they have assured us they will come and fix it as soon as possible.

July 9, 2020
Unprompted review
Rated 1 out of 5 stars

Waste of time

Waste of time. We got an appointment booked for person to visit place and gave all the details regarding expectations and designs. He left promising to get back with quote within weeks time . It’s been 5 months 😂 now and no sign of them. Avoid these unprofessionals to save time.

May 27, 2020
Unprompted review
i-Wardrobes London logo

Reply from i-Wardrobes London

Dear Mr Dhiraj,
We have already replied before, but our reply seems to be removed for some reason. As previourly stated, as per the info on our website, we might be able to provide the estimate verbally over the phone, during the visit etc depending on the project. According to our files the pricing has been done during the designers visit.
Kind regards, Anna

Rated 5 out of 5 stars

Alex and his installation team were…

Alex and his installation team were excellent. Alex worked hard to ensure a clear understanding of the design and what we wanted. They executed well to that design. It was a tricky built in bed / wardrobe. The installation team was polite, very tidy and did an excellent job. I have high expectations and iwardrobes exceeded those expectations.

Myles

September 13, 2019
Unprompted review
Rated 4 out of 5 stars

Great

Did a good job on my walk-in wardrobe, but it took much longer than expected to finish.

August 16, 2019
Unprompted review
Rated 5 out of 5 stars

It has been very lovely knowing and…

It has been very lovely knowing and working with Alex and the lovely team.
Very professional and very efficient, also the quality of the wood and the way it looks is amazing.

They left the place as if there was no workshop happening all cleaned and anything that has been moved put back in its place.

Really recommend this company and I have done a lot of research before finding this one and I think it's the best you will find and for the price your paying for.

February 27, 2019
Unprompted review

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