This company is now called SCOTISH WIDOWS Share dealings. Help via chat is great. since name change there seems to be communication issues when requesting ISA transfers. before name change did not h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been with iWeb for many years, not sure how long. I originally moved to them based on cost, as I have very demands, no complicated transactions and no advice. I've always found them straight fo... See more
Company replied
I've used iWeb for years and everything has worked well. I am currently not very active in dealing and it's great that there are no regular account payments. I recently had a query on a transfer in f... See more
Company replied
I opened a Stocks & Shares ISA account with iWeb recently. It works well and the £5 dealing charge per transaction is reasonable. Chat service is very good and were able to answer all my queries regar... See more
Company replied
Company details
Written by the company
IWeb provides a simple way to trade shares online. We pride ourselves on providing a no-nonsense, easy to use platform with a low-cost, straightforward charges. IWeb is part of Lloyds Banking Group.
Contact info
United Kingdom
- iweb-sharedealing.co.uk
4.3
Excellent
746 reviews
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful
Helpful, attentive support via Thomas on WebChat. Good platform all together.
July 8, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review James, we appreciate you taking the time to give the feedback.
I'm pleased to hear that Thomas was helpful and attentive during your WebChat experience. It's great to know you're enjoying the platform overall, we’re committed to making sure it’s reliable, easy to use, and backed by real support when you need it.
Kind Regards
Rachel
Shareen resolved my query quickly and with ease
Shareen helped me with a really quick query about a share. Super helpful. After years of messing about with other platforms, there are 3 big factors I value about IWeb - 1 - I can find the funds/ETFs that I need - not all platforms offer this wide a range. 2 - Fees - brilliant value for money. 3 - A person to chat to or call with ease - given the cost to use the platform - this is a genuine benefit which means...I am slowly moving all of my investments over to IWeb. If you are seeking a solid, no nonesense platform that works...pick IWeb.
July 8, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review with such kind words and detailed feedback! I'm thrilled to hear that Shareen was able to resolve your query quickly and with ease.
It's also great to hear that you’re finding IWeb to be a solid and straightforward platform and your confidence in moving your investments over to us means a lot. I’ll be sure to pass your comments on to Shareen and the wider team.
Please don't hesitate to contact us again in the future with any queries.
Kind Regards
Rachel
Dividend team not interested in investigating missing dividends.
Recently a fund I hold managed by UBS withdrew a monthly dividend. I contacted IWeb to find out why since this is the first time this has happened and I am concerned as to the future reliability of UBS's dividend payments. IWeb's dividend team were not able to say why this had happened BUT more importantly appeared to be totally uninterested in finding out either.
As the custodians of my hard earned money I expect much better service than this lackadaisical performance. Two stars only for the fact that their offering is currently free.
Edit...Oh dear Charlotte R, I think you're missing the point here. I had already spoken to two of your colleagues and made them aware of the missing dividend. My issue is about the total lack of interest in progressing the matter further with the fund manager.
July 3, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review, Paul. I'm sorry to read that you're struggling to find out information on one of your dividends.
I've chatted with our Dividends team and they have not been made aware a dividend is due - they can only process payments when they have been received.
If you have any further questions, please don't hesitate to contact us.
Kind Regards
Charlotte R
Quick and efficient response to my…
Quick and efficient response to my request
July 3, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving such a positive rating and review, Robert. I'm glad we were able to help with your query.
Please don't hesitate to contact us again in the future with any queries.
Kind Regards
Charlotte R
excellent webchat facility
excellent webchat facility. professionally dealt with mt request.
July 3, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving such a positive rating and review, Jayesh. I'm glad we were able to help with your query.
Please don't hesitate to contact us again in the future with any queries.
Kind Regards
Charlotte R
Helpful and efficient in answering my…
Helpful and efficient in answering my query
July 1, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving such a positive rating and review, Tim. I'm glad we were able to help with your query.
Please don't hesitate to contact us again in the future with any queries.
Kind Regards
Charlotte R
Decent basic platform and service, with some drawbacks
Good:
- no platform fees - completely free
- wide range of ETFs and funds
- can buy and sell individual gilts online
- Admin team are helpful and respond promptly to emails
Not so good:
- very clunky site, 15 years out of date (ssame engine as Lloyds and Halifax)
- no secure messaging
- Online chat is useless
- Index linked gilts show huge false loss after buying as they value them on the 'clean' price, not what you get on sale
- unhelpful during transfer - if you miss off leading zeros on your account number they say they don't recognise the account.
July 1, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for the feedback regarding the service we provide. I'm sorry to read our online chat hasn't been helpful - I'll pass this feedback on to the relevant team.
We'll also take your other suggestions for change under consideration when making any future improvements to our service.
Please don't hesitate to contact us with any further queries. We do have telephony support available, as well as the online chat.
Kind Regards
Charlotte R
Poor chat / customer service experience
Chat interface is rubbish. Too quick to make you lose a chat.
I’m having trouble transferring an ISA to iWeb. First person I spoke to suggested I contact the other provider to confirm their contact details for iWeb. Hmm
Then the chat connection dropped.
Had another chat … there was a 4 minute gap between being asked for a reference and giving it and they ended the chat. This is outrageous given I have to wait more than 4 minutes for replies..
Spent more than an hour trying to sort it then got told the transfer team finished 13 minutes ago at 4pm
Nice
June 30, 2025
Unprompted review
Reply from IWeb Share Dealing
Richard, I'm sorry to hear you've not had a positive experience when contacting us via the online chat service. I've reviewed your conversations and I can see you contacted us several times and we weren't able to resolve your query.
While I appreciate the issues you experienced, if you contact us again, we'll look into this as a matter of urgency for you. Alternatively, you can contact us via telephone for support.
Kind Regards
Charlotte R
IWeb is best suited for essential…
IWeb is best suited for essential passive investors and mature, long-term investors. I’ve experienced both investment attitudes personally. IWeb is not ideal for frequent traders. While it does offer some instruments for trading, they are limited and not particularly competitive. There are more sophisticated platforms available on the market for active trading.
June 26, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Glauco, we appreciate you taking the time to give the feedback.
I've passed on your comments about frequent traders to our propositions team to consider as part of any future developments.
Please don't hesitate to contact us in the future with any other questions.
Kind Regards
Liz H
Account good but their online chat is slow…..
The actual iweb account is very good, but their chat bot system is so slow. It’s quick to be put through to someone but they are so slow to respond to any questions. They are either trying to deal with too many callers at once or doing something else they shouldn’t be!
June 25, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for your feedback, we really appreciate you taking the time to share your experience.
It's great to hear that you’re happy with your IWeb account. That said, I’m sorry to hear that your experience with our online chat hasn’t met expectations. We understand how important timely support is, especially when you're looking for quick answers.
I’ve shared your comments with our contact centre team to support ongoing training and service improvements.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Kind Regards,
Rachel
web chat worked well and answer,s my…
web chat worked well and answer,s my queries
June 24, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review, we appreciate the positive feedback. I'm really pleased to hear you're happy with our webchat service and got the answers you needed.
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
IWeb easy to use…
It was easy to open my account and to transfer funds to the account.
June 24, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review, we appreciate the positive feedback. I'm really pleased to hear you found it easy to open your account and transfer funds to it.
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
New to this company,
New to this company, chat helped me understand the div and cash payment rules. Quick and courteous.
June 24, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Derek, we appreciate the positive feedback. I'm really pleased to hear you had quick responses to your dividend and cash payment queries.
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
transer ISA query
Shareen clearly understood and gave me the next steps. Simple and clear. Thanks for swift response.
June 19, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review. I’m pleased to hear that Shareen was able to assist with your ISA transfer query, I’ll be sure to pass them your great feedback!
Please feel free to contact us if you have any further queries
Kind Regards,
Liz H
Quick to answer my queries on opening…
Quick to answer my queries on opening an account. Best deal I could see for execution only share dealing account as no opening fee, only £5 per dealing.
June 12, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Neil, we appreciate the positive feedback. I'm really pleased to hear you had quick responses to your queries when you opened your account and that you're happy with our competitive pricing.
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
Great for Stocks & Shares ISA
I opened a Stocks & Shares ISA account with iWeb recently. It works well and the £5 dealing charge per transaction is reasonable. Chat service is very good and were able to answer all my queries regarding ISA transfer. They don't have an app but the web interface is good enough. Overall, it'a an excellent share dealing platform.
June 10, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Rajesh, we appreciate the positive feedback. I'm really pleased to hear our agent was able to help you when you used the chat service for your ISA transfer query and that you're happy with our service.
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
I have use Iweb for a number of years…
I have use Iweb for a number of years and have had a good experience with them. There customer service has always been excellent.
June 9, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Jamie, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Rachel
Prompt and helpful assistance for a…
Prompt and helpful assistance for a shareholding enquiry.
June 6, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Stefan, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
Iweb works well and is very competitive
Iweb works well and is very competitive, the range of funds available is pretty wide ranging and usually anything you ask for they will add if it's a standard regulated fund. Chat service and help is good
June 3, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Darrell, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
I was unable to register my amended…
I was unable to register my amended debit card
June 3, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Ian, we appreciate your feedback. I’m sorry to hear that you haven’t been able to update your debit card details.
Please could you call our contact centre so that we can look to resolve the issue for you. Alternatively if you received an error message and would like to send us a screenshot, you can use our Contact Us Form (https://www.iweb-sharedealing.co.uk/help-and-guidance/contact-us-form.html).
Kind Regards,
Sharna
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