This company is now called SCOTISH WIDOWS Share dealings. Help via chat is great. since name change there seems to be communication issues when requesting ISA transfers. before name change did not h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been with iWeb for many years, not sure how long. I originally moved to them based on cost, as I have very demands, no complicated transactions and no advice. I've always found them straight fo... See more
Company replied
I've used iWeb for years and everything has worked well. I am currently not very active in dealing and it's great that there are no regular account payments. I recently had a query on a transfer in f... See more
Company replied
I opened a Stocks & Shares ISA account with iWeb recently. It works well and the £5 dealing charge per transaction is reasonable. Chat service is very good and were able to answer all my queries regar... See more
Company replied
Company details
Written by the company
IWeb provides a simple way to trade shares online. We pride ourselves on providing a no-nonsense, easy to use platform with a low-cost, straightforward charges. IWeb is part of Lloyds Banking Group.
Contact info
United Kingdom
- iweb-sharedealing.co.uk
4.3
Excellent
746 reviews
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I've been with IWeb for 9 years now
I've been with IWeb for 9 years now. Couldn't be happier with the service I've received over the years. Always extremely helpful whenever I've had the need to contact them.
January 24, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving such a positive review, Julie. We really appreciate it. I'm glad we're always able to help with your queries.
Please don't hesitate to contact us in the future.
Kind Regards
Charlotte R
Agent Shareen very helpful in actioning…
Agent Shareen very helpful in actioning my requests to vote against SABA proposals for my IWeb relevant holdings.
January 24, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving such a positive review. I’m pleased to hear that Shareen was able to assist with your query, I’ll be sure to pass them your great feedback!
Please feel free to contact us if you have any further queries.
Kind Regards,
Rachel
Been happy with IWeb for many years
Been happy with IWeb for many years, and today had to use web chat which was surprisingly easy. My query was answered positively and immediately.
January 23, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Susan, we appreciate the positive feedback and I'm pleased to hear that you're happy with how your recent query was dealt with by our agent.
Please feel free to contact us if you have any further queries.
Kind Regards,
Rachel
Outstanding customer support.
They are always available and always patient and helpful. Outstanding customer support.
January 22, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review, we appreciate the positive feedback. I'm so pleased to hear such fantastic feedback regarding our contact centre.
Please feel free to contact us if you have any further queries.
Kind Regards,
Rachel
Naomi quickly sorted and facilitated…
Naomi quickly sorted and facilitated the action I needed. Excellent service.
January 20, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Alan. I’m pleased to hear that Noemi was able to assist with your query, I’ll be sure to pass her your great feedback!
Please feel free to contact us if you have any further queries
Kind Regards,
Rachel
Just reviewing my investment options…
Just reviewing my investment options regarding Platforms. Had a few questions regarding ISA transfers - which were answered fully. Seems responsive and knowledgeable.
January 20, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Cooper, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Rachel
iWeb provides no MFA or 2FA
iWeb provides no MFA or 2FA. This is a must have for an investment platform.
January 18, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for taking the time to leave us a review Greg, we appreciate your feedback.
While we don’t offer MFA or 2FA currently, we are always looking to improve our service. I'll pass on your comment to the relevant team. Please feel free to contact us if you have any further queries.
Kind Regards,
Simon T
.Fairly easy to have an on-line chat…
.Fairly easy to have an on-line chat with an advisor. Query ref corporate action was answered and actioned although I’m disappointed this was not possible via the web portal as is usually the case
January 16, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a positive review, Mr Hart. Whilst I'm pleased we were able to resolve your query over Web Chat, I'm sorry you were unable to do this online.
It would be good to understand why you couldn't use the online service in this instance - any information would be greatly appreciated.
Kind Regards
Charlotte R
I want to put in a good word for iWeb
I want to put in a good word for iWeb, who sometimes come in for criticism for their supposedly out-of-date/clunky website.
I have used iWeb for many years along with five others and I find the app-free iWeb the simplest to use. Their Tradeplan feature, which can be used to buy on the dips to give a feeling of control when the chips are down, completely reliable. They are great on the phone too. And when I need to move some cash it doesn't take too long.
Five star service for me.
January 14, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving such a fantastic review, Onedrew. I'm pleased to read that you really enjoy using our service and don't experience issues along the way.
Please don't hesitate to get in touch if you have any queries.
Kind Regards
Charlotte R
I strongly recommend iWeb share dealing
I have been using iWeb share dealing for several years. always competent and helpful. very competitive rates. I would strongly recommend.
January 13, 2025
Unprompted review
Reply from IWeb Share Dealing
Thankyou for leaving a review Iyad, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
iWeb were very fast and efficient in…
iWeb were very fast and efficient in carrying out my online voting request.
January 10, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Peter, we really appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
Brilliant knowledge and customer…
Brilliant knowledge and customer attention from Hafsa on the chat today.
January 9, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Martin. I’m pleased to hear that Hafsa was able to assist with your query, I’ll be sure to pass her your great feedback!
Please feel free to contact us if you have any further queries.
Kind Regards,
Rachel
All round a very good platform.
I have been using iWeb for many years now and have found all their services very efficient. I've just had a webchat with Hafsa to cast a proxy vote and it was handled very well.
January 9, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review, we really appreciate the positive feedback and I'm pleased that Hafsa was able to help with your query, I will be sure to pass on your positive feedback to them.
Please feel free to contact us if you have any further queries.
Kind Regards,
Simon T
ISA Stock and Shares account - detailed questions
Naomi was extremely helpful in obtaining answers to the list of questioned I had provided.
Have always been happy with I Web Shared Dealing services and continue to be.
January 9, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review, we really appreciate the positive feedback and I'm pleased that Noemi was able to help with your query, I will be sure to pass on your positive feedback to her.
Please feel free to contact us if you have any further queries.
Kind Regards,
Simon T
Naomi was very helpful
Naomi was very helpful. Checked my account to answer my question and also giving me helpful explanation of the process.
January 8, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review, we really appreciate the positive feedback and I'm pleased that Noemi was able to help with your query, I will be sure to pass on your positive feedback to her.
Please feel free to contact us if you have any further queries.
Kind Regards,
Rachel
Fantastic service from Emily Rose
Fantastic service from Emily Rose
Answered all my questions and I left with all the answers I need
Thanks
January 7, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Alex, we appreciate the positive feedback and I'm pleased to hear that Emily-Rose was able to assist you with your query, I will be sure to pass on your positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Rachel
simplicity,at a good price,and…
simplicity,at a good price,and accessability to advice
January 5, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Will, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Simon T
Quick and easy way to have a query…
Quick and easy way to have a query dealt with - straightforward interaction with an agent
January 2, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Steve, we appreciate the positive feedback and I'm pleased to hear that you're happy with how your recent query was dealt with by our agent.
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
Shares in voluntary wind downs
I held the same share with iWeb and Interactive Investor when the company decided to wind themselves up. The company recently just paid their second payment. On 16th Dec, I received the corporate action update from Interactive, and the monies arrived on 18th Dec. As of today, I have received no notifications from iWeb, and am still to receive any money. I really have no idea why IWeb completely took our shares off our portfolios when it was always going to be a managed wind down. As the company held some Russian Assets (Before the invasion of Ukraine), it could be some years before we receive the third and final payment. Not good service from iWeb, and to me and others like me, the shares should be put back on our accounts as we have no proof of ownership.
I can only think that the Corporate action team are snowed under as I recently received notification of another corporate action after the event had finished.
I know I’m only talking about a missing £1200, but I would still prefer it in my account rather than an iWeb suspense account
December 31, 2024
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Andy, we appreciate your feedback.
I’m sorry to hear that you are dissatisfied with the recent corporate action on your account. When there is a pay out as a result of a corporate action we ensure that funds are sent within 10 business days which is the regulatory requirement.
With regards to the proof of ownership element you have mentioned, please could you contact us via our Contact Us Form (https://www.iweb-sharedealing.co.uk/help-and-guidance/contact-us-form.html)
, WebChat or via Telephone, so that we can look look into this further for you.
Kind Regards,
Liz H
Straightforward and quick answer to my…
Straightforward and quick answer to my question, and a date by when I could expect an update. Staff seem knowledgeable, always hard to find these days!!
December 27, 2024
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review David, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steve
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