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See what reviewers are saying
I have completely messed up my booking, my fault. But Sky-tours support team has been helpful beyond anything I have expected with fast replies and by correcting everything in the system so we can hav... See more
Company replied
I almost got a heartattack, because I saw all these negative reviews AFTER I paid for my tickets. BUT since my tickets are actually issued in like 15 mins, I feel I have to write this review down cus... See more
Company replied
Reviews all mentioned that its a scam. Despite their lack of promptness, dont worry too much. Spend more time worrying about your holiday itinerary. To put your worries at ease, you may want to go to... See more
Company details
Written by the company
HELLO! We are iWofly, an online flight booking site for travel enthusiasts, value seekers and destination hunters! With a team full of professional, playful and passionate practitioners, we are constantly perfecting our technologies and methods to make your online booking experience easier and faster. No matter your next destination is under the Arctic Sky or above the Tasman Sea, we are thrilled to be the portal to your extraordinary journeys! ✈️
Contact info
2F, 25-27F, 38 Wong Chuk Hang Road, Wong Chuk Hang, 999077, Hong Kong, Hong Kong
- +852 3008 2037
- service@iwofly.com
- iwofly.com
3.4
Average
165 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nope
Nope. Stay Away.
You will not be duly notified of any possible transaction fee for payment processing. You will be made solely responsible for any additional charges you never ever agreed to in advance. This is not the case for other agents which clearly, albeit not upfront, show exactly which amout of transaction fee will be added to the total end cost before payment.
December 7, 2023
Unprompted review
Reply from iWofly
Dear Client,
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you may have experienced. We take your feedback seriously and are committed to addressing your concerns.
We regret any confusion regarding transaction fees. We appreciate your feedback on the transparency of our payment processing procedures. We do not impose transaction fees on users; however, due to variations in transaction processing fees set by different countries/regions and banks, if you have incurred any transaction fees, we recommend consulting your credit card issuing bank for more detailed information.
We value your business and would like the opportunity to make things right. Thank you for your understanding.
Best regards,
Customer Service Team
Wonderful experience
Dunno why so many one star ratings. Much cheaper than other agencies or even official website price. Ticket issued in 20 minutes after payment. Confirmed with airline and no problem at all. Wonderful, wonderful experience.
October 24, 2023
Unprompted review
Reply from iWofly
Dear Ocean,
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our prices competitive and the ticketing process efficient. It's fantastic to know that your transaction was swift and hassle-free, with the added reassurance of confirmation from the airline.
We greatly appreciate your kind words and value your satisfaction. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We look forward to serving you again in the future.
Best regards,
Customer Service Team
not trust worthy company to deal with
it's a crap company
I bought my ticket from them which a specific carrier, and they have changed my flight carrier 2 hours before I fly when i asked them why they said it shared flight but when i paid for the ticket it wasn't shared, they lie a lot don't trust them or buy from them.
October 13, 2023
Unprompted review
Reply from iWofly
Dear Client,
We sincerely apologize for any inconvenience you've experienced, and we appreciate you bringing this matter to our attention. We understand the frustration that can arise from unexpected changes to flight details.
We regret any confusion regarding the carrier change. We intend to provide accurate and transparent information to our customers. We take your feedback seriously and would like to investigate this matter further.
We are currently in the process of upgrading our website, and the display of information related to code-shared flights is undergoing further enhancements. Our goal is to provide customers with accurate and reliable flight details, ensuring that you have comprehensive information about your itinerary when you travel. We appreciate your understanding and patience during this upgrade, and we are committed to improving your experience with us.
We value your trust and would like to work towards resolving this issue to your satisfaction. Thank you for your understanding.
Best regards,
Customer Service Team
Not refunding me after failed ticketing
I was notified that my booking (WF2306247XYTE) failed on 24 June, and iWofly promised to refund me. But it’s 2 August now and I haven’t received my refund!
June 24, 2023
Unprompted review
Reply from iWofly
Dear Passenger,
We sincerely apologize for any inconvenience you've experienced regarding the delay in your refund. Your concerns are important to us, and we regret any frustration this situation may have caused.
We would like to inform you that your refund (Booking Number: WF2306247XYTE) was successfully processed on August 9th.
If you have any further questions or require additional assistance, please feel free to reach out to our customer service team. We appreciate your understanding and patience in this matter.
Best regards,
Customer Service Team
WF230625C7Z5K Stated ticket issued but…
The website is greattttt so nicee
June 26, 2023
Unprompted review
Reply from iWofly
Dear John,
Thank you so much for your positive feedback! We're delighted to hear that you find our website great and appreciate your kind words. If you have any suggestions or if there's anything specific you enjoyed about the site, please feel free to share. We appreciate your input and look forward to serving you even better in the future.
Best regards,
Customer Service Team
Hi pls help me to refund my ticket…
Hi pls help me to refund my ticket yesterday I didn't treval PNR number is FMFJHT
June 15, 2023
Unprompted review
Reply from iWofly
Dear Client,
We sincerely apologize for not responding to your concerns promptly.
To assist you with the request for your ticket (PNR: FMFJHT), we kindly ask you to contact us via email at service@iwofly.com. Our dedicated team will promptly address your inquiry and provide the necessary assistance.
Once again, we apologize for any delay and appreciate your understanding. Please feel free to reach out if you have any further questions or concerns.
Best regards,
Customer Service Team
Long Ticketing
Hallo iwofly , this i s wlready 24 hours since last status ticketing . Please check my order number, i ll change my score after my ticket release thanks
WF230609UNEDW
June 9, 2023
Unprompted review
Reply from iWofly
Dear Ganda,
We sincerely appreciate your patience and apologize for any inconvenience caused by the delay in updating your ticket status. We're pleased to inform you that your ticket has been successfully issued, and we have sent the airline itinerary to your email address.
If you have any further questions or require additional assistance, please feel free to reach out. We value your feedback and look forward to improving your experience with us.
Thank you for your understanding.
Kind regards,
Customer Service Team
Stay away from this website_No refund after double payment
This company made me pay 2x for my luggage fee and did not refund, despite several promises and reminder.
order WF230225JSEUB
STILL WAITING FOR A REACTION AFTER MORE THAN 3 MONTHS
March 2, 2023
Unprompted review
Reply from iWofly
Dear Klant，we're sorry to bring you a bad experience. We didn't find any related orders through your name. Please provide the order number.
We will check whether you have been charged twice for your luggage. If so, we will immediately refund you.
Ok with 2 hrs waiting time
I paid the amount and the status showed ticketing, I write to customer support & received a copy over email. Some glitches but finally ok, chat function on the website not working. i read lots of negative comments here, but my experience is good.
May 19, 2023
Unprompted review
Reply from iWofly
Dear Mr. Lohiya,
Thank you for sharing your experience with us. We appreciate your feedback and are pleased to hear that despite encountering some glitches, your overall experience has been positive.
We apologize for any inconvenience caused by the issues you faced, especially with the non-functional chat function. We want to assure you that we are actively working to improve our response times and enhance the booking process to provide a smoother experience for our customers.
Your feedback is valuable, and we are grateful for your understanding. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know.
Best regards,
Customer Service Team
Stay away from this website
Stay away from this website. It is totally misleading and if you make a mistake because they try and put out information you think is correct, they won't acknowledge. Please stay far away
May 15, 2023
Unprompted review
Reply from iWofly
Dear Jenny，we're sorry to bring you a bad experience.
Please provide your order number, and we will help you verify your refund status. The refund does have a cycle, usually about 1 month. We need to transfer the money to you after receiving your refund. We're sorry for this, but you can also choose to refund your Voucher.
Very bad service
Very bad service
I was told they will refund me few days ago
Later few days
Now they told me not refundable
So who is scamming who
U should ban this iwofly scammer here ok
I believe I’m the the only one here got scammed
So why still let this company to scam so many peoples here in
Now also no flights tickets to check
Then say cannot refund
April 5, 2023
Unprompted review
Reply from iWofly
Dear Ken Ho,
We sincerely apologize for any confusion or frustration you've experienced regarding the refund process. We understand the importance of clear communication and transparency.
Our team is actively working to resolve the issue and improve our communication processes. If you could provide us with your order number or any additional details, we will expedite the resolution and ensure you receive the assistance you need.
We appreciate your patience and understanding, and we are committed to addressing your concerns promptly.
Best regards,
Customer Service Team
Iwolfy is the worst website you can…
Iwolfy is the worst website you can book on. I made two booking. One which I canceled and they promised to refund me the money from February, but didn't. The other they canceled the ticket an hour before the trip (thank goodness I made another booking though another platform). They promised to refund the canceled booking, but then made an excuse of he name being wrong and it isn't. They scammed for around 2000 dollars.
February 15, 2023
Unprompted review
Reply from iWofly
Dear Saleh Alfedaghi,
We sincerely apologize for the inconvenience and frustration you've encountered with our service. Your feedback is of great concern to us, and we deeply regret any delay in the refund process and the issues you faced with the bookings.
If you could provide us with the order numbers or any additional details, it would greatly assist our team in expediting the resolution.
We understand the importance of transparent and reliable service, and we are committed to addressing your concerns and ensuring a positive resolution.
Thank you for bringing this to our attention, and we appreciate your understanding during this process.
Best regards,
Customer Service Team
SCAMMERS
SCAMMERS
can not get refund from them for cancelled flight for over 6 months!!
WF220909URORZ12
March 16, 2023
Unprompted review
Reply from iWofly
Dear Client,
We sincerely apologize for any inconvenience you've experienced, and we understand your frustration regarding the refund for your canceled flight (Booking Number: WF220909URORZ12). Due to the impact of the pandemic, refund processing times with airlines may be longer than usual.
We would like to assure you that your refund was successfully processed on May 17th. We understand the importance of timely resolutions and apologize for any delay you may have encountered.
If you have any further questions or concerns, please feel free to reach out to our customer service team. We appreciate your understanding during these challenging times.
Best regards,
Customer Service Team
High level, of service.
February 5, 2023
Unprompted review
Reply from iWofly
Dear Client,
Thank you very much for your positive feedback! We truly appreciate your kind words about the high level of service. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We are committed to continually enhancing your experience with us.
Best regards,
Customer Service Team
Booked a flight for my family for…
Booked a flight for my family for summer vacation. Everything went well and all my inquiries about the flight and other related matters were handled professionally and smoothly.
Cheers!! will be using/booking future flights with iWolfy.
January 31, 2023
Unprompted review
Reply from iWofly
Dear Miss Gigi Marie,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Look forward to serving you again!
Judy
-Is it trusted or no?
-Is it trusted or no?
Yes.
-How to check in?
You need to go to the check in counter and show your booking number. You cant self check in.
-Procee duration?
Around 1-3days. Honestly not that slow. U can even get confirmation w/i 24hrs.
Honestly, they’re so patient. At first when i tried to check in online, it cant bc it asked the their phone number which chinese number. I asked them many times how to book thru email. Imagine there are tons of people like me out there. iwofly is good. So bc i didnt know how to check in, i asked the airport staff and they told me to go to the counter. As i check iin very late, i luckily obtained hot seat lmao haha anw thanks iwofly for your patience.
P/s: their operation hrs is starting from 9:30am(gmt8) so dont expect early replies before tht hrs.
December 15, 2022
Unprompted review
Reply from iWofly
Dear client,
It is our pleasure to assist you.We thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Assuring you of our best attention at all times.
Look forward to serving you again!
They are responsive
December 19, 2022
Reply from iWofly
Dear Client,
Thank you for your positive feedback! We are delighted to hear that you found our team responsive. Your satisfaction is important to us, and we appreciate your acknowledgment of our efforts.
If you have any further comments or suggestions on how we can enhance your experience, please feel free to share. We look forward to serving you in the future.
Best regards,
Customer Service Team
Booked the cheapest price during the…
Booked the cheapest price during the holiday peak from this site, and they gave the eticket reference ID of the airline of which I was able to check that we did have check in baggage allowance, Iwofly email confirmation indicated “no baggage”. I hope they can improve their site for management of tickets and for chat service.
December 26, 2022
Unprompted review
Reply from iWofly
Dear Mica Mendoza,
Thank you for choosing us for your travel needs and for sharing your feedback. We appreciate your valuable comment regarding the disparity in baggage information between the airline's e-ticket reference ID and our confirmation email.
We apologize for any confusion caused and are committed to enhancing our ticket management processes to provide more accurate and consistent information. Additionally, we acknowledge your suggestion about improving our chat service, and we will certainly work on refining this aspect.
Your feedback is crucial to our continuous improvement, and we thank you for bringing these concerns to our attention. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know.
Kind regards,
Customer Service Team
This is the first time I have used…
This is the first time I have used iWofly serrvice.
FYI, I booked a round trip from KLIA to Kota Kinabalu for my family consisting of seven passengers.
I am satisfied with their service because everything I booked was in accordance with, what they advertised and promised. In terms of customer service, they replied to my email timely and swiftly. The most important thing here is we must check our email and keep ourselves updated.
I would like to thank them for making my journery enjoyable and memorable.
December 17, 2022
Unprompted review
Reply from iWofly
Dear Kamsuri Mohamed,
Thank you for choosing iWofly for your journey, and we truly appreciate your positive feedback. We are delighted to hear that your first experience with our service, booking a round trip for your family, met your expectations.
It's heartening to know that everything you booked aligned with our promises. We also appreciate your acknowledgment of our timely and swift email responses. Your emphasis on staying updated via email is well noted, and we will continue to strive for seamless communication.
We are thrilled to have contributed to making your journey enjoyable and memorable. We look forward to serving you again in the future.
Best regards,
Customer Service Team
Customer services very helpful.
Customer services very helpful.. I have press wrong detial for my 2nd passenger.. I have send email to ask them to change it for me.. They reply me very fast.. No need to wait for long time they have change for me already..
December 15, 2022
Unprompted review
Reply from iWofly
Dear Supattra Kwang,
Thank you for sharing your positive experience with our customer service team. We are pleased to hear that our team was able to assist you promptly and efficiently when you encountered an issue with the details of your second passenger.
Your feedback is valuable to us, and we appreciate your acknowledgment of our quick response and resolution. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
We look forward to serving you again in the future.
Best regards,
Customer Service Team
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