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4.1
293 reviews
Replied to 40% of negative reviews
Typically replies within 2 weeks
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I purchased the Tuittti I Fiore bottle whilst in Portugal in July this year.
I’ve recently noticed that if the bottle is on its side it is leaking water.
Having paid €35 I am disappointed with my purchase
I emailed Jim in Izzy bottles on 3/8/24 to no avail
Bought a beautiful Heinen Delfts Blauw water bottle at the Van Gogh Museum shop in Amsterdam. Brought it home and opened it up and the silicone ring was 1. not aligned properly when the cap was put on during manufacturing and 2. was distorted/meted looking. I have reached out to then numeous times with ZERO return communication. I want to love this beautiful water bottle, and yes, I can buy a generic silver cap (not the delft blue that it came with) on Amazon, but that is not the point.
Reply from IZY Bottles
Dear! Were did you send an email to? Could you please send an email directly to jim@izybottles.com? We have some issues with our support email!
I really love the mug, it's great, keeps the liquids hot for hours.
I contacted the customer service, as I accidentally dropped my mug and part of the lid (that keeps the mug sealed) broke off. And I appreciate that it was my fault, but I contacted their customer service and asked if I could purchase new lid or if they could help me in any way as their products are not cheap and they pride themselves in sustainability.
I was disappointed by the reaction I got, not necessarily by the outcome (that they do not sell lids separately and they can't help me - not having/selling spare parts is not very sustainable), but the way my email was responded to and the following reply was just bluntly ignored.
I am disappointed in the lack of customer service manners and that selling spares is more sustainable and an easy way to also make some money.
Don't think I would recommend their products or the company.
Bottle was okay for a few months, after this the cap started to leak. Contacted customer service if I could buy only the cap, received no response.
The worst customer service ever. I never got the bottle, they didn't reply to my emails, and I never got a refund.
Super leuke en fijne flessen. Service is top van Izy Bottles!
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