IZY Bottles Reviews 293

TrustScore 4 out of 5

4.1

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  1. General Store

Written by the company

IZY Bottles


Contact info

4.1

Great

TrustScore 4 out of 5

293 reviews

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1-star

Replied to 40% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Tuitti I Fiore bottle…

I purchased the Tuittti I Fiore bottle whilst in Portugal in July this year.
I’ve recently noticed that if the bottle is on its side it is leaking water.
Having paid €35 I am disappointed with my purchase
I emailed Jim in Izzy bottles on 3/8/24 to no avail

July 6, 2024
Unprompted review
Rated 1 out of 5 stars

Beautiful Delft Bottle/TERRIBLE Customer Service

Bought a beautiful Heinen Delfts Blauw water bottle at the Van Gogh Museum shop in Amsterdam. Brought it home and opened it up and the silicone ring was 1. not aligned properly when the cap was put on during manufacturing and 2. was distorted/meted looking. I have reached out to then numeous times with ZERO return communication. I want to love this beautiful water bottle, and yes, I can buy a generic silver cap (not the delft blue that it came with) on Amazon, but that is not the point.

May 18, 2024
Unprompted review
IZY Bottles logo

Reply from IZY Bottles

Dear! Were did you send an email to? Could you please send an email directly to jim@izybottles.com? We have some issues with our support email!

Rated 3 out of 5 stars

Good mug, no spares and bad customer service

I really love the mug, it's great, keeps the liquids hot for hours.

I contacted the customer service, as I accidentally dropped my mug and part of the lid (that keeps the mug sealed) broke off. And I appreciate that it was my fault, but I contacted their customer service and asked if I could purchase new lid or if they could help me in any way as their products are not cheap and they pride themselves in sustainability.

I was disappointed by the reaction I got, not necessarily by the outcome (that they do not sell lids separately and they can't help me - not having/selling spare parts is not very sustainable), but the way my email was responded to and the following reply was just bluntly ignored.

I am disappointed in the lack of customer service manners and that selling spares is more sustainable and an easy way to also make some money.

Don't think I would recommend their products or the company.

October 25, 2023
Unprompted review
Rated 2 out of 5 stars

Bad customer service.

Bottle was okay for a few months, after this the cap started to leak. Contacted customer service if I could buy only the cap, received no response.

February 1, 2023
Unprompted review
Show reviews in all languages. (293 reviews)

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