J3 Debt Solutions Reviews 

609
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, patient, and completely non-judgmental throughout the entire debt management process. Many consumers appreciate how clearly all financial options are explained, which helps take the stress away and makes them feel well-supported from start to finish. However, some people mentioned experiencing frustrating delays and very poor communication regarding follow-up calls or urgent account updates following the initial setup phase. A few reviewers also felt overly pressured by advisors during early interactions or encountered significant difficulties when trying to get timely email responses later on.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as patient, empathetic,... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers find the support very easy... See more

Service

Users describe positive interactions with service, highlighting professional and helpful staff who make... See more

User experience

People report positive experiences with user experience, noting that supportive agents explained everything... See more

Response time

Customers consistently note ambiguous experiences with response time, as reviewers report waiting weeks for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

J3 assisted with my new building warranty. They could not have been more helpful and guided me along the way, Alex was excellent, She kept me fully informed with progress and gave a nudge to proceedi... See more

Rated 5 out of 5 stars

The swift, calm, professional attitude goes along way. My experience with J3 has been superb from start to finish. The advice I was given was outstanding. Would recommend highly to anyone who is in fi... See more

Rated 5 out of 5 stars

These guys were brilliant from start to finish. After getting myself in a hole with a large sum of debt ( over 50k ) due to circumstance, I called J3 for a solution as I couldn’t carry on. 4 weeks l... See more

Rated 5 out of 5 stars

I recommend this company to anyone who is struggling with financial problems that they cannot or do not know how to deal with or where to start. From my own experience, I know how difficult it is to f... See more

Company replied


Company details

  1. Debt Relief Service
  2. also in
  3. Bankruptcy Service
  4. Insolvency Service
  5. Liquidator

Information provided by various external sources

We help people in debt.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

609 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(609)

109 reviews in the last 12 months

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Rated 5 out of 5 stars

They are very knowledgeable

They are very knowledgeable, patiently answering and explaining any concerns i had or anything i wasn't sure of. I would recommend to anyone in a similar situation to me, to give them a try and you won't be disappointed. They lifted a weight from my shoulders.
Thank you

October 2, 2025
Rated 5 out of 5 stars

10/10 would recommend

My representative was very helpful and gave me piece of mind when I was stressed about the situation. They were helpful every step of the way and I would 100% recommend to anyone in need of their services

September 22, 2025
Rated 5 out of 5 stars

Very helpful at my age it's hard to…

Very helpful at my age it's hard to deal with stress and anxiety on this scale but thanks to a great Team my head is as above water and going in the right direction
All that I have spoken to have been so helpful 10/10 to you all especially Angela would Highly Recommend this company

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been dealing with a stressful…

I’ve been dealing with a stressful amount of debt for so long. I lacked the knowledge of a debt consolidation and I spoke to a great gentleman named Jacob who took his time explaining what my options are and helping understand what could work for me. He helped me see the benefits and the potential for an easier life ahead. Upon finalising I spoke with a great lady named Sophie Shaw. She made the finalisation smooth and guided me through everything in further detail bringing me more clarity.
I’m excited to deal with J3 Debt Solutions and I hope they keep up the great service.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

Was very pleased with the service

Was very pleased with the service. The whole team was very helpful especially Jacob who understand the situation I am atm. So far its been excellent. Hopefully the solution they offer me is successful. Thank you team J3

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

100% right thing to do

Love J3 debt they have helped me out big time was struggling to pay everything back and this lump some payment helped out, a big thank you to Jon Webster especially I have been speaking to him regarding my payments as started to struggle and miss payments he was very helpful and told me all my options and what was best for me and my situation i now only have 2 or 3 payments left an I’m free of all my debt from my past so thank you Jon and J3 Debt

August 29, 2025
Unprompted review

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