J3 Debt Solutions Reviews 

609
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, patient, and completely non-judgmental throughout the entire debt management process. Many consumers appreciate how clearly all financial options are explained, which helps take the stress away and makes them feel well-supported from start to finish. However, some people mentioned experiencing frustrating delays and very poor communication regarding follow-up calls or urgent account updates following the initial setup phase. A few reviewers also felt overly pressured by advisors during early interactions or encountered significant difficulties when trying to get timely email responses later on.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as patient, empathetic,... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers find the support very easy... See more

Service

Users describe positive interactions with service, highlighting professional and helpful staff who make... See more

User experience

People report positive experiences with user experience, noting that supportive agents explained everything... See more

Response time

Customers consistently note ambiguous experiences with response time, as reviewers report waiting weeks for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

J3 assisted with my new building warranty. They could not have been more helpful and guided me along the way, Alex was excellent, She kept me fully informed with progress and gave a nudge to proceedi... See more

Rated 5 out of 5 stars

The swift, calm, professional attitude goes along way. My experience with J3 has been superb from start to finish. The advice I was given was outstanding. Would recommend highly to anyone who is in fi... See more

Rated 5 out of 5 stars

These guys were brilliant from start to finish. After getting myself in a hole with a large sum of debt ( over 50k ) due to circumstance, I called J3 for a solution as I couldn’t carry on. 4 weeks l... See more

Rated 5 out of 5 stars

I recommend this company to anyone who is struggling with financial problems that they cannot or do not know how to deal with or where to start. From my own experience, I know how difficult it is to f... See more

Company replied


Company details

  1. Debt Relief Service
  2. also in
  3. Bankruptcy Service
  4. Insolvency Service
  5. Liquidator

Information provided by various external sources

We help people in debt.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

609 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 58% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(609)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Debt solution

I can honestly say even though I really had no choice but to go into debt management and I was really worried about the implications , everyone I spoke to was brilliant , informative and helpful every step of the way . It has actually calmed me down after years of worry that I didn't even know I had , Thankyou everyone
Nicky

July 31, 2025
Rated 5 out of 5 stars

Amazing service

Amazing service, kept me informed and was very professional. Helped me with everything from beginning to end.

July 31, 2025
Rated 1 out of 5 stars

Shit company

Shit company! When you need a payment break they will ignore you so you struggle the month with money. I'm now in the process of changing banks because there payment method is reoccurring payments. There are way better iva company's out there that will actually help you if you have unexpected payments come up!!! All there reviews are bots. You've been warned!

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Help is out there

Very understanding. I felt a little embarrassed but they put me at ease and was able to talk about everything. Not just the debts but also how I was feeling.

July 25, 2025
Rated 5 out of 5 stars

I was struggling with debts for a while…

I was struggling with debts for a while until I found J3 Debts Solution who were really helpful and even though was a very stressful experience until my IVA was approved they were always very kind and promt answering all my questions.

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

Respectful

Firstly, I was treat as human being, no matter what our circumstances are for debt, I treated without discrimination, and respect was shown, I hopefully I showed respect back.

July 4, 2025

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