Jacada Travel Reviews 

Amazing experience, everything was perfect. We really felt like Charles listened to what we wanted and made everything happen perfectly.

Rosie and Rita did a terrific job. They listened to what we wanted and created a fantastic itinerary. All of the people that we worked with including the guides and drivers - everybody in Morocco was wonderful. We really appreciate the detailed and full itinerary. We had a terrific time. Also, we do appreciate all the follow-through that both Rosie and Rita gave us before the trip and even during when we had some flight delays getting out of our departure city. We’d absolutely use Jacada again!

Another wonderful trip

The team involved in my planning was very professional, accommodating, they took interest in what I wanted to accomplish during the trip. All of them starting with the planners, the guides, the drivers were amazing. Good people all of them. This is the second time I use this travel agency and I am feeling comfortable with them. Their execution has been flawless. The recommendations of places to visit and restaurants to eat has always been on target.

From the initial planning to the details and support along the way, working with Charlie and the team at Jacada was an absolute pleasure. There were no worries from our end throughout the entire journey. Our Kenya and Zanzibar adventure was amazing and would highly recommend to anyone interested!

very helpful in putting together the trip and being responsive to our requests. I have now used Jacada 3 times and have had very good experience.

Just returned from an amazing trip through Australia and New Zealand - our second time working with Jacada. Meticulous planning, exciting itineraries, wonderful accommodations, so many memorable moments! Charlie and Jessica put together a fabulous trip for us, and were responsive to our needs throughout.

My wife and I have traveled extensively around the world, never with the assistance of a travel agent. However, when we decided to travel to Japan for our 50th Anniversary, we decided that we would use a travel agent to help us plan and execute the trip. We can say without any qualification that Jacada made our trip to Japan the trip of a lifetime and that we are never going to travel abroad without their assistance. The Jacada concierges who helped plan our trip, listened carefully to what we wanted to do and see as well as some health concerns. They skillfully put an itinerary together that matched our interests and suggested additional areas to explore that we did not know about. And when we were in Japan, the trip was seamless. At each stop, we were met by a Jacada representative who helped us navigate through the Japanese airports and train stations. At each hotel, we were met by unbelievably wonderful staff who know about our anniversary and surprised us wit gifts of candy, food and photographs taken to celebrate our stay. We used guides at each of our stops that were provided by Jacada who were all well educated, spoke perfect English, and were knowledgeable about Japanese religion, culture and history. There is no doubt that we saw parts of Japan and had experiences that would never have been available to us if we traveled on our own. We wondered how much we had missed in our travels by never using Jacada or its guides over the years. A great example of this was a traditional tea ceremony that Jacada arranged for us to experience. From talking to friends, we had been told that these tea ceremonies were very touristy, but we felt, ok when in Japan do it anyway. The tea ceremony was anything but touristy. We met our tea ceremony host at a Japanese Zen Temple that was empty except for us. After a private tour of the Temple grounds that including seeing private sanctuaries, bonsai trees that were hundreds of years old, and the private living quarters of the monks who lived in the Temple, our host took us to his home on the Temple grounds. He not only explained the tea ceremony custom, but talked about his grandmother and mother and how they had taught him about how to conduct a tea ceremony. He explained that he was studying the art of tea ceremonies under the guidance of a Zen monk who lived in the Temple. We traded discussions of life lessons and how they are reflected in Buddhist beliefs and the beliefs of our own religion. This was a highlight of our trip that will never be forgotten. It was also comforting to find that Jacada's 24 hour hot line immediately responded to one minor problem on our trip and quickly solved the issue. Finally, we were surprised on our last night in Tokyo with a wonderful package from Jacada to celebrate our anniversary. The package was filled with traditional Japanese clothing and a beautiful ceramic bowel. This is a travel agency that goes way beyond what anyone would expect. The staff are kind, caring, patient, and extremely knowledgeable. We are already thinking about our next Jacada trip.

Just can’t say enough great things about Charles at Jacada. He put together an incredible itinerary for a visit to Argentina and the surrounding areas. He stayed on top of and was able to reserve some incredible villas and worked hard to secure them. We ended up not being able to take the trip after all, but he was full of grace and understanding.
Fully intend on using Charles and Jacada in the future for Travel needs. They made everything so easy with unique offering tour guides and experiences that I could’ve never put together by myself.
Cheers from your friends in Alabama hopefully, we will travel with you soon.

Jacada took care of everything from beginning to end and the trip was not only flawless, it also greatly exceeded our expectations.

Our trip was fantastic. We got to explore great sights and have one of a kind experiences (e.g., private calligraphy and cooking classes in local homes). All of the guides were knowledgeable and terrific. In addition, Jacada had everything planned flawlessly including assistants who got us to and from each hotel and each train platform. It all made for an absolutely marvelous trip, perfectly planned and executed by Jacada Travel.

We had a wonderful experience with Jacada Travel years ago on a nearly month-long tour through Vietnam, Cambodia, and Thailand. That trip was impeccably planned and executed, which is why we returned to Jacada for a September 2026 tour of Normandy and the Châteaux country.
Jacada created an appealing itinerary, and we paid a 30% deposit of approximately $8,500 in July, 2025. I delayed purchasing travel insurance until airfare costs were finalized. Unfortunately, by October, my wife's declining mobility made it unsafe for her to undertake such a trip. I contacted Jacada to cancel, expecting a reasonable resolution.
Instead, I was informed that we were within their 12-month cancellation window and would receive no refund—only a travel credit valid for the same itinerary within the next 12 months. I appealed on the grounds of fairness, noting that at ages 80 and 85, we were unlikely to travel again. I proposed a $1,000 cancellation fee. Jacada countered with a $2,200 refund, retaining over $6,300.
This felt punitive and out of step with industry norms. Luxury providers like Regent Cruise Lines, Abercrombie & Kent, and others, offer more flexible and humane cancellation policies, especially for elderly travelers facing health challenges. Jacada’s rigid stance left us feeling taken advantage of at a vulnerable time.
Jacada countered as follows: “To create a tailor-made itinerary like yours, we have to pre-pay non-refundable deposits to our local partners, the specific private guides, the drivers and the boutique hotels and often many months in advance to secure them on your behalf. Our policy isn't designed to be punitive. It's a necessary measure to cover these costs that we cannot recover from our partners.” I find it hard to believe that hotels, guides and drivers charge non-refundable deposits, especially 11 months in advance.
We’re saddened that a company we once trusted chose policy over compassion.

Everything from the guides to the restaurants to the drivers was absolutely top notch!

What an extraordinary family trip of our lifetimes. From the planning stages early on, to the guidance throughout our trip, Jacada travel was exceptional. Our personal advisor, David Drayton, is so warm, and knowledgeable, and he kept us right on track throughout the whole process

The diversity of destinations that we were taken to gave us insight into where the Peruvian people came from and what their life looks like today. From the many natural sites that we got to explore, the story of their history seen at the archaeological sites, observation of the activities that guide their daily life and of course the culinary adventures that we had, we came away from this trip with an insight into a culture that we previously knew very little about. Jacada orchestrated all of this down to the smallest detail. We were always provided with every convenience available and were secure in all of the arrangements as well as all of our guides knowledge and expertise. Any questions or issues were addressed quickly. While our time in Peru was very busy, we were always relaxed knowing that we were being well taken care of.

Great guides - absolutely fantastic. Amazing accomodations as well

Not having to do any of the planning made this trip so easy and much more enjoyable. The hotels, food, drivers, and airport/hotel transfer were all great. The safari and gorilla trek were perfect!

My experience with Jacada Travel was wonderful from booking, to the end and after. My travel concierges, Charles and Flavia, did an excellent job putting my dream adventure together. In hindsight, I would have spent less time in Sao Paulo because the 3 places I stayed in the Pantanal and Iguazu were exceptional. But, that's what travel is about, ALL the experiences.

I saw so much wildlife during my stay and ate excellent food, especially at Barra Mansa Lodge in the Pantanal.

Do not hesitate to use Jacada Travel for your trip. You will not be disappointed.

We had an amazing trip that was planned out perfectly! My husband and I went on our honeymoon and it could not have been any better. From the moment we landed, we did not have to worry about anything. Everything was planned out perfectly and we had the best time. Thank you to Ellie and Bee for everything!

Jacada took the time to listen and ask pointed questions about how we liked to travel. They took this information and curated an incredible Turkey trip that surpassed our expectations. They did all in limited time. I highly recommend them!