Jackpot CafeReviews 

21
TrustScore 4 out of 5

4.1

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Company details

  1. Events & Entertainment

About Jackpot Cafe

Information provided by various external sources

Sit back and relax with your favourite cuppa, and soak in the atmosphere of JackPot Cafe, access all you favourite online games anywhere, anytime form you mobile, tablet or computer.

JackPot Cafe is unlike any other Bingo site out there. The 3D gaming software allows for the very best gaming experience, anywhere, anytime.

You will receive a generous welcome offer but the generosity doesn’t end there. At JackPot Cafe we pride ourselves on reward our loyal players with regular promotion and exclusive benefits.

Experience the fun and unique game play at JackPot Cafe!

Jackpot Cafe UK is also licensed and regulated by the Alderney Gambling Control Commission, License Number: 71 C1, to offer Gambling facilities in jurisdictions outside Great Britain.

Contact info

4.1

Great

TrustScore 4 out of 5

21 reviews

5-star
4-star
3-star
2-star
1-star

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4.1

All reviews

(21)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer service very helpful

Customer service very helpful

March 26, 2026
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Hello Sandra,    

Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.    

We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.    

It’s important to us that you left with a good impression, and your review helps highlight the value of that.    

We appreciate your words and are happy your experience was so positive.    

Kind regards, 

Jackpot Cafe Team

Rated 3 out of 5 stars

They was true fair playing website…

They was true fair playing website before together with bigtopcasino, kingjackpot and as long they divorced seperate have new sister websites there is no act. Anymore just fake things even i read the complaints i think better to say enough people always read reviews before playing on somewhere else better choice..

July 25, 2025
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Hello there, 
  
Thank you for leaving your review. We understand why questions about fairness can arise, especially if you’ve gone through a difficult streak. Please know that every spin or bingo call is random and generated by certified systems. These are checked regularly by independent auditors to make sure the outcomes are fair and in line with strict regulations. 

Randomness by its nature creates patterns that can feel uneven - long periods with fewer wins and sudden streaks of better luck, but the process behind it never changes. Every customer has the same chance every time. 
  
We’ve also reached out to you via the Trustpilot review form so we can take a closer look at your account. That way, we can give you specific reassurance and answer your questions in more detail. 

Warm regards, 
Jackpot Cafe Team

Rated 5 out of 5 stars

Denisa m resolved my issue extremely…

Denisa m resolved my issue extremely quick with added free spins im extremely satisfied

August 21, 2025
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Hello Samantha, 

Thank you very much for taking the time to share your thoughts on your recent experience playing our slots and bingo games at Wink Bingo. We are delighted to hear that you had a great time with us!

At Jackpot Cafe, we take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience. Your positive review is a testament to the hard work and dedication of our team.

We hope to have the opportunity to welcome you back to our site soon for more thrilling games and chances to win.

Best regards,
Jackpot Cafe

Rated 5 out of 5 stars

Brilliant rapport and speedy reply…

Brilliant rapport and speedy reply speaking to Denisa M

May 20, 2025
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Hi Steph, 

Thank you so much for taking the time to share your review with us! We are thrilled to hear that you are happy with the services provided by our agent.

Here at Jackpot Cafe, we are dedicated to delivering  outstanding customer support, and it’s wonderful to know that we succeeded in doing so for you. Your feedback means a lot to us, and we are grateful for your kind words.
Thank you again for your review!

Kind regards,
Jackpot Cafe

Rated 5 out of 5 stars

very helpful customer service…

Mada was very helpful tonight and solved my query

June 27, 2025
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Dear Dee,

I wanted to take a moment to thank you for your recent review of Jackpot Cafe. We’re so pleased to hear that your query was resolved and that you had a helpful experience with our support team!

Our team is committed to providing excellent service and making sure our players enjoy a smooth and enjoyable gaming experience. Your kind feedback truly means a lot to us.

Thank you again for your review, and we look forward to welcoming you back to Jackpot Cafe soon for more fun, games, and prizes!

Best regards,
Jackpot Cafe

Rated 5 out of 5 stars

Best gaming app and ppl are so lovely…

Best gaming app and ppl are so lovely that work there

January 31, 2025
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Hi Donna,

Thank you so much for your thoughtful feedback! 

We greatly appreciate your kind words about our agents, and we are so happy to hear that you are enjoying our games.

We strive to deliver an outstanding gaming experience, and our team is always ready to help you maximize your enjoyment on our platform. Thank you for choosing Jackpot Cafe as your preferred gaming destination!

Kind regards,
Jackpot Cafe Team

Rated 1 out of 5 stars

The answer is NO!

Having asked for verification of funds - I provided a P60. They were not satisfied and have since requested fully itemised bank statements which I refuse to provide.
These are personal documents.
I'm pretty sure if I were a money laundered I would have been discovered already.
Unfortunately the link had expired as I didn't see the response in time.

November 1, 2024
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Hi there!

Thank you for sharing your feedback regarding your experience with our verification process. We sincerely apologize for any frustration or inconvenience this may have caused you. 

As a responsible operator in our industry, we adhere to strict regulatory standards that require us to verify our customers’ details at various points during their engagement with us. 

We understand that providing the necessary documents can be an inconvenience. However, this process is essential in ensuring a secure and fair gaming environment for everyone.

We would be happy to review your case and see if there is anything we can do to improve your experience. We have reached out to you privately through the TrustPilot form, to gather more information.

Kind regards,
Jackpot Cafe Team

Rated 5 out of 5 stars

Awesomeness

October 5, 2024
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Hello Julie,

Thank you so much for the positive feedback!

We're thrilled to hear that you have received the help you needed. Our Support Agents always strive to provide the best assistance possible, and it’s wonderful to know their efforts have made a difference for you.

If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!

Best regards,
jackpotcafe.co.uk Team,

Rated 1 out of 5 stars

Some games don't work

Some games don't work, others crash while you're playing them, but the most annoying thing is the bloody pop up messages while you're playing.
You can set the time reminder to "NEVER" in the settings but they keep reminding you every so often, and then those bloody "Can't decide what to play next" pop ups.........They do this to break your concentration.
It's even worse now, in the space of two hours the game I was playing crashed eleven (11) times and the bloody casino logged me out four (4) times while I was playing.
There has to be a better online casino than this disaster.

-

August 10, 2024
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Hello Derek,

We regret any inconvenience you may have experienced or if your visit to our site did not meet your expectations.

We are eager to address the issues you've raised and provide additional support. We have contacted you privately to gather your account information and extend our assistance.

Kindest Regards,
jackpotcafe.co.uk Team,

Rated 4 out of 5 stars

Awesome thanks

Great website

June 16, 2024
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Hello Nichola,

Thank you so much for taking the time to share your review with us! We are thrilled to hear that you enjoyed playing our slots and bingo games.

At Jackpot Cafe, we strive to provide our players with the best possible gaming experience, and it's great to know that we hit the mark with you. Your positive feedback means a lot to us, and we appreciate your kind words.

We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.

Thank you again for choosing to play with us.

Best Regards,
Jackpot Cafe Team

Rated 5 out of 5 stars

Withdrawals

Hi there I have been trying to contact you ref a withdrawal request, but I am not getting a response from anyone in the chat room.
Can someone help.please?

November 3, 2023
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Hi Terry,

Thank you for leaving us your message here. We are sorry we have reached late to replying. However, for future instances, please contact us through the live chat feature available on the site, or via email. We'll be more than happy to assist with any question, concern or request you may have.

Thanks again!
Regards,
Jackpot Cafe Team

Rated 5 out of 5 stars

I received the summer bag gift..it is…

I received the summer bag gift..it is awesome.i love playing with Jackpot Cafe....Beautiful game and good prizes. Thanks Jackpot Cafe

July 14, 2023
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Hi Nita,

Thank you for your review! We're sorry for our late reply, however we wanted to take the opportunity to express our gratitude for your positive feedback.

We hope that you'll continue to enjoy our games and that you'll have many more exciting and rewarding experiences with us in the future.
Thank you again for choosing to play with us.

Regards,
Jackpot Cafe Team

Rated 1 out of 5 stars

This site was much better when it was…

This site was much better when it was owned by Jackpot cafe!!! And they weren't the best, but they didn't take your money straight away and i did actually enjoy gaming experience as even if i played with 10-20 pounds 90 percent of the time the games i played did give you a bonus round ..Since 888 taken over i had to rejoin and i played on the site for few days and i could tell the difference straight away.. They do have more choice of games with new designs and games are running more smoothly then before , but they seem to take your money straight away. No fun! No good gaming experience! Luckily i only have tried it for a few days and little amount of cash, Account closed !!

June 1, 2021
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Hi there,

Thank you for taking the time to review Jackpot cafe, and we're sorry to hear of your experience with us.

If you would like us to investigate any of your concerns, please do contact us via email on reviews@rank.com and include details.

We look forward to hearing from you soon.

Kind regards,

Nicole
Jackpot Cafe Team

Rated 1 out of 5 stars

I have given a low score for a reason

I have given a low score, after many years of playing without problems, over the recent months tech problems have worsened. after commenting on chat what is happening as most games aren't working and attempting to contact live help, none were forthcoming. A few minutes later I discovered my account is blocked 'due to my conduct' ... I await for return of my funds left in my account. Should this not be the case, then I presume it will be a case of theft from Jackpot cafe !

October 31, 2020
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Hi Shelagh,

Thank you for taking the time to review Jackpot Cafe, and we're so sorry to hear of the problems that you have experienced with our website.

There could be any number of reasons why your account would be temporarily inaccessible, and we sincerely apologise for any frustration these occasions may have caused.

If you would like us to look into this further, or if you would like to discuss this with us, we would kindly ask that you email us on reviews@rank.com.

We look forward to hearing from you soon.

Kind regards,

Beth
Jackpot Cafe Team

Rated 5 out of 5 stars

Jackpot Cafe & Sister Sites

Jackpot Cafe and sister sites ive never had a problem, withdrawals have a 48 hr pending time which is a bit frustrating but always found live chat friendly and helpful, the slots are very different from other sites and updated to keep it fresh so I give them 5 star :) naughtygirl02

March 9, 2020
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Hi Amanda,

Thank you for your positive review and for taking the time to review Jackpot Cafe!

We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Jackpot Cafe.

Kind regards,
Jackpot Cafe Team

Rated 1 out of 5 stars

JACKPOT CAFE- WHO? OH I KNOW! THE ONES THAT SELL NOT REAL MONEY, VIRTUAL ONLY, BUT YOU WONT EVER GET IT REALLY, COS IT DONT EXIST REALLY. ITS JUST PRETEND.. .. ... ....

I don’t want to keep on winging about these places, and I like to give credit where it’s due, and that’s not just when I win either!, but one thing that really gets my goat up is when I feel like I’ve been conned good and proper. If there is an offer on, whether that’s in a shop window, a cake stall at the school fete, or an online casino, offering anything if you purchase this etc.... then when you pay for it, ( what ever it is! ) and you don’t receive what your meant to, in my mind, that’s bang out of order, and should be sorted no problem. I mean mistakes happen, fair enough but when they happen over and over, then in my opinion, they should really look in to the problem. Years I have been a member of a strange little casino, budget style place. JACKPOT CAFE. Never won anything but deposited again and again filling up a little piggy bank that would give me some BINGO BUCKS - I know, I know- when I get to level 15! Got to 12 after years! Anyway, that’s not the issue. The offers being sent to my inbox. ENJOY WHEN YOU DEPLOY DEPOSIT 10 and get 5 BBZ, 20 and get 10 BBZ ECT... CLAIM HERE - Taking you to your account deposit section to deposit and get —- NOTHING. NO BBZ!!! So email sent to info@jackpotcafe with problem and screen shot, 2 hrs later email saying we have added BBZ. DONE. But why wasn’t it working as it should? Please sort it out I asked time and time again.... until I had enough! Couple days ago, offer email, me deposit, no offer BBZ given, spent the 10 within 2.5 seconds no win at all, not one, nil, zero zilch, emailed them with screen shots, waited no reply. And then thought, enough is enough! Sent them email saying close it I’ve had it advertising false offers........ made a coffee, checked in box and had 2 emails, no 1 saying we have added your BBZ.... no 2 saying ok we have shut your account.... I emailed back saying didn’t think you could shut my account with money in it? Yes came the reply cos BBZ are not real money, they are just VIRTUAL money! .... My Reply stated, and everyone may disagree with me, was : Whether they are real or not they are mine. I paid for them, you only eventually gave me what I had purchased, once you knew I had wanted to shut the account in anger, so that I would not be able to use the BBZ, that I had purchased, and was MINE! And could just use the excuse that I had asked to shut the account!!!!!AAAHHHHHHH !!!!!! Thieves!!! If I pay for something I WANT IT!!! If I cut a branch, that was overhanging my fence but was actually from my neighbours tree, I could get done with THEFT, if I never put it back over there fence!!! False advertisement! Time and time again - getting you to deposit but the offer not coming!! But offering BBZ like they are gold, and amazing and worth it, and then admitting to me, that they are only VIRTUAL AND NOT REAL! I have all of there emails, my complaints and there reply’s, right up to the very last one, to SHOW who ever i can, who wants to see the proof, that JACKPOT CAFE are not trust worthy. If I could/ knew how to attach them here I would, but happy to show if asked.. .. .. I buy, I expect, I want and I SHOULD GET... SO GIVE,, ITS MINE....

July 25, 2019
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Dear Valued Member,

Greetings from the Jackpot Café Team.

We would like to thank you for your honest feedback and for taking your precious time to write to us, though we regret to hear that our services did not meet your expectations.

However, we would be grateful for a second chance to make a better first impression on you – We will therefore kindly request you to contact our friendly support team the soonest possible to discuss further regarding your concerns.

Rest assured, our support team will be more than happy to clarify the situation for you should you wish to discuss further about your account.

We are available on live help service 24/7 and you can reach us through

https://m.jackpotcafe.co.uk/mv2/webcontactus

Looking forward to hearing from you soon.

Regards,
Jackpot Café Team

Rated 4 out of 5 stars

This site is amazing lots of good…

This site is amazing lots of good action packed games various bingo games too and also has daily prize draw gamesand weekly mthly tornements if I read it right the customer service is brilliant I've played on here just the once currently on a time out due to finding stuff confusing but I stil love this site has some really good games the fun is endless u can even play penny games on go go gorilla and some games are as little as 5p per a bet u can also reduce ur bet lines if you wish to do so only thing I find confusing on here what bb points are but other than this the site is amazing I would recommend this site too all my friends and family and people it's lovely and customer service is always a call away and very helpful big thankyou. Good luck to the team

June 5, 2018
Unprompted review
Jackpot Cafe logo

Reply from Jackpot Cafe

Hello Sami,

Thank you for writing us these amazing words. We are very happy to have you among us.

You said it all, we have a prize every day, not to mention that we’re famous for our daily, weekly and monthly tourneys, the slot hot shot, rainbow connection and pot of gold being just a few among others. We have daily guaranteed gifts every day on Mega Bingo, with an amazingly grand prize every last Saturday of the month.

Plus we’re a team of very friendly people in the Service Team, so for any confusions you have, just drop us a note and we will be so much more than happy to shed light.

Jackpot Café Team

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