Jackpotcity Reviews 

Fantastic selection of games. Easy deposit and withdrawal options. Good loyalty program.
The three stars could be 4 if they would improve their location service.
I play in Ontario so location check has to be very accurate. It works perfectly with all other sites I play on using the wifi in my home. But not with this site! I have to use mobile data and it's not free or unlimited. So I don't like to use it. This is a new problem with Jackpot City as they could always verify my location before. Not anymore!

I can’t figure out how to withdraw to my bank but that’s my own fault other than that it’s mean won heaps of money

Value for money

Avoid JackpotCity Ontario!!

This has been the worst customer service experience I've ever had with an online casino.

I've been trying for over a year to get a simple issue fixed where promotional offers emailed to me don't appear on my account. Every single time I receive a promotion, I have to call customer service to have it manually added. They finally replied to one of my emails after about eight months, and the problem still isn't fixed.

Customer service is almost impossible to deal with. Emails are ignored, no responses via live chat, and phone calls are routed to representatives in South Africa who have no authority to do anything. You are not allowed to speak to a manager, nothing can be escalated, and no one takes ownership of resolving problems.

They also advertise instant withdrawals after 7:00 a.m., but when I requested one, it wasn't processed instantly. I contacted customer service and was told it would take up to 24 hours to process instead. When I pointed out that this contradicted what was written on their website, they refused to expedite the withdrawal, refused to escalate my complaint, and wouldn't let me speak with a supervisor or manager.

Most recently, their website stopped recognizing my home Wi-Fi connection. I confirmed my IP address and location are correct and tested multiple browsers on both my computer and iPhone. Every other website works perfectly. JackpotCity (both browser ad their app) only works if I switch to mobile data, but then I get disconnected from games every few minutes, making the site almost impossible to use.

Their response? "No one else is having this problem, so we can't do anything."

I have filed a formal complaint with iAGCO regarding JackpotCity's handling of customer concerns. My complaint raises concerns about the operator's failure to escalate customer issues, misleading advertising regarding withdrawal processing times, an ineffective complaint process, failure to properly investigate technical issues, lack of access to anyone with decision-making authority, and what I believe to be unfair treatment as an Ontario player.

Based on my experience, I cannot recommend this casino to anyone.

Good fun need to get more features
Tho

They the best

I love the huge range of games especially cashingo

I win often its enjoyable always new games

Good site great free spins and plenty games

Good amount of games and easy withdrawal

I spent alot of money and the games weren't any good its been like this for a while lost quite a bit of money not to impressed with the games

Good games enjoy playing

Love this casino hope they can sort nz payouts to be quick like some other sites and also weekend payouts would be next level awesome💯💯💯🔥🔥🔥

I have been playing on line casinos for 15 plus years. Jackpot city is the best! Very trustworthy casino. I love it! I have had some great wins at this casino and trust is a big deal. I never have issues receiving my wins. I have been playing at this casino for so long now I just love a little game every now and then. Good luck everyone!

Winning was the best thing to happen

Easy and quick .. all you can ask for!

Love playing on this site