Difficult to access portion of the website for canceling subscription, but once there, with the help of your chat employee, all went smoothly. One caveat: I haven't yet seen the refund, but we're... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great response rate to my query and something that I can follow-up in future for flight returns from outside of the UK, to the UK, then returning back to starting point (NZ)...currently not available,... See more
Company replied
Jack's Flight Club have saved me several hundred pounds on just two trips! I have been able to book return flights to Singapore to visit family for only £452! That's pretty much half price usual costs... See more
Company replied
My interactions with Jacks Flight Club Team have been excellent. Email queries are acknowledged and addressed within 24 hours. I met some team members at a recent travel show and it felt like me... See more
Company replied
Company details
Written by the company
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox. We're the club that won’t flood your inbox with every airline sale out there. We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
How we help you 👇
Written by the company
- Step one
- Simply enter your email to become a Standby member, let us know where you're based and tell us your closest airport. We can find you flights if you're from the US, UK, Europe and Canada 🙌
- Step two
- We’ll get busy finding you the best Flights and then send you a notification once they've been fully vetted by our in-house Flight Experts.
- Step three (the fun part)
- All you have to do next is simply decide whether to take the flight 🤭
- Our memberships 👇
- We have two types of memberships. One to introduce you to us (called Standby) and one to get you travelling (Our paid for version, called Takeoff).
- Standby
- You'll get 1-2 Flight emails a week to see what our membership is like before committing to anything.
- Takeoff
- You'll receive ALL of our Flights (about 8-10 per week). Short-haul, long haul, domestic, international, error fares, open-jaw, premium economy, business class... the list continues. Basically, even more Flights to get you exploring the world for less.
Our promise 🤝
14-day money-back guarantee.
Our Takeoff membership comes with a 14-day money-back guarantee. You can try it out and if you decide it's not for you, simply send us an email to jack@jacksflightclub.com and we'll send you a full refund. No questions asked.
Contact info
United States
- support@jacksflightclub.com
- jacksflightclub.com
4.0
Great
459 reviews
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I had an account query that was handled promptly
I had an account query that was handled immediately and efficiently. Well done!
October 9, 2025
Reply from Jack's Flight Club
Hey Rob, we are so happy that your account query was resolved not only efficiently, but also in a timely manner :) We strive to provide you the very best flights but also, the most amazing member experience. If you do need anything else, please don't hesitate to reach out again!
Very good service and some great flight…
Very good service and some great flight bargains.
October 9, 2025
Reply from Jack's Flight Club
We love to see this, David and thank you for taking the time to share your feedback! We hope that we will be able to continue inspiring you and that we can get you out on a travel adventure soon :)
I really enjoy the emails I receive but…
I really enjoy the emails I recieve but searching for flights that are and have recently been on offer by location would be better. In addition knowing more options for deals with prem econ or business for long haul flights as very centred on economy.
October 8, 2025
Reply from Jack's Flight Club
Hey, Dawn! We're so happy to see that you've been enjoying our emails. When you log into your Lounge, you can access the Filters in the top, left and select the Destinations option to filter by your preference :)
Thank you for taking the time to share your feedback with us! We do make it very clear on the site that we want to get our members all around the world on any budget and this does mean that we will look for the cheapest way of doing that. We look at both luxury and budget airlines but lots of the best offers will be on budget airlines. This does not mean that we don't look for premium economy or business (or even better!) and make sure that we send those tips out as well :)
We completely understand that travelling on budget airlines is not for everyone and we do our utmost to cater to the needs of all of our members. Our mission has always been to make sure that air travel and being able to see as much of the world as possible is available to everyone and that you're not just limited to the bigger airlines that you know and fares that are out of reach.
We hope that we will be able to find the right offers for you, on the airlines that you're after and get you out on a travel adventure!
Thanks again for your feedback and it has been shared with the team!
Quick response
I've sent a message thru chat asking for refund. The request was processed quickly. Great customer service!
October 7, 2025
Reply from Jack's Flight Club
Thank you so much for sharing this, Roman! Our hope is always to give you the best flights but at the same time, wonderful member experience :) We're happy to see that your refund was granted promptly but if you need anything else, please let us know!
Responded quickly to my enquiry for…
Responded quickly to my enquiry for flights to Australia. Laid out how the Jack's Flights scheme works
October 4, 2025
Reply from Jack's Flight Club
So happy that we could clarify the details of the service, Karen and assist with your Australia flight query :) We truly aim to not only offer amazing flights but also, the best member experience. Please don't ever hesitate to reach back out to us!
Excellent customer service
I wanted to leave the group as my husband isn't well and unable to fly. I had originally sent an email to do this last quarter but unfortunately it was overlooked. However on contacting them this time it was sorted and I was refunded immediately. Thank you.
September 30, 2025
Reply from Jack's Flight Club
We're so happy to see that everything was sorted, Allison and you were promptly refunded! We genuinely send our well wishes to your husband for a speedy recovery. If we may help with anything else regarding your account, please get back in touch :)
Reply from Jack's Flight Club
Thank you so much, David! It is one of our goals to ensure that we provide the best customer service, that's why our team is called Member Experience :) So happy that your query was dealt with efficiently and if you need anything else, please let us know!
Beware, it a scam!
Beware of that conman called, Jack. Deliberate OFF reminder option so your hard earned money will disappear in a minute.
I noticed a charge of £48 from my credit card that I never intended to make. Never got money back as nog part of ombudsman. Seems pure dodgy business to trick people everyday. His reviews say how customers get cheated every day with the same conman tactic! Please stay away & destroy his robbery business.
October 1, 2025
Very supportive
I got a very fast response to my request & positive action was taken. Would highly recommend you ask them anything.
September 29, 2025
Reply from Jack's Flight Club
Hey, Kate! Thanks so much for leaving your review!! We expect nothing less from our Member Experience team and are so happy to see that your query was dealt with efficiently and quickly. If you need anything else, you know how to reach us :)
Beware.
Beware.
I am very disappointed with my experience with Jack’s Flight Club.
I never received any value from their service, and yet they insisted on keeping my money because of their refund “policy.” To me, this feels like a business model that depends more on catching people out than on keeping customers satisfied.
I noticed a charge of €48 from my bank account that I never intended to make, and the company name on my bank statement was “Camden”, which gave me no clue it was Jacks flight club.... I actually cancelled my creditcard to prevent further payments (!) causing even more hassle in my daily life.
I never used any of their services, and despite reaching out as soon as I found out about the payment, I was refused a refund.
Jack has no interest what so ever in happy customers - only in their money.
Update, October 3rd 2025: I've seen your reply below, and wanted to comment on that:
I did in fact reach out to your support team after discovering the charge — but was still refused a refund. I understand you have a policy, but please dont use it just to hold on to unhappy customers money. This doesn’t feel fair or customer-friendly.
I never used the service, never intended to renew, and would have gladly cancelled had I known.
I appreciate your response, but I hope you review your refund process — not just cite policy.
I have contacted you through your email below, so you have all the possibilities to reach out to me.
March 28, 2025
Unprompted review
Reply from Jack's Flight Club
Hey there. We're so truly sorry to see of your experience with your auto-renewal and would have loved an opportunity to look further into this for you. Sadly, no account details were provided with your review and our request for additional details has not been answered to date.
Without the additional details to actually locate your account, we are unable to see the specifics of your renewal, to ensure there was no service failure.
We can advise that at the time of sign-up, we always make sure to inform our members that all our plans are automatically renewing and can be canceled at any time. However, we understand that it can be easy to forget or overlook this detail. That signup does require your card details, which asks that you approve of the auto-renewing charge before you are sent our Premium alerts. On both the sign up and cashier pages, you are also provided with the date of the renewal and the amount that would be charged. We pride ourselves on being very upfront with these details, so we ensure they are mentioned several times.
We completely understand that dates are missed and provide a 14 refund timeframe, from the date of the charge, in which you are able to receive a full refund. Sadly, we are unable to provide a refund outside of this timeframe.
We truly value our members and are more than happy to assist them, within reason that is fair to them and also to us as a company. Our many 5 star reviews - many of whom have received refunds within their refund timeframes - are a testament to that.
Our members' experience is a top priority and if you would like us to review any further details about your membership, please reach out to our Member Experience team at support@jacksflightclub.com!
No good for our New Zealand flights
I joined up for the paid service in July because we had read that this was the best time to start looking for flights to New Zealand for the end of November (3 to 6 months from flying). We have had no cheap flight details and when we pushed through and had a look at the tips for cheap flights we just got general information about looking on Google! We did not need to pay for that kind of advice. There are lots of cheap flights advertised, but we could not comment on whether the flights were actually available because none of the flights advertised were for our dsired destination. We ended up using Skyscanner, as we usually do and bought our flights direct with Emirates, costing
September 18, 2025
Reply from Jack's Flight Club
Hey, Philip. We're so sorry to see that we were not able to find flights to New Zealand for the timeframe you were after. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point, we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found).
Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching, so you don't have to and alert you when you should go looking on those sites, so you can take advantage of lower than usual prices at the right time.
We do then differ from a travel agent in the sense that we are not always going to have flight offers for the destination you're after, in the timeframe that you are looking for but we do our best to keep an eye on your preferred destinations and alert you right away if we see something amazing pop up.
We note from your account that you were on a trial and have already cancelled the billing, so you would not be charged for the service plan.
If we may help with anything regarding your account, please reach out to our Member Experience team at support@jacksflightclub.com!
Poor
Poor. Every flight offered from Scotland doesn’t save much if anything. You have to add luggage often and transit times can be excessive. All this site does is offer stripped-back flying. It’s easy to arrange this yourself. And they want a fee for doing so! It’s nothing more than a poor rip off.
September 21, 2025
Unprompted review
Reply from Jack's Flight Club
Hey, Rab. Thanks for taking the time to leave your feedback. It is genuinely appreciated and has been forwarded to the team.
The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point, we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found).
We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Flight Finders and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching, so you don't have to and alert you when you should go looking on those sites, so you can take advantage of lower than usual prices at the right time.
We definitely are always aiming to improve and understanding how we may do so from your feedback is so beneficial for our growth.
If we may help with anything regarding your account, please reach out to our Member Experience team at support@jacksflightclub.com!
At best, a waste of money, at worst, a dishonest company.
Have been a premium member for three years and have not had any better deals sent to me than l can find myself very easily online using Google flights or Skyscanner. We travel 5 to 7 times a year from our closest airports, Gatwick and Heathrow. Have not been sent a single deal worth using. 'Error fares' seem a lot harder to find these days admittedly but l have not received a single one from this company since registering. Sometimes I'll get two emails in a day, often won't get anything for a week, can always find better prices by searching other sites by myself. Would have cancelled my membership but frankly had forgotten that l am a premium member as they don't send reminders that my yearly subscription is ending, they just bill my account without notice. When l realised this l took action to unsubscribe., but beware! Clicking 'unsubscribe' on the website stops email updates from the company without stopping your payments to them. Very dishonest! My advice would be to steer well clear of this company.
September 22, 2025
Unprompted review
Reply from Jack's Flight Club
Hey, Terry! We're sorry to see there was a delay in a reply being received. We do see that you got the auto reply, which advises: Typically we will message you back within 24 hours, but sometimes a little longer over weekends. As your email was sent on the 20th, you received a reply first thing this morning :) We're happy that your query was answered and please reach out to us again if you need help with anything else!
Reply from Jack's Flight Club
Loraine, thank you so much! We appreciate your kind review and are happy to see that not only are we offering you amazing flights but also, an amazing member experience when you reach out to us. Please don't hesitate to get back in touch if there's anything else we may help with :)
Reply from Jack's Flight Club
Hey there! We're so happy to see that you've been enjoying the flights you've been receiving. We hope that we can send you even more amazing travel inspiration and get you on the trips you want to go on at the very best prices :)
Lack of deals
Lack of deals, I will get from 4 to 6 deals a week, it should be more. Have to turn to other outlets that offer multiple deals each day to book my vacation.
September 18, 2025
Reply from Jack's Flight Club
Hey Luis! Thanks so much for taking the time to let us know how we may better serve you with flights. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available. At that point, we send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found).
We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Flight Finders and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination. Essentially, our experienced flight hunters spend hundreds of hours a week sifting and researching, so you don't have to and alert you when you should go looking on those sites, so you can take advantage of lower than usual prices at the right time.
Your feedback has been forwarded to the team but we would love to hear more about what types of flights you're after and ask that you please reach out to our Member Experience team at support@jacksflightclub.com with any other details you'd like to share :)
Clear, coherent, quick answers to my question!
I am fully convinced that a lovely human being answered my questions!
September 16, 2025
Reply from Jack's Flight Club
Hey, Genevieve, you are 100% correct! When you contact us, you would receive an auto-reply, just to let you know your email was received. When you get the answer to your query, you are interacting with one of our awesome Member Experience agents. We don't use AI for any of our query replies, it's always a member of our team looking into your question and sharing their amazing travel knowledge :)
We not only focus on finding you the very best flights, but we also want that if you need help, you are as well having the very best experience. That is why our team is called Member Experience and not just customer support.
Please reach out to us again if there's anything else we may help with!
Reply from Jack's Flight Club
Cecelia, we love to see this! Thank you so much for leaving your review. Our Member Experience team are some of the very best and they aim to not only resolve your query, but get it done in a timely and efficient manner :) If you need anything else, you know how to reach us.
Brilliant
Great e mails and brilliant fare finds. Got a BA Club World return to Cancun for £700
February 27, 2025
Reply from Jack's Flight Club
We love to see this!!! Please send us a postcard from the flight you booked and feel free to share any stories or pictures when you're back :) We absolutely love being a part of your travel adventures and knowing we are helping to get you all across the world!
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