Difficult to access portion of the website for canceling subscription, but once there, with the help of your chat employee, all went smoothly. One caveat: I haven't yet seen the refund, but we're... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great response rate to my query and something that I can follow-up in future for flight returns from outside of the UK, to the UK, then returning back to starting point (NZ)...currently not available,... See more
Company replied
Jack's Flight Club have saved me several hundred pounds on just two trips! I have been able to book return flights to Singapore to visit family for only £452! That's pretty much half price usual costs... See more
Company replied
My interactions with Jacks Flight Club Team have been excellent. Email queries are acknowledged and addressed within 24 hours. I met some team members at a recent travel show and it felt like me... See more
Company replied
Company details
Written by the company
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox. We're the club that won’t flood your inbox with every airline sale out there. We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
How we help you 👇
Written by the company
- Step one
- Simply enter your email to become a Standby member, let us know where you're based and tell us your closest airport. We can find you flights if you're from the US, UK, Europe and Canada 🙌
- Step two
- We’ll get busy finding you the best Flights and then send you a notification once they've been fully vetted by our in-house Flight Experts.
- Step three (the fun part)
- All you have to do next is simply decide whether to take the flight 🤭
- Our memberships 👇
- We have two types of memberships. One to introduce you to us (called Standby) and one to get you travelling (Our paid for version, called Takeoff).
- Standby
- You'll get 1-2 Flight emails a week to see what our membership is like before committing to anything.
- Takeoff
- You'll receive ALL of our Flights (about 8-10 per week). Short-haul, long haul, domestic, international, error fares, open-jaw, premium economy, business class... the list continues. Basically, even more Flights to get you exploring the world for less.
Our promise 🤝
14-day money-back guarantee.
Our Takeoff membership comes with a 14-day money-back guarantee. You can try it out and if you decide it's not for you, simply send us an email to jack@jacksflightclub.com and we'll send you a full refund. No questions asked.
Contact info
United States
- support@jacksflightclub.com
- jacksflightclub.com
4.0
Great
459 reviews
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Fab offers which are updated regularly
Fab offers which are updated regularly. The instructions are also clear to follow. Great value for money!
March 26, 2026
Reply from Jack's Flight Club
Hi there,
Thank you so much for your lovely review — we’re really glad to hear you’re enjoying the Flights and finding the instructions clear and easy to follow.
It’s great to know you feel you’re getting good value from the service, and we really appreciate you taking the time to share your feedback. I’ve passed your comments on to the team as well.
Wishing you lots of great travels ahead!
Good articles, but not sufficiently targetted
I like the articles, but filters are inadequate to focus on my specific interests. JFC sometimes seems to be peddling things that are not that great.
I want more targetted info/recommendations aiming at my specific interest.
March 26, 2026
Reply from Jack's Flight Club
Hi there,
Thank you for your feedback. I’m glad you’ve been enjoying the articles.
I’m sorry to hear that the Flights haven’t felt as relevant to your specific interests as you’d like. While we do offer some ways to refine what you see through your preferences, our service is focused on highlighting standout Flight opportunities we find, rather than searching for specific routes on demand.
That said, adding destinations and airports to your account can help us better align the Flights we send with the places you’re most interested in.
We’ve also passed your feedback on to the team, as we’re always looking at ways to improve how we present and surface Flights.
If you’d like any help getting your preferences set up, feel free to reach out to us at support@jacksflightclub.com
— we’re happy to help.
Great experience
Great experience, I really like the service. I accidentally missed cancelling my free trial until a couple of days after the deadline and the team was very helper and quick to get my issue resolved. I highly recommend JFC
March 27, 2026
Unprompted review
Reply from Jack's Flight Club
Hey, JP. We're so happy that we were able to resolve your refund query quickly and get that matter closed :) Thanks for taking the time to leave your review. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
Thanks for your feedback Peter — I’m sorry to hear you’ve found it difficult to find the Flights and navigate the site.
We did try to get in touch previously to help with this, but haven’t been able to connect just yet. We’d still be very happy to take a closer look with you and help make things easier.
Our Flights can sometimes depend on a bit of flexibility with dates or airports, but we’re always working on making these clearer and easier to follow.
If you’re open to it, feel free to reach out to us at support@jacksflightclub.com and we can walk through it with you or help you find something that works.
Charged after account was cancelled - but then resolved
Charged even though my account was cancelled in March 2023. Checked my bank account and have been charged a subscription fee in March 2026 and March 2025 (and presumably 2024 - I've not checked back that far yet) even though I have email confirmation saying account was cancelled.
UPDATE - 27/3/26. JFC came back to me and advised there had been an issue with cancelling my subscription and have refunded me the fee's for the last 4 year's subscriptions.
March 20, 2026
Unprompted review
Reply from Jack's Flight Club
Hey Chris,
Thanks for taking the time to update your review — we really appreciate it.
I’m glad we were able to get this sorted and resolve the issue with your subscription. If there’s ever anything else you need, please don’t hesitate to reach out to us at support@jacksflightclub.com — we’re always happy to help.
All the best.
They sorted a payment issue / refund…
They sorted a payment issue / refund for me very quickly. No questions asked - 5 star customer service, even when it’s not in their best interests. Thank you!
March 17, 2026
Unprompted review
Reply from Jack's Flight Club
Charles, thank you so much! We really appreciate you taking the time to leave your review and we're so happy that our Member Experience team were able to assist :) We always want to make sure you have a great interaction with us, even if the service is not for you at this time.
If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Sneaky subscription charge
Subscription has been charged with no contact no warning and auto renewals should be told / mentioned on emails alerts leading up to the auto renewal but I have never ever used your app or service and your reviews here on the subscription tell a clear story that you are quite sneaky and quietly charging people. I want to contest this charge for a subscription that I have never used.
March 10, 2026
Unprompted review
Reply from Jack's Flight Club
Hey, Himanshu. We're so sorry to see of this issue and thank you for giving us a chance to look into it further for you.
We do see that you have been in touch with our Member Experience team and can confirm the delay in resolving the issue came about as you created your membership with a different email address to the one that you were writing from. We were awaiting your reply with the confirmation of the correct email address. Once the correct email was confirmed, we were able to locate your account and noted that you initiated the membership with a trial.
Please note that we are very clear on the date when the trial would renew, as well as the amount that would be charged. It's very important to us that we are transparent with all the details of your membership beforehand, so you may have all the information. We pride ourselves on being very upfront with the details and are never sneaky nor secretly charge any of our members.
As you are within our 14 day refund timeframe, the renewal has been cancelled and refunded, as requested.
If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
3 Ps: Prompt, Professional & Pleasant!
The guys at JFC were extremely prompt, professional and pleasant in dealing with the problem I needed help with. Courteous and helpful!
March 13, 2026
Unprompted review
Reply from Jack's Flight Club
This was so kind, Elizabeth :) Thank you very much for leaving your review. We are happy that the team were able to assist with your query and it was resolved, giving you an amazing member experience. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Super helpful
The advice was in depth and really helpful - much more detailed than I expected - thank you
March 12, 2026
Reply from Jack's Flight Club
We're so pleased that you enjoyed the service from our new Ask Jack feature. So much collaboration between the teams goes into it and we truly love doing those write ups :) If you do need anything else, please don't hesitate to reach back out. We hope that you have an absolutely amazing trip when the time comes around!
We’ve had 4 incredible trips thanks to…
We’ve had 4 incredible trips thanks to Jack’s so far. If you are flexible and can make quick decisions the deals are fantastic. I’m so grateful. Can’t wait for the next one!
March 11, 2026
Reply from Jack's Flight Club
Penny! That is absolutely amazing!! We would love to hear about your trips, so please send us Postcards by logging into your Lounge and clicking the Contribute button, then Add a Postcard. Your review absolutely has us beaming and is really why we do what we do. We love being a part of getting you out and exploring the world. Thank you so much for letting us know :) We truly hope we can be a part of so many other adventures!
Had a query about renewing membership
Had a query about renewing membership. Sorted in one email. Very efficient.
March 12, 2026
Unprompted review
Reply from Jack's Flight Club
Hey, Heidi! We're so glad that everything was sorted in a timely, efficient manner. Nothing less than we'd expect from our Member Experience team and we're so happy that you shared this review, thank you :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
Chris, we are so glad that everything is sorted and it was done quickly! If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
I signed up for JFC last year but…
I signed up for JFC last year but didn’t really use it. So when the renewal charge showed up on my credit card, I decided to cancel. I got prompt response with instructions on how to cancel. I was able to get refund without issues. They are very professional.
March 6, 2026
Reply from Jack's Flight Club
We are so pleased to see the process was smooth and quick! We try to make your interactions with our team easy and pleasant, increasing the member experience you have with us, even if you decide the paid membership is no longer for you.
If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
I emailed a complaint and no one has…
I emailed a complaint and no one has got back to me poor service
I would like to cancel the upgrade
Please answer this time
March 2, 2026
Reply from Jack's Flight Club
Hey, Alex. Thanks for getting in touch and giving us an opportunity to review your account. We are so sorry to see of this issue and have done a thorough review of your email history with us.
Your initial contact with us was on 03rd March 2026 and we replied on 04th March 2026. We reached out to you on 06th March 2026 on the initial email thread (the same day you left this review), where you can see we did reply to you previously. It is very disheartening to receive a 1 star review in a case where you were contacted by the Member Experience team twice.
We have cancelled your subscription with us, as requested, and a refund has been issued.
If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Quick and great service response.
March 3, 2026
Reply from Jack's Flight Club
Thank so much for this, Thomas! We definitely try very hard to not only offer you the best flights but amazing member experience :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Quick response!
I had an immediate response and my issue was resolved right away! Very efficient!
Thank you!
March 2, 2026
Reply from Jack's Flight Club
We love to see it, Susan! Thank you so much for your review, just the things we'd expect from our amazing Member Experience team :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Reply from Jack's Flight Club
Charles, we're thrilled to see the team were able to assist with your query and did so efficiently :) Just what we would expect from them. Thank you so much for taking the time to leave your review. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
Great deals and easy to use.
I haven’t used it to book a flight yet, but Jack’s Flight Club is a great website with lots of heavily discounted flight deals. They do an excellent job of finding and sharing amazing offers. It’s definitely a useful platform for anyone looking to save money on travel!
February 25, 2026
Reply from Jack's Flight Club
We truly appreciate you, Gosia, thank you so much! We hope that you are able to book a flight soon and please don't forget to send us a postcard when you do. In the mean time, we'll keep the amazing flights coming :)
I always worry about travel companies…
I always worry about travel companies and if there's something wrong, will they respond? Or help me? The response at jacks flight club customer service was so fast and and kind. Would definitely use this company again based on my direct experience with customer service.
February 27, 2026
Unprompted review
Reply from Jack's Flight Club
Hey, Hannan! Thank you so much! It was so kind of you to leave this review. We are very happy to see the team were able to assist you resolve your query quickly and efficiently. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
The team at JFC reacted very quickly to…
The team at JFC reacted very quickly to my questions and sorted them out. Thank you
February 23, 2026
Reply from Jack's Flight Club
Clive, thank you for this review :) Just what we would expect from our Member Experience team! We're happy to see that your account query was sorted. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: support@jacksflightclub.com
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