Jack's Lab Reviews 188

I like to support a small business so I thought I’d give jacks lab a try.

They get two star because yes I eventually received what I paid for but goodness I did pay dearly for it, but that’s normally just what happens with small businesses, I get it

So. Eventually got my photos back, only half of what I expected to receive based on what I sent them.
I emailed back asking where the rest were, I got another wordless email with a couple more photos, not all of them.
So I sent anooother email saying there are some missing still, got a reply saying no sorry that’s all the photos on your film. I replied saying no that’s right, there should have been at least 10 or so more and is there a reason they haven’t been developed? Dodgy film or corrupted somehow? I’m no expert so I was genuinely curious.
I then got a reply, finally, with all of the developed photos. No context or explanation or apology for the drawn out process.
So I asked, why have they now been found and sent?
A short short reply saying,
“Apologies I didn’t read your order properly, cheers.”

Yikes

So yes I got the images, eventually. customer service skills really lacking for a small business.

Used this lab for past few years, 5 stars - all good, both dev and comms. Recently the website is down and it looks like it has stopped developing but has not communicated this on the site or to customers, this could have been handled better (ie existing paid orders).
Note this is clearly due to trying to live/work in the uk and closing small businesses (stats are available online) is now part of the plan unfortunately. Good luck.

They took our films and £44 at their shop on 5th December 2025, with a delivery estimate of a week or two at most. We have heard nothing since. The website has gone and the shop appears to be permanently closed. Emails are not answered.

THE best!! I’ve always seen a huge difference in quality when developing with Jacks’s Lab in comparison to any other.
They truly care about your film, develop and scan it with love and precision. I’ve not been anywhere else for years! You guys are smashing. Thank you so much 💗

They’re quick, with high quality scans and a very friendly service. I always use them for scans and am always pleased. They’re slightly expensive but it’s absolutely worth it

When it comes to developing our film, there’s only one place we trust — Jack’s Lab. The quality’s always bang on, but it’s their care and passion that keep us coming back. They treat every roll like it’s their own, and it shows in every scan.

We can’t pop in without getting lost in a half-hour chat about something random — oat milk, films, Sean Paul, dogs, or occasionally, actual photography. They’re just genuinely good humans who love what they do. And because everything’s processed in-house, you always know exactly who’s handling your film.

A proper dream team — the only lab we’d ever trust with our rolls.

The experts! Such great advice and value added through customer service.

My film has finally arrived, fortunately it was only a test film to check if a Rollei Sl66 was working properly.
I sent the order to Jacks Lab on the 11th of August, the order arrived with them on the 14th of August, at which point I was told it would be completed on the 29th of August, just within their 7-14 day turn around time, which was fine. The 29th came and went and I heard nothing from them. I emailed them on the 2nd of September and was told they had a problem with their mail service and apologised for the delay. Again no more information for nearly a week. I emailed them again on the 8th and once again they apologised and said the film had now been picked up by Royal Mail that day and was tracked, no tracking number was given.

Finally on the 13th of September I received an email from Royal Mail saying they now had my parcel from Jacks Lab, and that it would be delivered on the 15th of September. Just over a month after it was received at Jacks Lab. (Royal Mail tracked is usually 24 or 48 hours, not 5 working days.)

I understand that the process takes time, what I don’t understand is the lack of communication, they only responded when I emailed them, it would have been nice for them to get in touch as soon as they knew they had a problem with the post. Sadly I will not be using them again.

I’ve always had such a great experience with Jack’s Lab. They are really knowledgeable and super helpful especially to film noobs like me.
The online process is really simple to receive the digital copies and the fact that their service takes a bit longer now than the first time I used their services just goes to show how busy (and popular) they are and it’s all thanks to their fabulous customer service. Highly recommend them to anyone who wants to develop some film or get their camera repaired by Nathan at No Clear Meaning.

I’m always blown away by the professionalism
And genuine kindness
from the team at jack’s lab
They have been very helpful with advice
For all the questions I have had
I would highly recommend them
For any film development or scanning that you would need

As always - a great service done by competent people! Lovely to see the new space and it's helping get my negs back quicker already! Smoothly downloaded files, good comms - easy invoices to work with... whatever else do you need?! Thanks alot see you soon

Awesome service, dropped off the film in person and images have come back great!

Jack's are the best indie lab out there, super responsive, true care for their craft, friendly and always do a stellar job.

Every time I go in everybody is super friendly, helpful and knowledgeable! Whenever my friends want some film developed there guys are where I’ll send them.

Staffs are friendly and kind. Reasonable and good quality. Thank you always.

Super cool studio, friendly and knowledgeable
team! It's great to support a small Bristol business.

I would recommend 10/10 service.

Lovely, friendly, folks! Good service at a good price with a points system and discounts sent out via mailing list too!

I reached out to this company to explore the possibility of a partnership with my brand. Instead of a constructive conversation, I was met with arrogance and a dismissive attitude from the owner. Rather than offering insight or feedback, he outright belittled my concept and made it clear he didn’t believe in the idea at all.

There was no effort to be professional or even respectful—just negativity and condescension. As someone running a successful e-commerce business, I’ve dealt with many companies, and this was by far one of the most disappointing interactions I’ve had.

I would strongly advise anyone considering working with this company to think twice. If this is how they treat potential partners, I’d hate to see how they handle paying customers.